We are the leading – and most comprehensive – online physician information and ratings resource, providing cost, quality and access information that helps consumers make effective decisions when they choose a doctor or a medical facility.  Named one of the fastest-growing companies in America by Inc. Magazine,  we’re making our mark at the intersection of healthcare and technology. As part of the Vitals team, you’ll contribute your energy and talent to helping make health care decision-making more transparent during the largest healthcare reform of our time.

Best of all, you’ll work with and learn from colleagues who are at the top of their game in an environment that truly supports the work-life balance:

  • Jeans and flip-flops at work? No problem!
  • Yoga session, racquetball or treadmill runs at lunch? Why not – your gym membership’s on us!
  • Relax with us at company sponsored events!
  • Need a break during the day? Take the Segway for a ride or try your hand in our arcade!
  • Comprehensive health benefits and 401K – Of course!
  • Our list of perks is lengthy, but our list of accomplishments is lengthier. Join us as we add to both.

Engineering

Sr. Rubyist - Marlborough, MA, New York, NY, Tulsa, OK, Lyndhurst, NJ

The Vitals engineering team is looking for a senior rubyist to join a new engineering team. We will be building new internal products and applications that help our two businesses be more productive and serve our customers better (think location services, photo stores, job runners, etc). Our mission is to promote best practices while delivering useful services to the various application teams.

Our team is small (will be about 5 people within 6 months) operating within a larger (35+) engineering team.

We like clean code, value constant and honest feedback, strive for 100% test coverage and use small Github pull requests to drive our development. We’re looking for strong developers that love evangelizing best practices.

Vitals is growing like a startup but we have a real product and real revenue from large clients (and consumers). Our code helps millions of people make better decisions about their healthcare. We’re still a small enough organization that you will be empowered to sculpt the culture of the team.

If you find yourself nodding your head, let’s talk: careers@vitals.com

Angular JS Developer - MA, NJ or NY

The ideal candidate will have a solid understanding of programming concepts. You will have knowledge of structured programming languages. You’ll be exposed to our full product life cycle and should be enthusiastic about working with cutting-edge technologies.

Our engineering team:

  • follows agile
  • uses PHP and RoR for apis and AngularJS for front-end
  • uses Mongo backed by Solr for much of our data / search
  • lives off of github, and pull requests  are a key part of our workflow

Your skills:

  • you have a deep understanding of JavaScript, HTML, and CSS
  • everything you do is version controlled. Even your shopping list exists on github
  • greping server side code in a variety of languages/frameworks is not an issue for you.
  • HTML, CSS, JavaScript, SASS or LESS, Grunt. Of course. AngularJS, Ember, Backbone.js, Require.js. Possibly.
  • supporting and enhancing current systems and building new ones
  • debugging and optimizing JavaScript, CSS and HTML
  • evaluating and integrating new technologies.
  • 5 Years of software developer experience. Advanced knowledge of HTML, JavaScript, CSS, . MVC frameworks like AngularJS, Ember, or Backbone.

It would be nice if:

  • you’ve dabbled in server side frameworks like Rails, Node.js, or Laravel
  • you’ve been wowed (or disappointed) by the change to performance in one of your apps when you implemented sprites or adopted a CDN.
  • you have a bachelors degree
  • you have other knowledge, skills and abilities like: Bootstrap, LESS, SASS. Grunt, some server-side environment like PHP, Ruby, Node.js are a plus

Your work ethic:

  • you have always been a positive force in any agile team of which you’ve been a member
  • your unit tests are comprehensive and your feature and integration tests are works of art
  • you are a defender of the Right way, and argue your position clearly in pull requests without being difficult about it
  • you lose sleep over test coverage—yep, even in JavaScript.

