We are the leading – and most comprehensive – online physician information and ratings resource, providing cost, quality and access information that helps consumers make effective decisions when they choose a doctor or a medical facility.  Named one of the fastest-growing companies in America by Inc. Magazine,  we’re making our mark at the intersection of healthcare and technology. As part of the Vitals team, you’ll contribute your energy and talent to helping make health care decision-making more transparent during the largest healthcare reform of our time.

Best of all, you’ll work with and learn from colleagues who are at the top of their game in an environment that truly supports the work-life balance:

  • Jeans and flip-flops at work? No problem!
  • Yoga session, racquetball or treadmill runs at lunch? Why not – your gym membership’s on us!
  • Relax with us at company sponsored events!
  • Need a break during the day? Take the Segway for a ride or try your hand in our arcade!
  • Comprehensive health benefits and 401K – Of course!
  • Our list of perks is lengthy, but our list of accomplishments is lengthier. Join us as we add to both.

Engineering

Front End PHP Developer - Marlborough, MA

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Supporting and enhancing current systems
  • Debugging and optimizing code
  • Integrating new technologies

JOB REQUIREMENTS AND QUALIFICATIONS

  • Be part of a small collaborative agile team.
  • Working experience with PHP.
  • Working knowledge of HTML, JavaScript, CSS, Templates (Smarty in particular).
  • Familiar with modern JavaScript libraries (jQuery, backbone, underscore, …)
  • Integrating web/mobile sites/apps with server-side APIs
  • Proven knowledge of RESTful interfaces
  • Familiar with responsive web design (supporting multiple mobile, table and desktop platforms)
  • Bonus: Experience on a high traffic consumer website
  • Bonus: Any experience with SOLR
  • Bonus: Thorough understanding of web principles – User Interface, Social Media APIs, SEO, Semantic HTML, Site Performance, Accessibility

The ideal candidate will have a solid understanding of programming concepts. You will have knowledge of structured programming languages. You’ll be exposed to our full product life cycle and should be enthusiastic about working with cutting-edge technologies. This role will have significant autonomy and will be delivering code used by millions on consumers.

To apply, please email cover letter and resume to careers@vitals.com

 

Sr. Rubyist - Marlborough, MA, New York, NY, Tulsa, OK, Lyndhurst, NJ (and we’re open to remote)

The Vitals engineering team is looking for a senior rubyist to join one of its two teams-within-a-team. Our Ruby culture favors small pull requests, a (not by the book) agile process, and a distributed team working on a distributed system. We value OSS and are looking for ways that we can give back to the community more. Our service oriented Ruby (mostly on rails) apps present interesting challenges working with some of the nation’s largest healthcare and insurance providers.

 

You’d be joining a strong group of about 10 Rubyists (in an engineering team of around 35). We like clean code, value constant and honest feedback, strive for 100% test coverage and use Github pull requests to drive our development.

 

We’re growing like a startup but we have a real product and real revenue from large clients (and consumers). Our code helps millions of people make better decisions about their healthcare. We’re still a small enough organization that you will be empowered to sculpt the culture of your team.

 

If you find yourself nodding your head, let’s talk: careers@vitals.com

Angular JS Developer - MA, NJ or NY

The ideal candidate will have a solid understanding of programming concepts. You will have knowledge of structured programming languages. You’ll be exposed to our full product life cycle and should be enthusiastic about working with cutting-edge technologies.

About us

We are the leading – and most comprehensive – online physician information and ratings resource. Ranked by Inc. 500 as one of the fastest growing companies in America for the past two years running, we’re making our mark at the intersection of healthcare and technology. As part of the Vitals team, you’ll contribute your talents to what is steadily becoming an invaluable patient empowerment tool during the largest healthcare reform of our time.

Our engineering team:

  • follows agile
  • uses RoR for apis and AngularJS for front-end
  • uses Mongo backed by Solr for much of our data / search
  • lives off of github, and pull requests are our bread and butter

Your skills:

  • You have a deep understanding of Ruby and have passionate opinions about the Rails Way
  • Everything you do is version controlled. Even your shopping list exists on github
  • Javascript is not an issue for you. You can find your way through js libraries effortlessly
  • HTML, CSS. Of course. DOM, Sass? Possibly.

