We are the leading – and most comprehensive – online physician information and ratings resource, providing cost, quality and access information that helps consumers make effective decisions when they choose a doctor or a medical facility.  Named one of the fastest-growing companies in America by Inc. Magazine,  we’re making our mark at the intersection of healthcare and technology. As part of the Vitals team, you’ll contribute your energy and talent to helping make health care decision-making more transparent during the largest healthcare reform of our time.

Best of all, you’ll work with and learn from colleagues who are at the top of their game in an environment that truly supports the work-life balance:

  • Jeans and flip-flops at work? No problem!
  • Yoga session, racquetball or treadmill runs at lunch? Why not – your gym membership’s on us!
  • Relax with us at company sponsored events!
  • Need a break during the day? Take the Segway for a ride or try your hand in our arcade!
  • Comprehensive health benefits and 401K – Of course!
  • Our list of perks is lengthy, but our list of accomplishments is lengthier. Join us as we add to both.

Engineering

Sr. Rubyist - Marlborough, MA, New York, NY, Tulsa, OK, Lyndhurst, NJ

The Vitals engineering team is looking for a senior rubyist to join a new engineering team. We will be building new internal products and applications that help our two businesses be more productive and serve our customers better (think location services, photo stores, job runners, etc). Our mission is to promote best practices while delivering useful services to the various application teams.

Our team is small (will be about 5 people within 6 months) operating within a larger (35+) engineering team.

We like clean code, value constant and honest feedback, strive for 100% test coverage and use small Github pull requests to drive our development. We’re looking for strong developers that love evangelizing best practices.

Vitals is growing like a startup but we have a real product and real revenue from large clients (and consumers). Our code helps millions of people make better decisions about their healthcare. We’re still a small enough organization that you will be empowered to sculpt the culture of the team.

If you find yourself nodding your head, let’s talk: careers@vitals.com

Angular JS Developer - MA, NJ or NY

The ideal candidate will have a solid understanding of programming concepts. You will have knowledge of structured programming languages. You’ll be exposed to our full product life cycle and should be enthusiastic about working with cutting-edge technologies.

Our engineering team:

  • follows agile
  • uses RoR for apis and AngularJS for front-end
  • uses Mongo backed by Solr for much of our data / search
  • lives off of github, and pull requests are our bread and butter

Your skills:

  • You have a deep understanding of Ruby and have passionate opinions about the Rails Way
  • Everything you do is version controlled. Even your shopping list exists on github
  • Javascript is not an issue for you. You can find your way through js libraries effortlessly
  • HTML, CSS. Of course. DOM, Sass? Possibly.

It would be nice if:

  • You’ve dabbled in JavaScript frameworks like Angular or Ember
  • You’re just as comfortable writing a Postgres backed web app as one backed by Mongo, and you understand the pros and cons of each
  • You’ve been wowed (or disappointed) by the change to performance in one of your apps when you implemented Solr and Memcached (or Redis)

Your work ethic:

  • You have always been a positive force in any agile team of which you’ve been a member
  • Your unit tests are comprehensive and your feature and integration tests are works of art
  • You are a defender of the Right way, and argue your position clearly in pull requests
  • You lose sleep over test coverage

To apply please email your cover letter and resume to careers@vitals.com

QA Engineer

Job Responsibilities

  • Design and execute functional tests to ensure system is performing per requirements and a quality user experience
  • Analyze client and product vision to help determine feasibility and help author user stories and acceptance criteria
  • Actively participate in daily stand-ups, Sprint Planning and retrospective meetings
  • Provide clear estimates and level of effort for QA tasks
  • Document Test Plans, Test Cases, Defects and Test results
  • Perform Exploratory Testing
  • Work closely with Developers to understand and review functionality and issues
  • Verify and analyze defects and communicate with development to determine root cause
  • Communicate with clients to ensure understanding of defects and requirements

Experience and Skills

  • BS degree or higher in computer science with minimum of 3+ years of experience in software testing
  • 1-5 years of experience in Software Quality Assurance for web based applications
  • Comprehensive knowledge of Software Development Lifecycle, software testing methodologies and best practices
  • Strong analytical skills, attention to detail and consistent follow-through to assure problems are resolved
  • Basic understanding and knowledge of Data Structures and Queries
  • Have a particular skill of determining all edge cases
  • Ability to multi-task and handle multiple projects at a time
  • Excellent Verbal and Written communication skills
  • Experience with Test Management tools for storing test cases and results
  • Experience with automated testing tools and script development in Selenium or other open source tool a plus
  • Knowledge of source control and continuous integration tools a plus
  • Experience utilizing Jira or equivalent issue tracking tools a plus

To apply please email your cover letter and resume to careers@vitals.com

DevOps Lead - NYC or NJ

Do you have a passion for making easy to use ops systems? Vitals is a multi-language (PHP, Ruby, Javascript, even some Tcl), multi-engineering-team system running on our own (managed) VMs and our own racks at a colo.