To apply please email your cover letter and resume to careers@vitals.com

QA Engineer - Lyndhurst, NJ

Job Responsibilities

  • Design and execute functional tests to ensure system is performing per requirements and a quality user experience
  • Analyze client and product vision to help determine feasibility and help author user stories and acceptance criteria
  • Actively participate in daily stand-ups, Sprint Planning and retrospective meetings
  • Provide clear estimates and level of effort for QA tasks
  • Document Test Plans, Test Cases, Defects and Test results
  • Perform Exploratory Testing
  • Work closely with Developers to understand and review functionality and issues
  • Verify and analyze defects and communicate with development to determine root cause
  • Communicate with clients to ensure understanding of defects and requirements

Experience and Skills

  • BS degree or higher in computer science with minimum of 3+ years of experience in software testing
  • 1-5 years of experience in Software Quality Assurance for web based applications
  • Comprehensive knowledge of Software Development Lifecycle, software testing methodologies and best practices
  • Strong analytical skills, attention to detail and consistent follow-through to assure problems are resolved
  • Basic understanding and knowledge of Data Structures and Queries
  • Have a particular skill of determining all edge cases
  • Ability to multi-task and handle multiple projects at a time
  • Excellent Verbal and Written communication skills
  • Experience with Test Management tools for storing test cases and results
  • Experience with automated testing tools and script development in Selenium or other open source tool a plus
  • Knowledge of source control and continuous integration tools a plus
  • Experience utilizing Jira or equivalent issue tracking tools a plus

To apply please email your cover letter and resume to careers@vitals.com

UX Designer - Tulsa, OK

Responsible for providing support on wireframes, site design, and user testing by performing the following duties.

Duties and Responsibilities

  • Performs user research to determine basic user needs, product ideas, feature viability, and end usability.
  • Imagines, draws, wireframes, and prototypes experiences for users, using whatever tools work best in each situation.
  • Creates production-ready designs for responsive web pages in Photoshop.
  • Strives for UX/UI consistency and synergy across constantly-diverging aspects of the business.
  • Collaborates with and participates in ideation and concept explorations with the product team throughout any project lifecycle, facilitating, and driving UX solutions, discussions, and planning.
  • Creates models that form the foundation of features within a cohesive experience such as workflow diagrams, flowcharts, storyboards, personas, and other models.

Qualifications

  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, spreadsheet software, Webflow, HTML, CSS, Adobe Photoshop, Illustrator, Balsamiq, PowerPoint, usertesting.com surveys, and Jira.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of user experience design, interaction design, information architecture, user interface design, human factors, graphic design, technical communication or related field, or equivalent combination of education and experience
  • Experience in interaction design experience including HTML-based desktop, mobile or equivalent interactive experiences with an expert ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment
  • Experience with agile development
  • Ability to work in a fast-paced environment

To apply, please email your cover letter and resume to careers@vitals.com

.net Developer - Bedford, NH

The Software Engineer’s role is to be part of the Vitals team working on the design, develop and implement information systems and application software architectures that support the core organizational functions.

Accountabilities and Activities:

  • Confer with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development
  • Model business and systems processes based on findings through use case scenarios, workflow diagrams, and data models
  • Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
  • Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary
  • Where applicable, design, develop, and oversee implementation of end-to-end integrated systems
  • Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives
  • Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans
  • Provide guidance to junior members of the team
  • Ability to conduct research into emerging technologies and trends, standards, and products as required
  • Develop new or modify existing applications and systems as required.
  • Perform configuration and release management of applications and systems as required.

Qualifications, Training and Experience:

  • 5+ years of related work experience.
  • Advanced degree desired and BS/BA in a technical discipline at a minimum
  • Extensive hands-on experience in developing of systems and architecture plans
  • Hands-on experience with business requirements gathering/analysis
  • Strong understanding of information processing principles and practices
  • Solid grounding in core enterprise applications, including Web based and high volume transaction processing
  • In-depth technical knowledge of network, PC, Web, and platform operating systems
  • Strong knowledge of programming languages, including the Microsoft stack (.net) MVC, MSSQL, Entity Framework, Java, and/or open systems.  AngularJS, NodeJS
  • Strong knowledge in Identity Management with SSO and SAML.
  • Strong knowledge in building internally and externally facing API’s and web services.
  • Hands-on experience with application development tools
  • Strong knowledge of software evaluation principles and practices
  • Project planning and management experience
  • Knowledge of applicable data privacy practices and laws
  • Strong understanding of current development methodologies such as Agile
  • Experience working in a team-oriented, collaborative agile environment
  • Must have experience working in the Healthcare technology industry.