It would be nice if:

  • You’ve dabbled in JavaScript frameworks like Angular or Ember
  • You’re just as comfortable writing a Postgres backed web app as one backed by Mongo, and you understand the pros and cons of each
  • You’ve been wowed (or disappointed) by the change to performance in one of your apps when you implemented Solr and Memcached (or Redis)

Your work ethic:

  • You have always been a positive force in any agile team of which you’ve been a member
  • Your unit tests are comprehensive and your feature and integration tests are works of art
  • You are a defender of the Right way, and argue your position clearly in pull requests
  • You lose sleep over test coverage

Human Resources

HR Compensation & Benefits - Lyndhurst, NJ

JOB SUMMARY
Assist the Director of HR in a variety of projects and initiatives including training and development, compensation, HR policy review, development and documentation

ESSENTIAL DUTIES/RESPONSIBILITIES
Benefits:

  • Research, analyze, and evaluate the existing benefit plans – research and develop recommendations for new benefit plans
  • Handle day-to-day administration of group benefit programs (medical, dental, vision, short-term and long-term disability, worker’s compensation, flexible spending plan, commuter benefits, funding of the 401(k) and health/welfare plans and assisting with annual enrollment
  • Handles the paperwork process and filing for enrollments, terminations, changes, COBRA, FMLA, worker’s compensation/disability/accident and death claims, and rollovers
  • Provide assistance to employees regarding benefit questions, administering employee benefits orientation, and annual enrollment meetings
  • Complies and maintains benefits records and documents
  • Build and maintain HR compliant filing system

Compensation:

  • Assists in the evaluation and analysis of salary data, pay grades, and conducts or participates in compensation surveys
  • Plan/Direct decisions about employee pay, benefits, rewards, and other forms of compensation
  • Conduct position evaluations, job classifications, preparing job descriptions, assessing the budgetary impact of compensation decisions and providing oversight of compliance with regulations and labor laws

JOB REQUIREMENTS AND QUALIFICATIONS
Education: Bachelor’s Degree
Experience: Minimum of 5 years benefits and compensation experience
Other Knowledge, Skills and Abilities:

  • Analytical skills to understand and apply research and statistics in report writing and decision-making
  • Be a motivated, highly detail-oriented individual
  • Strong organizational skills, resource management skills and the ability to effectively manage multiple tasks are also required

To apply, please email cover letter and resume to careers@vitals.com

Product,  Marketing & Creative

Vice President Product, Saas Platform - New York, NY

JOB SUMMARY
Vitals seeks an experienced SaaS platform product leader to drive growth and revenue by delivering a robust healthcare transparency technology platform to help health plan members and consumers understand the cost of healthcare and the quality of their doctor and facility options. Reporting to the Chief Experience Officer, the VP Product will be responsible for the strategy and development of the Vitals’ enterprise software solution.

As VP, you will own the strategic product road map and its tactical delivery through collaboration with engineering, marketing, business development, and sales.

ESSENTIAL DUTIES/RESPONSIBILITIES 

  • Envision and build a SaaS product that changes the way people make decisions about their healthcare by combining quality, cost, and access data into an engaging user experience
  • Developing a product that satisfies clients and also is useful for the end user
  • Create an effective configurable platform that is scalable across all health plans clients
  • Create a platform that leverages the data in an actionable way encouraging usage and deep engagement
  • Create a portfolio of products that include the core platform, value-add, and up-sell components to drive various revenue streams
  • Lead and nurture the product teams
  • Develop a process to manage trade-offs to grow revenue and product integrity in the face of hard decisions

 About You:
The VP Product is an effective collaborator with his/her peers across the sales, implementation, development and marketing leadership to champion a point of view informed by the market and end users.

S/he confidently leads the product development process including visioning, customer/competitor research, strategic planning, business modeling, and product definition. S/he is developing methods to interactively define, launch and enhance the product portfolio.