We’re looking for someone to join a new and expanding DevOps team. Primarily your job will be to make complex systems simple, make our infrastructure as nimble as possible and work with the various application-developer groups to provide systems and support in making our apps as secure, fast and nimble as possible.

Specifically we have mostly Postgres, MongoDB, Solr, Ruby on Rails, and PHP apps and and we’re looking for expertise in deployment, monitoring, networking while writing the code that will power all of our infrastructure.

Have you made a medium-to-large site run well and deploy nimbly before? Let’s talk!

To apply, please email your cover letter and resume to careers@vitals.com

UX Designer - OK

Responsible for providing support on wireframes, site design, and user testing by performing the following duties.

Duties and Responsibilities

  • Performs user research to determine basic user needs, product ideas, feature viability, and end usability.
  • Imagines, draws, wireframes, and prototypes experiences for users, using whatever tools work best in each situation.
  • Creates production-ready designs for responsive web pages in Photoshop.
  • Strives for UX/UI consistency and synergy across constantly-diverging aspects of the business.
  • Collaborates with and participates in ideation and concept explorations with the product team throughout any project lifecycle, facilitating, and driving UX solutions, discussions, and planning.
  • Creates models that form the foundation of features within a cohesive experience such as workflow diagrams, flowcharts, storyboards, personas, and other models.

Qualifications

  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, spreadsheet software, Webflow, HTML, CSS, Adobe Photoshop, Illustrator, Balsamiq, PowerPoint, usertesting.com surveys, and Jira.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of user experience design, interaction design, information architecture, user interface design, human factors, graphic design, technical communication or related field, or equivalent combination of education and experience
  • Experience in interaction design experience including HTML-based desktop, mobile or equivalent interactive experiences with an expert ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment
  • Experience with agile development
  • Ability to work in a fast-paced environment

To apply, please email your cover letter and resume to careers@vitals.com

Solutions Architect - NH

The Solution Architect’s role is to strategically design, develop and implement information systems and application software architectures that support the core organizational functions.

Accountabilities and Activities:

  • Confer with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development
  • Model business and systems processes based on findings through use case scenarios, workflow diagrams, and data models
  • Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
  • Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary
  • Where applicable, design, develop, and oversee implementation of end-to-end integrated systems
  • Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives
  • Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans
  • Provide guidance to junior members of the team
  • Ability to conduct research into emerging technologies and trends, standards, and products as required
  • Develop new or modify existing applications and systems as required.
  • Perform configuration and release management of applications and systems as required.

Qualifications, Training and Experience:

  • 10+ years of related work experience.
  • Advanced degree desired and BS/BA in a technical discipline at a minimum
  • Extensive hands-on experience in developing strategic systems architecture plans
  • Hands-on experience with business requirements gathering/analysis
  • Proven experience in systems, network design, and development
  • Strong understanding of information processing principles and practices
  • Solid grounding in core enterprise applications, including Web based and high volume transaction processing
  • In-depth technical knowledge of network, PC, Web, and platform operating systems
  • Expert knowledge of programming languages, including the Microsoft stack (.net) MVC, MSSQL, Java, and/or open systems. AngularJS, NodeJS
  • Expert knowledge in Identity Management with SSO and SAML.
  • Strong knowledge in building internally and externally facing API’s and web services.
  • Hands-on experience with application development tools
  • Strong knowledge of software evaluation principles and practices
  • Proven project planning and management experience
  • Knowledge of applicable data privacy practices and laws
  • Strong understanding of current development methodologies such as Agile
  • Experience working in a team-oriented, collaborative agile environment
  • Must have experience working in the Healthcare technology industry.

To apply, please email your cover letter and resume to careers@vitals.com

.net Developer - NH

The Software Engineer’s role is to be part of the Vitals team working on the design, develop and implement information systems and application software architectures that support the core organizational functions.

Accountabilities and Activities:

  • Confer with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development
  • Model business and systems processes based on findings through use case scenarios, workflow diagrams, and data models
  • Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
  • Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary
  • Where applicable, design, develop, and oversee implementation of end-to-end integrated systems
  • Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives
  • Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans
  • Provide guidance to junior members of the team
  • Ability to conduct research into emerging technologies and trends, standards, and products as required
  • Develop new or modify existing applications and systems as required.
  • Perform configuration and release management of applications and systems as required.

