We are the leading – and most comprehensive – online physician information and ratings resource, providing cost, quality and access information that helps consumers make effective decisions when they choose a doctor or a medical facility.  Named one of the fastest-growing companies in America by Inc. Magazine,  we’re making our mark at the intersection of healthcare and technology. As part of the Vitals team, you’ll contribute your energy and talent to helping make health care decision-making more transparent during the largest healthcare reform of our time.

Best of all, you’ll work with and learn from colleagues who are at the top of their game in an environment that truly supports the work-life balance:

  • Jeans and flip-flops at work? No problem!
  • Yoga session, racquetball or treadmill runs at lunch? Why not – your gym membership’s on us!
  • Relax with us at company sponsored events!
  • Need a break during the day? Take the Segway for a ride or try your hand in our arcade!
  • Comprehensive health benefits and 401K – Of course!
  • Our list of perks is lengthy, but our list of accomplishments is lengthier. Join us as we add to both.

Advertising Sales

Account Manager - Lyndhurst, NJ

JOB SUMMARY
The Account Manager, Advertising Sales primary responsibility is to support the digital media sales team in all aspects of their job.  This person must not only be a team player within the sales group, but also must represent Vitals and it’s sales team externally when communicating with clients via phone, email and in-person.  Strong comfort level when working with clients is a must.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Manage the Sales CRM tool to ensure accurate recording of sales account data.
  • Act as point of contact for sales reps requesting information while out in the field.  This includes RFP and other client documentation completion when needed
  • Proactive calls to customer base when needed to ensure customer satisfaction and retention of business.
  • Create campaign performance reports to detail positive results of campaigns, as well as optimization suggestions to improve business, upsell, and improve Vitals-client relationships
  • Liaise with Sales Team members to support large accounts, and custom sold programs keeping sales directors “out of the weeds” so they can stay focused on selling
  • Assist in preparing business cases for/with the sales team
  • Ensuring timelines for projects are met which will require working closely with both clients, salesperson, and internal stakeholders
  • CRM management and oversight to ensure Sales data and AdOps data properly overlay
  • Collaborate with the sales team and product on team strategy and objectives
  • Frequently preparing campaign analytics reports
  • Always represent Vitals and it’s sales team in a professional manner internally and externally
  • Other projects and responsibilities may be added at the manager’s discretion.

JOB REQUIREMENTS AND QUALIFICATIONS
Education: BA/BS required
Experience: 2 or more years in ad sales support capacity or AdOps experience
Other Knowledge, Skills and Abilities:

  • Must be familiar with digital media landscape, comscore, 3rd party ad serving, Vizu and other 3rd party digital media platforms. Knowledge of the pharmaceutical category preferred

 WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

  • While this position is based in Vitals NYC or NJ offices, the account manager will be expected to accompany sales directors to client meetings and events when needed, as well as attend digital health industry events.

To apply, please email cover letter and resume to careers@vitals.com

Engineering

Ruby on Rails Developer - Lyndhurst, NJ or Tulsa, OK

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Be part of a collaborative Agile team
  • Will be exposed to our full product life cycle
  • Supporting and enhancing current systems
  • Debugging and optimizing code
  • Integrating new technologies

 JOB REQUIREMENTS AND QUALIFICATIONS

  • The ideal candidate will have a solid understanding of programming concepts
  • Have knowledge of structured programming languages
  • Working knowledge of Ruby, JavaScript, HTML and CSS
  • Working knowledge of relational databases (PostgreSQL, MySQL, etc.)
  • Experience with other types of databases (MongoDB and SOLR) would be a plus
  • Experience with Node.js would be a plus
  • Desire to continuously learn and grow

To apply, please email cover letter and resume to careers@vitals.com

Front End Developer - Lyndhurst, NJ

OUR ENGINEERING TEAM:

  • Follows agile
  • Uses php and ror for apis and angularjs for front-end
  • Uses mongo backed by solr for much of our data / search
  • Lives off of github, and pull requests are a key part of our workflow

