Apply today!

Think working on health care sounds boring? Not here.

Vitals is a company with a shared vision and mission to change the way consumers shop for health care. Each day we strive to simplify the complex choices people face as they make health care decisions through technology and great design.

Come join our team.

Sales

Advertising Operations & Client Services Specialist - Lyndhurst, NJ

Vitals is looking for an Advertising Operations & Client Service Specialist. Reporting to the Director of Advertising Operations she/he will manage the digital campaign delivery process and support the online advertising for the healthcare industry.

Responsibilities:

  • Acquire a thorough understanding of Vitals Patient Exchange offerings, competitive advantages, resources, and processes.
  • Responsible for the management of campaigns, trafficking, and analyzing campaign performance; uses judgment to optimize performance with the understanding of digital media practices and procedures specifically within pharmaceutical and other health-related advertising industries.
  • Collects data and uses analytical applications to recognize user patterns and trends to help formulate effective campaign optimizations and exceed client performance expectations while maintaining strong relationships.
  • Interaction and coordination with internal Sales Directors and external clients to ensure flawless advertising campaign executions.
  • Creates performance reports/metrics to Sales Directors and directly to the client.
  • Identify opportunities to implement solutions that increase the effectiveness and efficiencies of the Ad Ops department, including the development of tools, process and reports related to job responsibilities.
  • Collects the campaign data on impressions, online appointments, unique visitors, clicks, in order to accurately invoice the client on a monthly basis.
  • Ongoing quality assurance support; troubleshoot rich media creative, and communicate any issues with the appropriate internal and external parties.
  • Monitors campaigns throughout their lifecycle to identify any discrepancies using DFP and other 3rd party tools.
  • Coordinate all pre-launch executions, including custom creative build-outs, preparation of research studies, set-up for ad/audience verification requests, etc.
  • Serve as point person for all post-sale campaign requests and communication with client, including creative changes, performance reports, ad viewability tracking, and optimization recommendations
  • Act as main point of contact for sales directors requesting information while out in the field

Qualifications:.

  • 1 to 3 years Digital Media experience required.
  • Prior experience interpreting general business periodicals, professional journals, technical procedures, and pharmaceutical, healthcare or government regulations.
  • Excellent written communication skills; able to write reports, business correspondence, and procedure manuals.
  • Excellent oral skills; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Excellent analytical skills; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Knowledge of word processing software, spreadsheet software, internet software, Microsoft Office Suite, DFP, DART, JIRA software, Adbook software, and contact management systems. Excellent Excel skills required (Pivot table, V lookups)
  • Excellent time management and multi-tasking skills required
  • Attention to detail required and able to prioritize.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and 2 years related experience and/or training; or equivalent combination of education and experience

To apply, please send cover letter and resume to: career@vitals.com

Finance

Financial Analyst - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate product professionals to execute on this mission.

 

We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms, and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to America’s health plans, an Enterprise market that we see as the best opportunity to effect the greatest amount of change in healthcare.

 

We are the leading – and most comprehensive – online physician information and ratings resource, providing cost, quality and access information that helps consumers make effective decisions when they choose a doctor or a medical facility.  Named one of the fastest-growing companies in America by Inc. Magazine,  we’re making our mark at the intersection of healthcare and technology. As part of the Vitals team, you’ll contribute your energy and talent to helping make health care decision-making more transparent during the largest healthcare reform of our time.

Best of all, you’ll work with and learn from colleagues who are at the top of their game in an environment that truly supports the work-life balance:

  • Jeans and flip-flops at work? No problem!
  • Yoga session, racquetball or treadmill runs at lunch? Why not – your gym membership’s on us!
  • Relax with us at company-sponsored events!
  • Need a break during the day? Take the Segway for a ride or try your hand in our arcade!
  • Comprehensive health benefits and 401K – Of course!
  • Our list of perks is lengthy, but our list of accomplishments is lengthier. Join us as we add to both.

Vitals seeks a Financial Analyst who will support the business initiatives by providing financial insight, analysis and perspective.