Qualifications, Training and Experience:

  • 5+ years of related work experience.
  • Advanced degree desired and BS/BA in a technical discipline at a minimum
  • Extensive hands-on experience in developing of systems and architecture plans
  • Hands-on experience with business requirements gathering/analysis
  • Strong understanding of information processing principles and practices
  • Solid grounding in core enterprise applications, including Web based and high volume transaction processing
  • In-depth technical knowledge of network, PC, Web, and platform operating systems
  • Strong knowledge of programming languages, including the Microsoft stack (.net) MVC, MSSQL, Entity Framework, Java, and/or open systems.  AngularJS, NodeJS
  • Strong knowledge in Identity Management with SSO and SAML.
  • Strong knowledge in building internally and externally facing API’s and web services.
  • Hands-on experience with application development tools
  • Strong knowledge of software evaluation principles and practices
  • Project planning and management experience
  • Knowledge of applicable data privacy practices and laws
  • Strong understanding of current development methodologies such as Agile
  • Experience working in a team-oriented, collaborative agile environment
  • Must have experience working in the Healthcare technology industry.

To apply, please email your cover letter and resume to careers@vitals.com

Technology

Linux Engineer - Lyndhurst, NJ or Tulsa, OK

JOB SUMMARY
The Dev Ops role is responsible for assisting the Engineering team in building out and deploying their middleware to the various environments. Future work may include designing a deployment strategy for the code and data, as well as become responsible for the management and support of the environments. The candidate will also act as a secondary to the lead Unix admin.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Knowledge of Linux OS and internals, including /proc and /sys directories and how to troubleshoot issues
  • Linux performance and capacity management
  • VMWare virtualization
  • Scripting in both shell (bash) on a higher level language such as Perl or Ruby
  • Automating business processes using scripts/tools
  • Understanding of basic networking, including TCP/IP, VLAN, routing, and how to troubleshoot issues
  • Installation and configuration of various services such as Apache, Nginx, and Postgresql
  • Configuration Management methodologies and tools (such as Puppet and Cfengine)
  • Security and Compliance best practices for servers
  • Active Directory Integration
  • Windows experience is a plus
  • Mongo, Solr, experience is a plus

JOB REQUIREMENTS AND QUALIFICATIONS
Experience: 3-5 years of experience who wants to take on more application type responsibilities.

To apply, please email cover letter and resume to careers@vitals.com

Data Engineer - NJ

Responsible for creating software guidelines and rules. Maintains the software to move the raw data from the Data Warehouse to presentable or filtered data to the Data Mart for Health Plan clients, which will in turn serve the application by performing the following duties.

Duties and Responsibilities

  • Analyzes and profiles data.
  • Designs ETL solutions.
  • Performs logical and physical data modeling.
  • Works with team members to ensure that new and existing data models and databases are consistent with approved data architecture standards.
  • Manages processes related to data standardization and Master Data Management including Match, de-dup and merge, across applications and business units.
  • Defines and develops data profiling, data quality, and data audit measures and processes.
  • Contributes ideas to data management and data warehousing projects.
  • Manages data work flows including orchestrating work flows to deploy data, code, and files.

Qualifications 

  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, text editing software, Google, PostgresSQL, Mongo, Solr, SQLLite, Python programming language, HTML, CSS, and JavaScript.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • Time management skills, oral and written communication skils, problem solving skills, ability to work in a team.

To apply, please email your cover letter and resume to careers@vitals.com

Human Resources

HR Compensation & Benefits - Lyndhurst, NJ

JOB SUMMARY
Assist the Director of HR in a variety of projects and initiatives including training and development, compensation, HR policy review, development and documentation

ESSENTIAL DUTIES/RESPONSIBILITIES
Benefits:

  • Research, analyze, and evaluate the existing benefit plans – research and develop recommendations for new benefit plans
  • Handle day-to-day administration of group benefit programs (medical, dental, vision, short-term and long-term disability, worker’s compensation, flexible spending plan, commuter benefits, funding of the 401(k) and health/welfare plans and assisting with annual enrollment
  • Handles the paperwork process and filing for enrollments, terminations, changes, COBRA, FMLA, worker’s compensation/disability/accident and death claims, and rollovers
  • Provide assistance to employees regarding benefit questions, administering employee benefits orientation, and annual enrollment meetings
  • Complies and maintains benefits records and documents
  • Build and maintain HR compliant filing system

Compensation:

  • Assists in the evaluation and analysis of salary data, pay grades, and conducts or participates in compensation surveys
  • Plan/Direct decisions about employee pay, benefits, rewards, and other forms of compensation
  • Conduct position evaluations, job classifications, preparing job descriptions, assessing the budgetary impact of compensation decisions and providing oversight of compliance with regulations and labor laws

JOB REQUIREMENTS AND QUALIFICATIONS
Education: Bachelor’s Degree
Experience: Minimum of 5 years benefits and compensation experience
Other Knowledge, Skills and Abilities:

  • Analytical skills to understand and apply research and statistics in report writing and decision-making
  • Be a motivated, highly detail-oriented individual
  • Strong organizational skills, resource management skills and the ability to effectively manage multiple tasks are also required

To apply, please email cover letter and resume to careers@vitals.com

Data

Data Quality Lead - Lyndhurst, NJ

Essential Duties/Responsibilities

Data Quality Definition and Processes

  • Defines and coordinates effort to identify and measure data quality on an ongoing basis.
  • Works to identify critical data elements and define data quality criteria including business rules, definitions, and tolerance levels.
  • Establishes the criteria for how often data quality is checked for accuracy.
  • Determines data quality priorities for the organization.
  • Establishes data quality dimensions, such as data completeness, conformance, consistency, validity, and timeliness.
  • Develops data improvement processes to maintain and/or improve its value.
  • Represents data quality initiative status updates and remediation progress updates for known issues.

Data Quality Assessment and Remediation

  • Design and implement data quality monitoring reports, alerts, processes and governance.
  • Completes data profiling activities; assessment of existing data for completeness and accuracy relative to the quality specifications for the data.
  • Define measure and analyze key performance indicators specifically related to information quality.
  • Coordinates, authors and publishers internal scorecards/communications about quality.
  • Defines, monitors, and communicates metric performance and ensures accountability for performance results.
  • Identifies specific data quality problems. Develops recommendations on how to handle data quality problems.  Works with business and engineering partners to implement recommendations.
  • Investigates and addresses the root cause of data problems.

Data Quality Monitoring and Program Metrics

  • Develop the back-end of dashboards that can be used to track and improve data quality.
  • Monitors ongoing measurement of data quality rules and metrics and tracks progress to ensure levels of quality are maintained and/or improved.
  • Implements business processes to measure and track data entry against established targets for data quality.
  • Meets with data stakeholders to review data quality metrics. Sets data quality improvement targets for and provides recommendations to achieve goals.
  • Develops and maintains metrics related to data quality initiatives, processes and guidelines.
  • Provides analysis and expertise related to metric consistency, trends and reporting.
  • Supports stakeholders (sales, etc.) to communicate the value of Vitals’ data value proposition and the quality of our data.

Job Requirements

  • 10 years of experience in Information Services industry
  • 5 years of experience in Data Quality
  • Experience defining data quality programs and root-cause analysis
  • Hands-on approach to data quality
  • Experience with managing data QA testing either internally or via a 3rd party
  • Experience performing data profiling and analysis

To apply, please email cover letter and resume to careers@vitals.com

Data Engineer - Lyndhurst, NJ

Data Engineer focusing on the software and processes managing the data powering the Vitals consumer ecosystem.  The ideal candidate will have significant experience with data base design and development and a solid understanding of database management and administration. The Data Engineer will work closely with stakeholders including data custodians, development and product management teams, to enhance the performance and functionality of existing assets as well as participate in the design, development and delivery of new data-centric solutions.

  • Develop full understanding of the database structure, software, tools and process related to Vitals consumer data assets.
  • Support production processing by troubleshooting and resolving issues that arise around data processing, performance and set-up.
  • Work to develop and refine the processes responsible for gathering and processing raw data at scale
  • Develop and maintain the software responsible for the manipulation of data including parsing, matching loading and publishing. Streamline, introduce efficiencies, eliminate errors and increase accuracy.
  • Design, develop and maintain efficient and robust ETL workflows which produce data extracts and process feeds between Vitals and third party partners.
  • Interact with business owners and stakeholders to understand requirements and create reports to supply information to satisfy both ongoing and one-off requests.
  • Assist Data Stewards and Data Custodians in researching data issues, troubleshooting and resolution of inquiries.
  • Optimize table schema based on usage patterns.
  • Perform routine analysis and develop processes for discovery and reconciliation.