YOUR SKILLS:

  • You have a deep understanding of JavaScript, HTML, and CSS
  • Everything you do is version controlled. Even your shopping list exists on github
  • Greping server side code in a variety of languages/frameworks is not an issue for you.
  • HTML, CSS, JavaScript, SASS or LESS, Grunt. Of course. AngularJS, Ember, Backbone.js,

IT WOULD BE NICE IF:

  • You’ve dabbled in server side frameworks like Rails, Node.js, or Laravel
  • You’ve been wowed (or disappointed) by the change to performance in one of your apps
  • Your work ethic:
  • You have always been a positive force in any agile team of which you’ve been a member
  • Your unit tests are comprehensive and your feature and integration tests are works of art
  • You are a defender of the Right way, and argue your position clearly in pull requests without being a jerk about it
  • You lose sleep over test coverage—yep, even in JavaScript.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Supporting and enhancing current systems and building new ones
  • Debugging and optimizing JavaScript, CSS and HTML
  • Evaluating and integrating new technologies

JOB REQUIREMENTS AND QUALIFICATIONS:
Education: Bachelor’s Degree encouraged.
Experience: 5 Years of software developer experience. Advanced CSS, . MVC frameworks like AngularJS, Ember, or Backbone.
Other Knowledge, Skills and Abilities: Bootstrap, LESS, SASS. Grunt, some server-side environment like PHP, Ruby, Node.js are a plus

To apply, please email cover letter and resume to careers@vitals.com

Health Plan Markets

Account Executive, Health Plan Markets - Lyndhurst, NJ

JOB SUMMARY

The Account Executive, Health Plans plays a pivotal role in the success of Vitals relationship with Health Plans. Each Account Manager is assigned a portfolio of clients that they oversee.  The Account Executive owns the relationship between the client and Vitals and must ensure that both the client and Vitals needs are being met in the client/vendor relationship.  The Account Executive is expected to own, build and maintain a positive relationship with their clients and be the expert on all issues and details surrounding that client (ex. contract terms, relationship status, key contacts, development and deployment of products).  The Account Executive is expected to consistently provide excellent customer service to accounts, as well as represent and drive satisfaction of client needs and goals within the organization. In addition, the Account Executive will utilize their client relationships to encourage new and repeat business opportunities to foster an ongoing revenue stream.   It is expected that the Account Executive develop a strategic plan for each client and their portfolio as a whole and continually works to ensure successful completion of that plan to achieve relationship and financial goals.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Cultivate in-depth relationships with clients and partners including meeting face-to-face with customers to enhance the relationship building, customer satisfaction and revenue retention and growth.
  • At least twice a year in person meeting with each client, with additional meetings as needed.
  • Owns relationship with client and pulls in support from functional areas and management as needed.
  • Drives the on-boarding process of new clients as they transition from sales team.
  • Participates and coordinates joint sessions with the client to prepare the Statement of Work for client development.
  • Communicates client goals and strategic initiatives to the internal team.
  • Manages interdepartmental coordination by scheduling and facilitating standing meetings.
  • Tracks both internal and customer deliverables related to the development and maintenance of initiatives ensuring delivery expectations are maintained.
  • Works directly with the respective project teams in order to maintain a continuous knowledge of project status and thereby able to identify potential issues and/or opportunities within or related to the project.
  • Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Provides regular two-way communication between the client and internal team, providing strong client representation in internal discussion while setting proper client expectations.
  • Reviews all major deliverables (i.e. business rules, functional specs, technical requirements, etc.), to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an effective manner and escalates issues as they arise- owns management of issue resolution (provides recommendations, ensures communication of issue and plan, and tracks progress).
  • Full understanding of company capabilities/vision, and effectively communicates all offerings to the client.
  • Continually review Vitals goals and clients objectives to find opportunity for mutually beneficial upsell.
  • Increase revenue on accounts and successfully renews all clients.
  • Develop and maintain a three year strategic plan for each client (focus on product, relationship and revenue growth)
  • Fully understands contract terms and ensures terms are met (financial, SLAs, etc.)
  • Develops renewal SOWs with clients and is responsible for contract extensions.
  • Approves Change Orders and invoices, and is responsible for maintaining all client records.
  • Researches, prepares and develops client-facing presentations as needed.
  • Provides regular input on all account activity, including status and call reports.
  • Provide monthly performance reporting, including earned value/on budget, time and work completion, along with strategic analysis.
  • Provide thought leadership and support for client teams across strategy, ideation, and execution. As needed, assists in the presentation of new business initiatives including the proposal development and presentation process.
  • Other projects and responsibilities may be added at the manager’s discretion.