Responsibilities include:

  • Prepare monthly and rolling 12 months projections
  • Prepare the annual budget
  • Assist with implementation of a budgeting software
  • Analyze departmental expenses and provide monthly reports to department VPs
  • Provide analytical explanation of actual to budget variances
  • Provide timely explanations of variances between actual results and forecasts/budgets; direct manager’s attention to opportunities for corrective action
  • Prepare financial analysis for M&A opportunities
  • Determine cost of operations by establishing standard costs by business line and allocation of overhead expenses
  • Conduct cost-benefit analyses
  • Create forecasts of future business conditions using multiple scenarios
  • Create PowerPoint presentations summarizing the results of analyses and present the results to senior management
  • Assist with ad hoc projects related to making business decisions

Experience:

  • 3-7 years of financial planning and analysis experience
  • Advanced Excel skills, including financial model building
  • Intermediate to Advanced Power Point skills
  • Bachelor’s Degree in Accounting, Finance, or Economics
  • Experience with Adaptive Insights is strongly preferred
  • Experience with Netsuite is a plus
  • Must have strong attention to detail, great communication skills, and ability to multitask

 

 

 

To apply send cover letter and resume to: careers@vitals.com

 

Engineering

Senior Client Support Specialist, Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are looking to add a Senior Client Support Specialist to our team to help us execute our mission.

 

The Senior Client Support Specialist must be web-savvy and have strong client service skills. The ideal candidate is a fast learner and a self-starter who can work well under pressure and balance competing priorities.

This is a critical role that interacts directly with our clients and supports our Software as a service (SaaS).

 

This is 24/7/365 support role which provides on-call support to resolve emergency incidents on a rotational basis.

 

The Senior Client Support Specialist is the first point of contact for client technical issues. The SCSS owns the lifecycle of the incident from ticket creation, through resolution and root cause analyses. Ownership includes determining the nature of the problem, application of technical expertise, product knowledge, and problem solving skills, as well as escalating problems to the appropriate technical resources, communicating with client (when required) and documentation of the all actions taken.  Responsibilities include:

 

  • Consult with clients as a technical expert to diagnose and solve technical product problems
  • Flexible to be available 24/7/365
  • Ability to manage incident tickets and provide timely status
  • Follow up with internal resources to resolve reported incidents
  • Provide monthly reports to clients on their Service Level Agreement (SLA)
  • Research and respond to client inquiries in a timely, thorough, and accurate manner.
  • Escalate issues as appropriate.

Requirements:

  • 2-3 years’ experience in a Client Support role related to SAAS model software
  • 1-2 years’ experience working directly with clients
  • College degree in Computer Science or Business
  • Experience working with Jira
  • Excellent telephone, listening and communication skills
  • Strong follow-up and follow through with a sense of urgency and responsibility prioritization
  • Willingness to work collaboratively within a team and independently with minimal supervision
  • QA experience preferred
  • Experience on writing SQL queries
  • Programming skills, preferably in PHP and Ruby Agile scrum experience
  • SDLC experience

 

 

To apply send cover letter and resume to: careers@vitals.com

Database Engineer, Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We are looking for a Database Engineer to join the Consumer Data team, who will focus on the software and processes managing the data powering the Vitals consumer ecosystem.  The ideal candidate will have significant development experience with ETL, database architecture, design & development and a solid understanding of data processing using Python and/or other similar ETL tools. This role will work closely with development and product management teams, to enhance the performance and functionality of existing assets as well as participate in the design, development and delivery of new data-centric solutions.

Responsibilities:

  • Will be required to write “clean”, well designed code
  • Produce detailed specifications
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
  • Contribute in all phases of the development lifecycle
  • Follow industry best practices
  • Develop and deploy new features using Agile and similar methodologies
  • Support production processing by troubleshooting and resolving issues that arise around data processing, performance and set-up.
  • Develop and maintain the software responsible for the manipulation of data including parsing, matching loading and publishing. streamline, introduce efficiencies, eliminate errors and increase accuracy.
  • Design, develop and maintain efficient and robust ETL workflows which produce data extracts and process feeds between various internal and third party partners.