Experience:

  • 5 years working with relational databases.
  • Education: BS in Computer Science or equivalent experience
  • 3-5 years of software development experience working with PHP, Perl, Python or Java with an emphasis on interfacing with databases and data manipulation.
  • Involvement and understanding of ETL, data integration and data warehousing.
  • Experience should also include a strong history of development and data analysis.
  • Experience in working with large-scale data infrastructures and building high-performance algorithms.
  • Experience with object-oriented design, coding and testing practices and patterns

Other Knowledge, Skills and Abilities:

  • Strong working knowledge of relational databases and SQL is required (Postgres or MySQL are a plus).
  • Knowledge regarding different NoSQL databases such as MongoDB, CouchDB or Redis.
  • Experience working in Linux or *nix operating environments.
  • Experience with commercial ETL tools.
  • Experience with commercial reporting tools a plus.
  • Strong organizational and communication skills including both written and verbal communication.
  • Experience in Agile SDLC is a plus.

To apply, please email cover letter and resume to careers@vitals.com

Data Analyst - NH

Duties and Responsibilities

  • Assists in maintaining client databases including data sources, data structures, data organization, and data optimization
  • Identifies issues and sees them through to resolution with minimal oversight.
  • Reviews and analyzes specific data elements for accuracy.
  • Verifies and analyzes data defects and communicates with team to determining the root cause.
  • Assists in defining ETL requirements.
  • Tests ETL tools.
  • Owns and maintains regression test database.
  • Performs research for data definition.
  • Administers Data Mart and Data Warehouse via admin tools.
  • Maintains Wiki page on data projects.
  • Processes monthly expense reports for CTO.

Qualifications

  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, strong SQL skills and experience analyzing flat data files against relational databases.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience.
  • Time management skills, oral and written communication skills, attention to detail, ability to multi-task
  • Knowledge of health insurance plans

To apply, please email your cover letter and resume to careers@vitals.com

Product,  Marketing & Creative

Marketing Manager

Job Overview:

Vitals is seeking a Marketing Manager to join our Provider Solutions Group.  The Marketing Manager will be responsible for the development and activation of online and offline marketing initiatives targeting hospital, health system, and large group practices.  This position will report to the Marketing Director.

Responsibilities:

  • Develop marketing collateral and client presentations as requested (custom presentations, proposals, etc.)
  • Update and maintain existing marketing materials
  • Support Sales with lead generation projects
  • Analyze reporting data to develop case studies
  • Develop email and/or direct mail campaigns to drive awareness for Vitals Awards & Recognition Program
  • Work with the Marketing Director to develop email marketing campaigns to drive Vitals.com engagement amongst providers and interest in our suite of provider solutions
  • Manage all conference/trade show logistics, booth design, budget, and sponsorship elements
  • Assist in the management of strategic partnerships
  • Manage webinar logistics
  • Perform other duties as assigned

Qualifications:

  • Bachelor degree
  • 3-5 Years related marketing or sales experience
  • Strong communication skills of all types and leadership skills a must
  • Attention to detail; ability to be hands-on and resourceful
  • Strong proficiency in Microsoft PowerPoint and Excel
  • Able to travel when needed
  • Experience with Photoshop, Illustrator, and/or InDesign is a plus
  • Experience within healthcare industry is a plus
  • Must show interest in growing with the department and company

To apply please send cover letter and resume to careers@vitals.com

Graphic Design Intern

Vitals.com seeks an intern to assist the Marketing and Creative Departments. This internship will give the intern valuable real-world experience in print, web, and graphic design, as well as providing the Vitals with additional manpower.

The intern will work at least 15 hours(max 30) per week during the current quarter/semester. Those hours may be worked in any combination at the discretion of the intern and the supervisor (between 9am-5pm). The intern must be organized, and detail-oriented, possess a working knowledge the most recent graphic design programs, and be a graphic design or related major.

Proficiency in Illustrator, InDesign and Photoshop is required. Some knowledge of Dreamweaver and basic HTML is preferred, but is not mandatory. Flash and Video editing knowledge a plus.

The intern is considered an integral part of the Vitals Team and as such, their ideas and input will be valued. Payment will be an hourly wage, as well as real-world work experience.

At the end of the internship, the intern will have a performance evaluation, and the intern’s supervisor will fill out a written evaluation of the intern’s abilities and progress. Upon completion the internship will come to an end or the intern  may be offered a full or part time job with the company.

Please note: Vitals will sign any paperwork for course credits, with the stipulation, that the internship is completed to a satisfactory level.

The supervisor can be used as a reference for future job search.

The main duties of the graphic design intern will be:
• Assist the graphic designer in producing day to day graphics
• Assist in designing ads for various sales teams
• Ongoing updates to the graphics as it related to the web site
• Attend weekly meetings with the designer and marketing team
• Assist in brainstorming concepts for upcoming projects
• Other duties as assigned

To apply please send cover letter and resume to careers@vitals.com

Director, UX Design - NYC

Vitals.com is looking for a motivated and experienced senior UX designer to mold the user experience and design for our VitalsChoice enterprise health plan platform. Come help users where they are most desperate for better user experiences: the healthcare industry.