JOB REQUIREMENTS AND QUALIFICATIONS
Education: Bachelor’s Degree Required.
Experience: At least 3-5 years of customer-facing account management experience including a proven ability to create, maintain and enhance customer relationships plus the ability to communicate effectively with senior leadership. Individual should be comfortable working in a fast-paced and quickly evolving environment while maintaining focus on key goals.
Other Knowledge, Skills and Abilities:

  • Judgment: Involves the performance of a wide variety of non-routine duties, frequently requiring discretion, judgment and initiative, guided by general procedures or standards. Needs to plan and carry out responsibilities with minimal direction. Ability to think long term and strategically to achieve operational and financial goals.
  • Physical Effort: Domestic travel up to several days per month.
  • Accountability: Has responsibility for completion of projects or tasks, reporting to supervisor on a regular basis.  Substantial attention to detail is required in order to avoid committing an error that could cause either a major delay and/or expense.
  • Guidance: Needs to work well on teams and have the ability to manage projects in a matrixed multi-discipline environment.
  • Organized: Must be results-oriented with the ability to prioritize and manage multiple projects simultaneously.  This includes following through on issues in a timely manner.
  • Interpersonal Relations: Regular contact with clients and colleagues involving transactions or operational matters occasionally involving some conflict and the resolution there of. Candidate should handle stressful situations and deadline pressures well.
  • Assets and Information: Critical information is entrusted to this employee; inappropriate disclosure would lead to serious consequences to the organization and or client.

 WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

  • Domestic travel up to several days per month

To apply, please email cover letter and resume to careers@vitals.com

Human Resources

HR Compensation & Benefits - Lyndhurst, NJ

JOB SUMMARY

Assist the Director of HR in a variety of projects and initiatives including training and development, compensation, HR policy review, development and documentation

ESSENTIAL DUTIES/RESPONSIBILITIES
Benefits:

  • Research, analyze, and evaluate the existing benefit plans – research and develop recommendations for new benefit plans
  • Handle day-to-day administration of group benefit programs (medical, dental, vision, short-term and long-term disability, worker’s compensation, flexible spending plan, commuter benefits, funding of the 401(k) and health/welfare plans and assisting with annual enrollment
  • Handles the paperwork process and filing for enrollments, terminations, changes, COBRA, FMLA, worker’s compensation/disability/accident and death claims, and rollovers
  • Provide assistance to employees regarding benefit questions, administering employee benefits orientation, and annual enrollment meetings
  • Complies and maintains benefits records and documents
  • Build and maintain HR compliant filing system

Compensation:

  • Assists in the evaluation and analysis of salary data, pay grades, and conducts or participates in compensation surveys
  • Plan/Direct decisions about employee pay, benefits, rewards, and other forms of compensation
  • Conduct position evaluations, job classifications, preparing job descriptions, assessing the budgetary impact of compensation decisions and providing oversight of compliance with regulations and labor laws

JOB REQUIREMENTS AND QUALIFICATIONS
Education: Bachelor’s Degree
Experience: Minimum of 5 years benefits and compensation experience
Other Knowledge, Skills and Abilities:

  • Analytical skills to understand and apply research and statistics in report writing and decision-making
  • Be a motivated, highly detail-oriented individual
  • Strong organizational skills, resource management skills and the ability to effectively manage multiple tasks are also required

To apply, please email cover letter and resume to careers@vitals.com

Product & Marketing

Vice President Product, Saas Platform - New York, NY

JOB SUMMARY

Vitals seeks an experienced SaaS platform product leader to drive growth and revenue by delivering a robust healthcare transparency technology platform to help health plan members and consumers understand the cost of healthcare and the quality of their doctor and facility options. Reporting to the Chief Experience Officer, the VP Product will be responsible for the strategy and development of the Vitals’ enterprise software solution.