To apply, please email your cover letter and resume to careers@vitals.com

Technology

Data Engineer - Lyndhurst, NJ

Vitals is looking for a Data Engineer experienced in working with complex data. You will be able to both analyze the business requirements and be hands on with converting the data into business solutions. You will be responsible for designing and developing data technologies for our VitalsChoice enterprise class application.

Responsibilities:

  • Participate and provide leadership in the system design and development activities focused on Data Analytics
  • Produce and develop software in an agile environment, using modern techniques and processes (e.g., version control, bug tracking, etc.)
  • Participate in daily agile development coordination meetings, and incorporate agile processes into development activities
  • Work with data scientists in the business functions plus Developers to take data-centric algorithms and convert them into maintainable, scalable and high-performance solutions
  • Analyze, develop, integrate, and then operationalize new data sources
  • Work proactively to predict and minimize potential issues before they arise, and resolves those that do in a timely manner

Experience:

  • Education: BS in Computer Science or equivalent experience
  • 3-5 years of experience in development with an emphasis on interfacing with databases and data manipulation
  • In-depth understanding of ETL, data integration, and data warehousing
  • Strong experience working with PHP, Git, Jenkins, Bash, and Python
  • Good understanding and working knowledge of SQL and NoSQL databases
  • Knowledge of Hadoop and Hbase, Apache Hive, and Apache Pig are pluses
  • Experience in working with large-scale data infrastructures and building high-performance solutions

To apply, please email your cover letter and resume to careers@vitals.com

Human Resources

HR Compensation & Benefits - Lyndhurst, NJ

JOB SUMMARY
Assist the Director of HR in a variety of projects and initiatives including training and development, compensation, HR policy review, development and documentation

ESSENTIAL DUTIES/RESPONSIBILITIES
Benefits:

  • Research, analyze, and evaluate the existing benefit plans – research and develop recommendations for new benefit plans
  • Handle day-to-day administration of group benefit programs (medical, dental, vision, short-term and long-term disability, worker’s compensation, flexible spending plan, commuter benefits, funding of the 401(k) and health/welfare plans and assisting with annual enrollment
  • Handles the paperwork process and filing for enrollments, terminations, changes, COBRA, FMLA, worker’s compensation/disability/accident and death claims, and rollovers
  • Provide assistance to employees regarding benefit questions, administering employee benefits orientation, and annual enrollment meetings
  • Complies and maintains benefits records and documents
  • Build and maintain HR compliant filing system

Compensation:

  • Assists in the evaluation and analysis of salary data, pay grades, and conducts or participates in compensation surveys
  • Plan/Direct decisions about employee pay, benefits, rewards, and other forms of compensation
  • Conduct position evaluations, job classifications, preparing job descriptions, assessing the budgetary impact of compensation decisions and providing oversight of compliance with regulations and labor laws

JOB REQUIREMENTS AND QUALIFICATIONS
Education: Bachelor’s Degree
Experience: Minimum of 5 years benefits and compensation experience
Other Knowledge, Skills and Abilities:

  • Analytical skills to understand and apply research and statistics in report writing and decision-making
  • Be a motivated, highly detail-oriented individual
  • Strong organizational skills, resource management skills and the ability to effectively manage multiple tasks are also required

To apply, please email cover letter and resume to careers@vitals.com

Data

Data Analyst - Bedford, NH

Duties and Responsibilities

  • Assists in maintaining client databases including data sources, data structures, data organization, and data optimization
  • Identifies issues and sees them through to resolution with minimal oversight.
  • Reviews and analyzes specific data elements for accuracy.
  • Verifies and analyzes data defects and communicates with team to determining the root cause.
  • Assists in defining ETL requirements.
  • Tests ETL tools.
  • Owns and maintains regression test database.
  • Performs research for data definition.
  • Administers Data Mart and Data Warehouse via admin tools.
  • Maintains Wiki page on data projects.