Having built commercially successful software from the ground up, the VP Product successfully manages the road map, informs sales and marketing of the product opportunities, and works closely with engineering to produces scalable and stable solutions that fits market needs.

JOB REQUIREMENTS AND QUALIFICATIONS

  • Proven track record managing a SaaS Product Management team at the Senior Director or Vice President level.
  • 10 years of SaaS enterprise product management experience
  • Agile Scrum experience
  • Strong understanding of enterprise product management
  • Experience with enterprise customers
  • Demonstrated high levels of ownership, responsibility, initiative, and desire to drive significant, measurable performance results.
  • Track record of building and leading high-performing teams and leading change.
  • Strong technical competence with previous experience engaging in and working with technical product, trends, and platforms.
  • Excellent user experience knowledge; demonstrated success in creating innovative and intuitive user-facing features.
  • Demonstrated success launching SaaS software product(s) that achieve rigorous, quantifiable business objectives.
  • Excellent analytic, strategic, conceptual, communication (oral and written), persuasion and presentation skills.

To apply, please email cover letter and resume to careers@vitals.com

VP, Integrated Marketing - NYC

About Us

Vitals is reinventing the ways people find and connect with doctors and other medical providers. We provide quality, cost, and availability information to help people make informed decisions and have productive relationships with their health care providers.

A mature startup, Vitals’ businesses span consumer websites with doctor and facility profiles with patient ratings and review. In addition, we have a SaaS platform for health plans to guide members to better quality, lower cost options.

 About You

The VP, Integrated Marketing is a self-directed marketing professional with substantial success in digital marketing. You are an energetic digital native who is able to leverage different marketing vehicles to develop impactful campaigns.  From day one, you can articulate a strategy, execute the plan, the results and then improve on your process and thus results.

Design driven and able to manage creative resource, you enjoy working collaboratively with other teams such as product management and business development.

This role is a marketing leader and will help define marketing at Vitals.

 Key Responsibility and Goals

  1. Management:  Manage direct reports and influence other peers within marketing org.
  2. Email Marketing:  Engage our registered users via email marketing campaign
  3. Social marketing: Foster awareness and engagement amongst social networks as well as other relevant communities.
  4. Product Marketing: Create awareness and usage of our new product features
  5. Partnership Marketing: Develop partnerships to amplify our campaigns and reach established audiences
  6. Content Marketing: Grow awareness through content syndication to reach relevant audiences
  7. PR:  Utilize PR and our PR agency as needed for marketing campaigns.

Cultural Fit

  1. Passionate about digital technology, consumers, marketing
  2. Independent and proactive
  3. Effective communication and collaboration with all levels of the organization
  4. Ability to create strategies/plans and socialize it amongst the organization
  5. Strong organization skill from self-management to orchestrating moving parts across functions
  6. Desire to do the best work: from producing quality work to ongoing learning and improvement
  7. Ability to take intelligent risk: create hypothesis, execute, test, and re-evaluate
  8. Friendly and positive attitude

Background Parameters

  • 10 years of experience in digital marketing for technology based consumer companies
  • Success stories on relevant marketing campaigns
  • Design and voice (copy) management experience
  • Analytics based marketing experience

Product Manager, Ad Sales- NYC

The Product Manager focused on Advertising Solutions is the conduit between Product and Sales insuring that every opportunity to monetize the site is envisioned and executed. As a domain expert, this person defines, gets consensus and builds innovative advertising experiences across all platforms and devices. The Product Manager for Advertising will work cross-functionally with senior leaders across the company, engineering/IT, QA, design, customer care, and the rest of the product team to realize the broad monetization vision for Vitals.com.