As a part of the product team, you will be integral to the idea-generation, design, testing, and development process. You have strong experiences working closely with and embedding into product teams and can easily insert yourself into the development process to deliver high quality UX. You will be creating innovative UX concepts, conducting and analyzing user research, developing user flows, and conceptualizing designs. Your experiences in both individual and management contributions will be leveraged to help establish a user experience orientation to how we define and deliver our solutions to market.

The initial and primary responsibilities of this role will focus on contributing individually while also having leadership responsibility over strategic initiatives, often managing resources cross-functionally to drive successful outcomes.  An Associate U/X designer is approved for hire and will report to this position.  The hiring of this additional resource will ideally be driven by the Director, UX Design.

Primary Responsibilities

  • Conduct user research: Write user testing scripts, execute tests, and analyze results for frequent user tests. Also use surveys, site analytics, competitive analyses and best practice research.
  • Build models: Come up with cohesive theories based on research and illustrate them using data, diagrams, flowcharts, personas, and more.
  • Contribute to ideas: Collaborate with the product team and other stakeholders to recommend the best user-centered experiences that accommodate constraints.
  • Create experiences: Plan, wireframe, and prototype new features and improvements to the existing product.
  • Follow through with design: Where needed, create whatever images and supporting materials are necessary to communicate ideas with the development team and to gain stakeholder buy-in. Uphold Vitals’ design standards and signature fonts, colors, styles and motifs.
  • Assist with execution: Assist the development and product teams with help and solutions, when needed, during Agile sprints of execution.
  • Champion UX: Advocate for the user and for user-centered processes in all things, both to internal stakeholders and external clients.

Requirements

  • Bachelor’s degree in Human Computer Interaction, User Experience Design, Interaction Design, Information Architecture, User Interface Design, Human Factors, Graphic Design, or related field, or equivalent combination of education and experience.
  • Minimum of 7 years of interaction design experience including HTML-based desktop, mobile or equivalent interactive experiences.
  • In depth knowledge of User Interface design principles, Human Factors, User-Centric Design Processes, Interaction Design guidelines, usability testing methodologies.
  • Expert ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment.
  • Strong interpersonal communication skills with demonstrated experience planning and facilitating user research among individuals and groups to derive problem statements, personas, process flows and user stories.
  • Experience facilitating and managing an iterative design process.
  • Proven ability to master new subject matter quickly, analyzes complex problems and synthesizes diverse data points into a cohesive approach/direction.
  • Mastery of requisite software to produce both low fidelity wireframes and high fidelity visual prototypes.
  • A design portfolio showing strong creative skills, ability to generate solid design ideas, and thorough understanding of good design process.

To apply, please send your cover letter and resume to careers@vitals.com

Professional & Client Services

Technical Project Manager

Job Overview:

We are looking for high-motivated individuals who are ready to roll-up their sleeves and work in a fast paced, highly dynamic environment. As a technical project manager you will lead client implementations from discovery to launch and will be accountable and responsible for high quality, on time and within budget implementation engagements of VitalsChoice for the health plan clients. This position involves working directly with clients and also interfacing with internal engineering, data and configuration teams to successfully configure and deploy software to clients.

You will lead discovery meetings to explain the product and configuration options to client, assess client custom and configuration requirements and work with engineering, configuration and QA team to configure, test and launch the product. You will serve as the single point of contact for the client during the implementation process.

Responsibilities:

  • Develop software implementation project plans including tasks, milestones, key dependencies, funding and staffing
  • Develop Statement of Work including pricing and budgets for the implementation project
  • Demonstrate VitalsChoice to clients explaining product features, configuration options and data requirements as part of the implementation process
  • Manage and coordinate project execution to ensure adherence to budget, schedule and scope
  • Assign and coordinate tasks with internal cross-functional implementation team, comprised of engineering, configuration and data experts
  • Provide leadership and guidance to team members to achieve a higher level of performance and client satisfaction
  • Communicate client expectations and requirements to internal teams
  • Communicating and presenting project status on a regular basis to management and clients, and maintain excellent project documentation
  • Some travel required for client meetings

Qualifications:

  • Bachelor’s degree plus at least 5 years’ experience in managing enterprise product for websites and applications. Computer Science or Information Technology degree a plus
  • External client-facing and product implementation experience is a must; PMP certification preferred
  • Healthcare experience needed
  • Ability to work with Microsoft Project, Word, Excel and PowerPoint and able to create and manage the project using Microsoft Project
  • Ability to understand and communicate with technical staff on common web technologies such as HTML, CSS, JavaScript and basic SQL
  • Excellent blend of technical, analytical, project management and communication skills.
  • Ability to work in an extremely fast paced and high-energy work environment

To apply, please send cover letter and resume to careers@vitals.com

Product Configuration Manager - NJ

Responsible for providing direct support to Implementation Managers for configuring specific parts of their customers’ websites and works closely with Implementation Team to ensure seamless solution for the client by performing the following duties.