Qualifications

  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, strong SQL skills and experience analyzing flat data files against relational databases.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience.
  • Time management skills, oral and written communication skills, attention to detail, ability to multi-task
  • Knowledge of health insurance plans

To apply, please email your cover letter and resume to careers@vitals.com

Product,  Marketing & Creative

Director, UX Design - NYC

Vitals.com is looking for a motivated and experienced senior UX designer to mold the user experience and design for our VitalsChoice enterprise health plan platform. Come help users where they are most desperate for better user experiences: the healthcare industry.

As a part of the product team, you will be integral to the idea-generation, design, testing, and development process. You have strong experiences working closely with and embedding into product teams and can easily insert yourself into the development process to deliver high quality UX. You will be creating innovative UX concepts, conducting and analyzing user research, developing user flows, and conceptualizing designs. Your experiences in both individual and management contributions will be leveraged to help establish a user experience orientation to how we define and deliver our solutions to market.

The initial and primary responsibilities of this role will focus on contributing individually while also having leadership responsibility over strategic initiatives, often managing resources cross-functionally to drive successful outcomes.  An Associate U/X designer is approved for hire and will report to this position.  The hiring of this additional resource will ideally be driven by the Director, UX Design.

Primary Responsibilities

  • Conduct user research: Write user testing scripts, execute tests, and analyze results for frequent user tests. Also use surveys, site analytics, competitive analyses and best practice research.
  • Build models: Come up with cohesive theories based on research and illustrate them using data, diagrams, flowcharts, personas, and more.
  • Contribute to ideas: Collaborate with the product team and other stakeholders to recommend the best user-centered experiences that accommodate constraints.
  • Create experiences: Plan, wireframe, and prototype new features and improvements to the existing product.
  • Follow through with design: Where needed, create whatever images and supporting materials are necessary to communicate ideas with the development team and to gain stakeholder buy-in. Uphold Vitals’ design standards and signature fonts, colors, styles and motifs.
  • Assist with execution: Assist the development and product teams with help and solutions, when needed, during Agile sprints of execution.
  • Champion UX: Advocate for the user and for user-centered processes in all things, both to internal stakeholders and external clients.

Requirements

  • Bachelor’s degree in Human Computer Interaction, User Experience Design, Interaction Design, Information Architecture, User Interface Design, Human Factors, Graphic Design, or related field, or equivalent combination of education and experience.
  • Minimum of 7 years of interaction design experience including HTML-based desktop, mobile or equivalent interactive experiences.
  • In depth knowledge of User Interface design principles, Human Factors, User-Centric Design Processes, Interaction Design guidelines, usability testing methodologies.
  • Expert ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment.
  • Strong interpersonal communication skills with demonstrated experience planning and facilitating user research among individuals and groups to derive problem statements, personas, process flows and user stories.
  • Experience facilitating and managing an iterative design process.
  • Proven ability to master new subject matter quickly, analyzes complex problems and synthesizes diverse data points into a cohesive approach/direction.
  • Mastery of requisite software to produce both low fidelity wireframes and high fidelity visual prototypes.
  • A design portfolio showing strong creative skills, ability to generate solid design ideas, and thorough understanding of good design process.

To apply, please send your cover letter and resume to careers@vitals.com

Product Manager-NYC

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate product professionals to execute on this mission.

We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

The VitalsChoice Cost Transparency Product Manager reports into the VP of Product Management and works closely with their Product Management and User Experience colleagues.  Working in our NYC office, you will be co-located within a microcosm of the larger company and be able to collaborate with engineering, QA and knowledgeable customer facing implementation people.

Primary Responsibilities

As a Product Manager at Vitals, you will be asked to own your product areas and be responsible for delivering against the full spectrum of product management responsibilities.   We are Agile-Scrum-Kanban in our development approach and Pragmatic Marketing in our product approach.  As a part of the product team, you will be integral to the idea-generation, design, testing, and development process.