Responsibilities:

  • Represent the business/sales needs and requirements in the context of overall product strategy and roadmap discussions for Vitals’ consumer web properties
  • Clear understanding of sales-related product priorities and the ability to represent them in cross-functional meetings
  • Ability to keep manager updated on progress as well as challenges when they arise
  • Ability to identify cross functional/departmental dependencies and represent the business cases in order to prioritize
  • Be a source that Ad Operations can turn to for industry expertise – DART understanding, different ad serving methodologies, vendors, etc.
  • Agile Experience: Translate business requirements into JIRA stories/tickets, acceptance criteria that can be executed by developers
  • Insure that all business/sales-driven products or product features are completed on time and to spec – never miss a revenue trigger
  • Represent the business/sales needs/requirements in the context of large product discussions
  • Develop ad products that can be successful with the Vitals’ site experience and audience
  • Provide business analysis to inform ROI, profitability of an ad product or of a campaign
  • In general, a solutions-focused contributor to the Product Team and subject matter expert on all things ad-related
  • Collaborate with sales marketing to create GTM plans, value proposition for our products
  • Develop user research plans and utilize insights, user data and metrics to inform product development
  • Be able to represent the products at events, with press, clients and partners
  • Internally evangelize the ad product suite and ensure all functional groups understand the product features, value proposition, and target audience

Qualifications:

  • Digital media experience is a must, with past experience in digital health a plus
  • BA/BS required
  • 4 -6 years’ experience
  • Agile development process, software management tools (JIRA), light wire framing, A/B testing, advertising performance analysis

Professional & Client Services

Client Services Executive - Lyndhurst, NJ

JOB SUMMARY
The Client Services Executive plays a pivotal role in the success of Vitals relationship with health plans. Each Client Services Executive is assigned a portfolio of clients that they oversee.  The Client Services Executive owns the relationship between the client and Vitals and must ensure that both the client and Vitals needs are being met in the client/vendor relationship.  The Client Services Executive is expected to own, build and maintain a positive relationship with their clients and be the expert on all issues and details surrounding that client (ex. contract terms, relationship status, key contacts, development and deployment of products).  The Client Services Executive is expected to consistently provide excellent customer service to accounts, as well as represent and drive satisfaction of client needs and goals within the organization. In addition, the Client Services Executive will utilize their client relationships to encourage new and repeat business opportunities to foster an ongoing revenue stream.   It is expected that the Client Services Executive develop a strategic plan for each client and their portfolio as a whole and continually works to ensure successful completion of that plan to achieve relationship and financial goals.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Cultivate in-depth relationships with clients and partners including meeting face-to-face with customers to enhance the relationship building, customer satisfaction and revenue retention and growth.
  • At least twice a year in person meeting with each client, with additional meetings as needed.
  • Owns relationship with client and pulls in support from functional areas and management as needed.
  • Drives the on-boarding process of new clients as they transition from sales team.
  • Participates and coordinates joint sessions with the client to prepare the Statement of Work for client development.
  • Communicates client goals and strategic initiatives to the internal team.
  • Manages interdepartmental coordination by scheduling and facilitating standing meetings.
  • Tracks both internal and customer deliverables related to the development and maintenance of initiatives ensuring delivery expectations are maintained.
  • Works directly with the respective project teams in order to maintain a continuous knowledge of project status and thereby able to identify potential issues and/or opportunities within or related to the project.
  • Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Provides regular two-way communication between the client and internal team, providing strong client representation in internal discussion while setting proper client expectations.
  • Reviews all major deliverables (i.e. business rules, functional specs, technical requirements, etc.), to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an effective manner and escalates issues as they arise- owns management of issue resolution (provides recommendations, ensures communication of issue and plan, and tracks progress).
  • Full understanding of company capabilities/vision, and effectively communicates all offerings to the client.
  • Continually review Vitals goals and clients objectives to find opportunity for mutually beneficial upsell.
  • Increase revenue on accounts and successfully renews all clients.
  • Develop and maintain a three year strategic plan for each client (focus on product, relationship and revenue growth)
  • Fully understands contract terms and ensures terms are met (financial, SLAs, etc.)
  • Develops renewal SOWs with clients and is responsible for contract extensions.
  • Approves Change Orders and invoices, and is responsible for maintaining all client records.
  • Researches, prepares and develops client-facing presentations as needed.
  • Provides regular input on all account activity, including status and call reports.
  • Provide monthly performance reporting, including earned value/on budget, time and work completion, along with strategic analysis.
  • Provide thought leadership and support for client teams across strategy, ideation, and execution. As needed, assists in the presentation of new business initiatives including the proposal development and presentation process.
  • Other projects and responsibilities may be added at the manager’s discretion.