As VP, you will own the strategic product road map and its tactical delivery through collaboration with engineering, marketing, business development, and sales.

ESSENTIAL DUTIES/RESPONSIBILITIES 

  • Envision and build a SaaS product that changes the way people make decisions about their healthcare by combining quality, cost, and access data into an engaging user experience
  • Developing a product that satisfies clients and also is useful for the end user
  • Create an effective configurable platform that is scalable across all health plans clients
  • Create a platform that leverages the data in an actionable way encouraging usage and deep engagement
  • Create a portfolio of products that include the core platform, value-add, and up-sell components to drive various revenue streams
  • Lead and nurture the product teams
  • Develop a process to manage trade-offs to grow revenue and product integrity in the face of hard decisions

 About You:
The VP Product is an effective collaborator with his/her peers across the sales, implementation, development and marketing leadership to champion a point of view informed by the market and end users.

S/he confidently leads the product development process including visioning, customer/competitor research, strategic planning, business modeling, and product definition. S/he is developing methods to interactively define, launch and enhance the product portfolio.

Having built commercially successful software from the ground up, the VP Product successfully manages the road map, informs sales and marketing of the product opportunities, and works closely with engineering to produces scalable and stable solutions that fits market needs.

JOB REQUIREMENTS AND QUALIFICATIONS

  • Proven track record managing a SaaS Product Management team at the Senior Director or Vice President level.
  • 10 years of SaaS enterprise product management experience
  • Agile Scrum experience
  • Strong understanding of enterprise product management
  • Experience with enterprise customers
  • Demonstrated high levels of ownership, responsibility, initiative, and desire to drive significant, measurable performance results.
  • Track record of building and leading high-performing teams and leading change.
  • Strong technical competence with previous experience engaging in and working with technical product, trends, and platforms.
  • Excellent user experience knowledge; demonstrated success in creating innovative and intuitive user-facing features.
  • Demonstrated success launching SaaS software product(s) that achieve rigorous, quantifiable business objectives.
  • Excellent analytic, strategic, conceptual, communication (oral and written), persuasion and presentation skills.

To apply, please email cover letter and resume to careers@vitals.com

Technology

Linux Engineer - Lyndhurst, NJ or Tulsa, OK

JOB SUMMARY
The Dev Ops role is responsible for assisting the Engineering team in building out and deploying their middleware to the various environments. Future work may include designing a deployment strategy for the code and data, as well as become responsible for the management and support of the environments. The candidate will also act as a secondary to the lead Unix admin.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Knowledge of Linux OS and internals, including /proc and /sys directories and how to troubleshoot issues
  • Linux performance and capacity management
  • VMWare virtualization
  • Scripting in both shell (bash) on a higher level language such as Perl or Ruby
  • Automating business processes using scripts/tools
  • Understanding of basic networking, including TCP/IP, VLAN, routing, and how to troubleshoot issues
  • Installation and configuration of various services such as Apache, Nginx, and Postgresql
  • Configuration Management methodologies and tools (such as Puppet and Cfengine)
  • Security and Compliance best practices for servers
  • Active Directory Integration
  • Windows experience is a plus
  • Mongo, Solr, experience is a plus

JOB REQUIREMENTS AND QUALIFICATIONS
Experience: 3-5 years of experience who wants to take on more application type responsibilities.

To apply, please email cover letter and resume to careers@vitals.com