You will be responsible to:

  • Derive Insight: You will use your strong communication and analytical (both qualitative and quantitative) skills to derive insight from the market, from internal SMEs and from site analytics.  You will use your creativity and hunger for insights to find ways to uncover the most critical problems for your product areas to address.
  • Synthesize Findings: You will synthesize your learnings to inform a meaningful, rational and realizable product plan (roadmap) that you will validate by gaining evidence to support.  You are capable of representing your thinking and findings in many ways including flow charts, personas, epics & user stories, presentations, light weight business cases and/or any other means necessary to convey your ideas and engage others.
  • Solve Problems: You will NOT have all the answers to solve the problems that you prioritize, but you will be amazing at working cross functionally and as part of an integrated team of U/X and Engineering to collaboratively and iteratively solve the problems.  You understand the balance between getting to market quickly to create impact while ensuring the solution is meaningful and hits the mark.
  • Manage Full Lifecycle: Guiding the innovation of your product areas through biweekly development sprints is a means but not the end.  You understand that delivering your meaningful innovations to market require a thoughtful launch plan that ensures the organization is ready to scale delivery to the market. This means working with services, marketing, sales and our customers directly.
  • Evangelize Product: You know that your product’s success is dependent upon your approach that you take ownership and accountability, but also knowing that you work within the construct of an organization and team that supports you.  Your verbal, written and presentation skills are excellent and you know how to use them to enroll others and evangelize your product within and outside the company.
  • Act Synergistically: You make others around you better.  Its not always about you and your product but about the team and how the team collectively innovates and builds a market leading experience.

Qualifications

  • 5+ years in software product management with a demonstrated set of experiences along the product management continuum.
  • Demonstrated ability to understand complex information and problems and a strong foundation in math and/or statistics.
  • Experience with Agile-Scrum development methodologies.
  • The ideal candidates will have a competency in healthcare, healthcare technologies and/or business intelligence/analytics, search and consumer shopping experiences.

To Apply, please send your cover letter & resume to careers@vitals.com

Professional & Client Services

Product Configuration Manager - Lyndhurst, NJ

Responsible for providing direct support to Implementation Managers for configuring specific parts of their customers’ websites and works closely with Implementation Team to ensure seamless solution for the client by performing the following duties.

Duties and Responsibilities include the following.  Other duties may be assigned.

  • Works on configuration tickets with JIRA as assigned.
  • Responsible for front end applications.
  • Responsible for tiling of customer health plans views and displays.
  • Responsible for change requests submitted through JIRA.
  • Identifies customer needs and clarifies business requirements.
  • Configures and implements solutions and provides proper documents and trainings.
  • Responsible for quality assurance changes prior to going to the Quality Assurance Team.
  • Responsible for spotting potential defects once the code is changed.

Supervisory Responsibilities:

Directly supervises one employee in the Configuration Team within Professional Services & Client Services Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, CSS software, JavaScript software, JIRA software, HipChat software, HTML software, SQL software, and Google.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.
  • Creative thinking skills, troubleshooting skills, detail oriented.

To apply, please send cover letter and resume to careers@vitals.com

Product Implementation Manager - Lyndhurst, NJ

As the Product Implementation Manager you will lead client implementations of a current product offering in our health plan business. You will drive executions that meet customer needs and optimize company strengths and resources. This role will significantly impact the experience of millions of users by introducing and enhancing features within our products and services. You will optimize the current product to serve the client’s needs, while protecting the core product and user experience.  You will collaborate with key business partners, as well as with internal creative and development teams and business units.  This is an opportunity to utilize your experience with web, social media and mobile apps to revolutionize how patients search, choose, rate, review and book an appointment with physicians and other care providers.Vitals is a digital health company that aggregates and translates healthcare data into useful information and tools for consumers to make informed healthcare decisions around finding a doctor and other healthcare providers.  We also provide these tools on an enterprise level to health plans in support of their consumer transparency initiatives.

  • Implement VitalsChoice based on client’s configuration and data requirements from discovery to launch in the project timelines
  • Demonstrate the product to the client including all configuration options and the impact of those configuration options on the VitalsChoice interface
  • Document business requirements and create user stories, as required
  • Interact with development team, data team, product managers, IT and QA staff to ensure client commitments and action items are delivered on time
  • Partner with configuration team, product and engineering to prioritize client requirements so that they can be delivered in sprints and within the timeframe allocated for the project
  • Communicate regularly with the client on project plan, action items and next steps for the project and keep the client abreast of their responsibilities.
  • Collaborate with all areas of the company on new products and product enhancements.
  • Other duties as assigned by members of management
  • Up to 25% travel required for client meetings