JOB REQUIREMENTS AND QUALIFICATIONS
Education: Bachelor’s Degree Required.
Experience: At least 3-5 years of customer-facing account management experience including a proven ability to create, maintain and enhance customer relationships plus the ability to communicate effectively with senior leadership. Individual should be comfortable working in a fast-paced and quickly evolving environment while maintaining focus on key goals.
Other Knowledge, Skills and Abilities:

  • Judgment: Involves the performance of a wide variety of non-routine duties, frequently requiring discretion, judgment and initiative, guided by general procedures or standards. Needs to plan and carry out responsibilities with minimal direction. Ability to think long term and strategically to achieve operational and financial goals.
  • Physical Effort: Domestic travel up to several days per month.
  • Accountability: Has responsibility for completion of projects or tasks, reporting to supervisor on a regular basis.  Substantial attention to detail is required in order to avoid committing an error that could cause either a major delay and/or expense.
  • Guidance: Needs to work well on teams and have the ability to manage projects in a matrixed multi-discipline environment.
  • Organized: Must be results-oriented with the ability to prioritize and manage multiple projects simultaneously.  This includes following through on issues in a timely manner.
  • Interpersonal Relations: Regular contact with clients and colleagues involving transactions or operational matters occasionally involving some conflict and the resolution there of. Candidate should handle stressful situations and deadline pressures well.
  • Assets and Information: Critical information is entrusted to this employee; inappropriate disclosure would lead to serious consequences to the organization and or client.

 WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

  • Domestic travel up to several days per month

To apply, please email cover letter and resume to careers@vitals.com

Product Configuration Analyst - NJ or NYC

As part of the Product Configuration team this position works with the HealthPlans group.  Members of this team take ownership of configuring the product, testing the configuration and ensuring that the configurations are delivered on time and per the configuration requirements of our clients.

Responsibilities:

Configure and implement solutions, provide documentation and training

  • Work with engineering teams in an Agile environment
  • Configuring products and troubleshooting issues
  • Identify customer needs, clarify business requirements and has strong attention to detail
  • Assist Implementation Mangers with software implementations for clients

Requirements:

BA/BS

  • Working knowledge of web technologies such as JSON, XML, HTML and JavaScript
  • 4 years’ experience
  • Basic understanding of programming and wire framing
  • The right candidate will be detailed oriented, have excellent troubleshooting skills and should be able to thrive in a high-performance and fast paced environment.

Technology

Linux Engineer - Lyndhurst, NJ or Tulsa, OK

JOB SUMMARY
The Dev Ops role is responsible for assisting the Engineering team in building out and deploying their middleware to the various environments. Future work may include designing a deployment strategy for the code and data, as well as become responsible for the management and support of the environments. The candidate will also act as a secondary to the lead Unix admin.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Knowledge of Linux OS and internals, including /proc and /sys directories and how to troubleshoot issues
  • Linux performance and capacity management
  • VMWare virtualization
  • Scripting in both shell (bash) on a higher level language such as Perl or Ruby
  • Automating business processes using scripts/tools
  • Understanding of basic networking, including TCP/IP, VLAN, routing, and how to troubleshoot issues
  • Installation and configuration of various services such as Apache, Nginx, and Postgresql
  • Configuration Management methodologies and tools (such as Puppet and Cfengine)
  • Security and Compliance best practices for servers
  • Active Directory Integration
  • Windows experience is a plus
  • Mongo, Solr, experience is a plus

JOB REQUIREMENTS AND QUALIFICATIONS
Experience: 3-5 years of experience who wants to take on more application type responsibilities.

To apply, please email cover letter and resume to careers@vitals.com