Duties and Responsibilities include the following.  Other duties may be assigned.

  • Works on configuration tickets with JIRA as assigned.
  • Responsible for front end applications.
  • Responsible for tiling of customer health plans views and displays.
  • Responsible for change requests submitted through JIRA.
  • Identifies customer needs and clarifies business requirements.
  • Configures and implements solutions and provides proper documents and trainings.
  • Responsible for quality assurance changes prior to going to the Quality Assurance Team.
  • Responsible for spotting potential defects once the code is changed.

Supervisory Responsibilities:

Directly supervises one employee in the Configuration Team within Professional Services & Client Services Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, CSS software, JavaScript software, JIRA software, HipChat software, HTML software, SQL software, and Google.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.
  • Creative thinking skills, troubleshooting skills, detail oriented.

To apply, please send cover letter and resume to careers@vitals.com

Implementation Manager - NJ

Responsible for the day to day client representation during implementation and post live launch through owning, building, and maintaining client requests, expectations, and timelines by performing the following duties.

Duties and Responsibilities

  • Works in a pre-sales manner.
  • Demonstrates Vitals choice product knowledge.
  • Responsible for conducting client facing work.
  • Educates the Vitals Team on software development and lifecycle.
  • Responsible for turning business cases into well-written engineering documentation.
  • Manages client expectations.
  • Develops updates Microsoft Project plans.
  • Assists Sales with presentations on an as needed basis.
  • Responsible for staying current with regulations and legal implications.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, Microsoft Visio, Balsamiq, Google, JIRA, and Microsoft Project.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.
  • Project Management Professional certification
  • Ability to work in a fast paced environment, written communication skills, ability to be a self-starter, public speaking skills, professionalism

To apply, please email your cover letter and resume to careers@vitals.com

Sales

Regional Account Executive - Greater NYC area, Greater Raleigh NC area, Greater Dallas, Greater Seattle, or Greater Chicago

We are seeking a dynamic Regional Account Executive to join our team.  This role is responsible for selling our SmartShopper program to employer clients including managing key client relationships and executing engagement programs that help clients maximize savings potential under the program.  Responsibilities include prospecting, generating leads, generating proposals, executing sales strategy to exceed sales targets, closing sales, and involvement to ensure a smooth implementation of the program.

  • Cultivate in-depth relationships with clients and partners including meeting face-to-face with customers to enhance the relationship building, customer satisfaction and revenue retention and growth.
  • Drives the sales process including prospecting, getting in front of clients to present and schedule demos, completing contracting and onboarding client.
  • Works with insurance carrier partners including managing vendor relationships, project management of implementation against defined contracts and corresponding statements of work.
  • Responsible for ensuring timely and accurate deliverables and service according to agreed upon contracts.
  • “Owns” the relationship with the client, insurance broker or carrier and produces high-quality, branded deliverables.

Experience:

  • Bachelor’s Degree required.
  • At least 3-5 years of customer-facing account management experience including a proven ability to create, maintain and enhance customer relationships plus the ability to communicate effectively with senior leadership. Individual should be comfortable working in a fast-paced and quickly evolving environment while maintaining focus on key goals.
  • Experience in healthcare, technology, or pharma sales preferred.
  • Physical Effort: Domestic travel up to several days per month.

To apply, please send cover letter and resume to careers@vitals.com

Sales Director, Health Plans - Greater NYC area

Responsible for selling transparency tools and solutions to health plans throughout the country and the sales process including prospecting, delivering demonstrations, preparing and delivering final presentations with the goal of closing the deal, and negotiating the contract by preforming the following duties.