 Requirements

  • Bachelor’s degree plus at least 5 years’ experience managing enterprise product for websites and applications.
  • Client-facing experience and implementation experience a must
  • Ability to understand technology e.g. CSS, basic SQL, databases, basic SSO, Google Analytics and hold conversation on internet technology with client and internal team
  • Excellent blend of technical, analytical, project management and communication skills.
  • Ability to take initiative, juggle multiple priorities, troubleshoot and work well with other departments to meet deadlines.
  • Must be self-motivated and able to prioritize and work with a team.
  • Ability to work in an extremely fast paced and high-energy work environment
  • Experience writing business and product/functional requirements for web

To apply, please email your cover letter and resume to careers@vitals.com

Sales

Regional Account Executive - Greater NYC area, Greater Raleigh NC area, Greater Dallas, Greater Seattle, or Greater Chicago

We are seeking a dynamic Regional Account Executive to join our team.  This role is responsible for selling our SmartShopper program to employer clients including managing key client relationships and executing engagement programs that help clients maximize savings potential under the program.  Responsibilities include prospecting, generating leads, generating proposals, executing sales strategy to exceed sales targets, closing sales, and involvement to ensure a smooth implementation of the program.

  • Cultivate in-depth relationships with clients and partners including meeting face-to-face with customers to enhance the relationship building, customer satisfaction and revenue retention and growth.
  • Drives the sales process including prospecting, getting in front of clients to present and schedule demos, completing contracting and onboarding client.
  • Works with insurance carrier partners including managing vendor relationships, project management of implementation against defined contracts and corresponding statements of work.
  • Responsible for ensuring timely and accurate deliverables and service according to agreed upon contracts.
  • “Owns” the relationship with the client, insurance broker or carrier and produces high-quality, branded deliverables.

Experience:

  • Bachelor’s Degree required.
  • At least 3-5 years of customer-facing account management experience including a proven ability to create, maintain and enhance customer relationships plus the ability to communicate effectively with senior leadership. Individual should be comfortable working in a fast-paced and quickly evolving environment while maintaining focus on key goals.
  • Experience in healthcare, technology, or pharma sales preferred.
  • Physical Effort: Domestic travel up to several days per month.

To apply, please send cover letter and resume to careers@vitals.com

Sales Director, Health Plans - Greater NYC area

Responsible for selling transparency tools and solutions to health plans throughout the country and the sales process including prospecting, delivering demonstrations, preparing and delivering final presentations with the goal of closing the deal, and negotiating the contract by preforming the following duties.

Duties and Responsibilities

  • Cultivates in-depth relationships with prospects and partners within a specific territory via telephone, e-mail, and face-to-face meetings to develop and/or enhance the relationship, build customer satisfaction, and generate new revenue.
  • Works with Sales Assistant to respond to requests for proposals and request for information.
  • Researches, prepares, and guides internal team and develops presentation for finalist meeting.
  • Prepares tailored finalist meeting follow up positioning Vitals to advance in the sales process.
  • Performs software and Microsoft PowerPoint prospect demonstrations via webinars and at in-person meetings and at conferences.
  • Drives the on-boarding process of new clients as they transition from sales to implementation and account management which includes communicating client goals and strategic initiatives to the internal team.
  • Negotiates contract to execution.
  • Remains involved with client for upsell opportunities and issue resolution guidance once contract is fully executed.
  • Ensures that prospect issues are dealt with in an effective and timely manner, informs senior management of any potential concerns as they arise, provides suggestions to resolve issues, and determines assignments for execution to resolve open issues.
  • Responsible for fully understanding the company’s capabilities and vision, and effectively communicating appropriate offerings to prospects.
  • Maintains customer contact logs through Vitals’ sales management tools which is presently Salesforce.com.
  • Prepares pipeline and other sales related reports as needed.
  • Responsible for client issues including staying involved to resolve issues in order to be a presence with the client.