Duties and Responsibilities

  • Cultivates in-depth relationships with prospects and partners within a specific territory via telephone, e-mail, and face-to-face meetings to develop and/or enhance the relationship, build customer satisfaction, and generate new revenue.
  • Works with Sales Assistant to respond to requests for proposals and request for information.
  • Researches, prepares, and guides internal team and develops presentation for finalist meeting.
  • Prepares tailored finalist meeting follow up positioning Vitals to advance in the sales process.
  • Performs software and Microsoft PowerPoint prospect demonstrations via webinars and at in-person meetings and at conferences.
  • Drives the on-boarding process of new clients as they transition from sales to implementation and account management which includes communicating client goals and strategic initiatives to the internal team.
  • Negotiates contract to execution.
  • Remains involved with client for upsell opportunities and issue resolution guidance once contract is fully executed.
  • Ensures that prospect issues are dealt with in an effective and timely manner, informs senior management of any potential concerns as they arise, provides suggestions to resolve issues, and determines assignments for execution to resolve open issues.
  • Responsible for fully understanding the company’s capabilities and vision, and effectively communicating appropriate offerings to prospects.
  • Maintains customer contact logs through Vitals’ sales management tools which is presently Salesforce.com.
  • Prepares pipeline and other sales related reports as needed.
  • Responsible for client issues including staying involved to resolve issues in order to be a presence with the client.

Qualifications

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and more than 10 years related experience and/or training; or equivalent combination of education and experience.
  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, spreadsheet software, Google, and Salesforce.com.
  • Ability to sell transparency products
  • Knowledge of health plan organizational structure
  • Organizational skills
  • Presentation skills
  • Time management
  • Oral and written communication skills
  • Professionalism

To apply, please send cover letter and resume to careers@vitals.com

Sales Implementation Manager - NH

We are seeking a dynamic Sales Implementation Manager to join our team.  This role is responsible for implementing our industry-leading SmartShopper program to employer and health plan clients including serving as the point-of-contact to ensure a smooth implementation and exceeding client expectations.    Responsibilities include being involved in the final stages of the sales and contracting process to set timelines and requirements, leading internal cross-functional teams and meetings to check status and troubleshoot any issues, develop and maintain appropriate project documentation, lead implementation activities to successful launch.  Interaction will clients will be primarily via phone, but onsite presentations will be required as necessary.  This role is preferably located in the Bedford, NH office, but locations outside of NH will be considered..

  • Works with insurance carrier partners including assisting in vendor relationships, leading project management of implementation against defined contracts and corresponding statements of work.
  • Single point of contact for client during implementation phase. Responsible for ensuring smooth implementation by working with clients to establish and manage to timelines and launch activities for clients and corresponding member communities.
  • Expert on the program and tools. Uses expertise to guide clients for optimal configuration and implementation.
  • Clearly articulates expectations of client and effective at managing client according to implementation plan.
  • Works to be the bridge between sales and technical teams to provide specific requirements. Involved in key aspects of the technical implementation within the software.

EXPERIENCE:

  • Bachelor’s Degree required.
  • Excellent communication, presentation and negotiation skills required.
  • Business analyst experience a plus.
  • Individual should be comfortable working in a fast-paced and quickly evolving environment while maintaining focus on key goals.
  • Experience in SAAS or health-related industry preferred. Must have 3 years of experience in customer-facing implementations.
  • Physical Effort: Domestic travel within region up to several days per month.

To apply, please email your cover letter and resume to careers@vitals.com

Finance

Controller - NJ

The Controller position will play a key role in the accounting operations of the company, including the monthly close process and analysis of financial results, as well as special projects. This position will report to the Director of Accounting/Finance.

RESPONSIBILITIES:
• Responsible for overseeing proper revenue recognition and billing for various business lines
• In charge of the month end close procedures, including creating and providing detailed financial analysis on variances
• Ensure proper recording of expenses and cost allocation
• Oversee and complete monthly balance sheet reconciliations for balance sheet accounts
• Assist Director of Accounting/Finance with preparation of internal and external reports, including budgets and reforecasts
• Increase efficiency of accounting and business processes
• Review internal controls and recommend improvements
• Key participant in the annual audit, including assisting with drafting the financial statements, and providing timely and accurate information to external auditors
• Review and implement and maintain proper controls and processes within the department
• Coordinate preparation of federal, state and local tax filings, as well as sales tax filings
• Other ad hoc projects and responsibilities as needed

REQUIREMENTS:
• Bachelors in Accounting or Finance & CPA required
• 2-3 years of public accounting plus additional private experience of 2-3 years desired
• Quickbooks and NetSuite experience is a plus
• Must be proficient in Microsoft excel; advanced skills are strongly preferred.
• Positive, can-do attitude is a must.
• Excellent verbal and written communication skills
• Strong attention to detail
• Willingness to take a hands-on approach a must
• Demonstrated ability to: multitask, identify and solve problems, and work in a fast-paced environment. Develop and maintain positive and productive working relationships with other employees and departments. Work independently and to partner with others to promote an environment of teamwork.

To apply, please send cover letter and resume to careers@vitals.com