Qualifications

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and more than 10 years related experience and/or training; or equivalent combination of education and experience.
  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, spreadsheet software, Google, and Salesforce.com.
  • Ability to sell transparency products
  • Knowledge of health plan organizational structure
  • Organizational skills
  • Presentation skills
  • Time management
  • Oral and written communication skills
  • Professionalism

To apply, please send cover letter and resume to careers@vitals.com

Sales Implementation Manager - Bedford, NH

We are seeking a dynamic Sales Implementation Manager to join our team.  This role is responsible for implementing our industry-leading SmartShopper program to employer and health plan clients including serving as the point-of-contact to ensure a smooth implementation and exceeding client expectations.    Responsibilities include being involved in the final stages of the sales and contracting process to set timelines and requirements, leading internal cross-functional teams and meetings to check status and troubleshoot any issues, develop and maintain appropriate project documentation, lead implementation activities to successful launch.  Interaction will clients will be primarily via phone, but onsite presentations will be required as necessary.  This role is preferably located in the Bedford, NH office, but locations outside of NH will be considered..

  • Works with insurance carrier partners including assisting in vendor relationships, leading project management of implementation against defined contracts and corresponding statements of work.
  • Single point of contact for client during implementation phase. Responsible for ensuring smooth implementation by working with clients to establish and manage to timelines and launch activities for clients and corresponding member communities.
  • Expert on the program and tools. Uses expertise to guide clients for optimal configuration and implementation.
  • Clearly articulates expectations of client and effective at managing client according to implementation plan.
  • Works to be the bridge between sales and technical teams to provide specific requirements. Involved in key aspects of the technical implementation within the software.

EXPERIENCE:

  • Bachelor’s Degree required.
  • Excellent communication, presentation and negotiation skills required.
  • Business analyst experience a plus.
  • Individual should be comfortable working in a fast-paced and quickly evolving environment while maintaining focus on key goals.
  • Experience in SAAS or health-related industry preferred. Must have 3 years of experience in customer-facing implementations.
  • Physical Effort: Domestic travel within region up to several days per month.

To apply, please email your cover letter and resume to careers@vitals.com

Executive Assistant

This position is responsible for all executive level administrative support  for our CRO & EVP of Sales. Just like our industry, things move fast at Vitals and candidates should have the ability to meticulously juggle multiple projects and be able to execute and prioritize on the go.

Responsibilities:

  • Responsible for the following essential functions: managing calendar, travel arrangements, expense reports, coordinating meetings, editing and creating management presentations
  • Coordinate on-site and off-site meetings
  • Proactively identify and effectively resolve meeting conflicts
  • Create, format and edit correspondence, communications, presentations and other documents with minimal direction
  • Liaise and develop relationships with internal staff at all levels
  • Communicate and collaborate effectively with other Executive Assistants and the administrative team to ensure continuity of work and seamless support is maintained

Requirements:

  • Proficiency in Microsoft Word, Excel and PowerPoint
  • Bachelor’s degree preferred
  • Discretion, integrity, trust, maturity, strong attention to detail, sense of urgency, and sound judgment are also required. The incumbent must be resourceful and demonstrate the ability to problem solve through independent thinking
  • A keen eye for detail with superior organization skills and ability to prioritize tasks
  • Confidence, intelligence and a great sense of humor required

To apply, please email cover letter and resume to careers@vitals.com

Finance

Financial Analyst

This position is responsible for supporting the financial planning and analysis activities at Vitals. Main areas of concentration will be on forecasting, expense allocation, business unit profitability, and additional ad hoc reporting.

Job Description

  • Analyze current and past financial data and performance
  • Prepare reports and projections based on this analysis
  • Identify trends in financial performance and providing recommendations for improvement
  • Prepare monthly expense allocation and business unit profitability reports
  • Coordinate with other members of the finance team to review financial information and forecasts
  • Provide financial models and forecasting
  • Assist with ad hoc reporting requests from the executive team

Qualifications

Minimum Requirements
5+ years accounting or finance with 2-3 of those years with FP&A experience

Additional Knowledge & Skills
• Healthcare and/or Software industry experience a plus
• Prior modeling experience required
• Advanced knowledge of with Excel and proficient with Powerpoint and Word

Education
BS in Finance, Accounting, Economics or Business

To apply, please send cover letter and resume to careers@vitals.com