Requirements: 

  • 2+ years of software development experience in the healthcare domain, working with various ETL tools processing data from various sources.
  • 2+ years of experience in database design and development, specifically with Postgres
  • Experience should also include a strong history of development and data analysis.
  • Must have knowledge of Microsoft Office Suite, Sublime (Text Editor) software, Google software, JIRA software, PostgreSQL database, pgAdmin database, Bash software.
  • Prior software development experience using ETL for data management (Talend preferred)
  • Hands on experience with data integration and good understanding of data warehousing and data mart concepts.
  • Solid hands on experience in SQL
  • Demonstrable knowledge of technologies such as HTML, CSS, Javascript, PHP or Python etc
  • Good knowledge of version control tools and web services use and development
  • Experience with using common third-party APIs (such as Google WS)
  • Passion for best design and coding practices and a desire to develop new bold ideas
  • Strong organizational and communication skills including both written and verbal communication.
  • Experience in Agile SDLC is a plus.
  • Process oriented, detailed person with solid organizational skills
  • Creative troubleshooter with strong problem-solving skills
  • BS/MS degree in Computer Science, Engineering or a related subject or equivalent experience.

To apply, please send cover letter and resume to careers@vitals.com

Junior Data Business Analyst, Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We’re looking for a Data Business Analyst who will serve as the subject matter expert across data for healthcare providers and facilities.  This individual will research identified markets, stay current and report on industry trends, report statistics around internal and external data, demonstrate expert knowledge, and identify potential sources for data

 

The ideal candidate will have a background in healthcare data, be willing to learn and expand knowledge in the market, and most importantly be passionate about data.

 

Responsibilities:

  • Define business rules for incoming data as relates to data capture, maintenance, and reporting.
  • Drive business requirements related to data management.
  • Develop ideas for, propose and lead research initiatives related to healthcare providers.
  • Organize and maintain research documentation, trend analysis, and other supporting reference materials.
  • Present research outcome reports and statistical findings, including methodology and design.
  • Act as liaison across the organization as relates to specific data topics. This would include Product, Engineering, and Data.
  • Provide business guidance and leadership in data processes and lifecycle management.
  • Define targets for acquisition; supports definition of schedule, required resources and budget requirements.
  • Participate in team meetings as an expert in data topic and interact across business, as needed.
  • Interface with third parties as relates to data licensing, data exchange or other data related programs.

 

Qualifications:

  • Knowledge of healthcare industry helpful
  • Passion for data research and analysis
  • Experience documenting business requirements
  • Strong communication skills, oral and written
  • Detail oriented with excellent problem solving skills
  • Demonstrated leadership skills
  • Strong organizational skills with attention to detail and accuracy
  • Solid teamwork and interpersonal skills
  • Ability to work independently with initiative to ask questions
  • Minimum of 3 years of experience in Data Management & Business Analysis
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience

 

To apply, please send cover letter and resume to careers@vitals.com

PMO

Program Manager Analyst-Lyndhurst,NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.  We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options.

We are the leading – and most comprehensive – online physician information and ratings resource. Ranked by Inc. 500 as one of the fastest growing companies in America for the past two years running, we’re making our mark at the intersection of healthcare and technology. As part of the team, you’ll contribute your talents to what is steadily becoming an invaluable patient empowerment tool during the largest healthcare reform of our time.

We seek a Program Manager Analyst that Develops and supports the processes, methodologies and tools needed to enhance the organization’s program and management functions. Performs analysis, develops prototypes and iterates revisions and reviews to achieve an appropriate solution. Identifies gaps, analyzes problems and provides input to implementation of process, methodology and tools improvement. May be given opportunities to work directly with external clients. Ensures that goals and objectives of deliverables are accomplished on time and to stakeholder satisfaction. The skill set includes project management planning, dashboard status reporting, cross-department meeting facilitation, collaboration and solution development.

Responsibilities:

  • Knows and provides process, workflow, methodology and tool support in the fundamental concepts, practices and procedures of program/project management as applied to the implementation and management of commercial cloud computing solutions.
  • Possess basic familiarity with the health plan industry.
  • Demonstrates proficiency of a variety of project management tools.
  • Develops KPIs, metrics and performance reports to assist management and implementation project and client service managers.
  • Prepares and distributes internal and external status reports.
  • Uses strong communication skills to participate in supporting internal and external clients in a dynamic, cross-functional environment in their use of program management processes and methodologies in various projects.
  • Utilizes analytical skills to assist in continually improving program management practices, methodologies and tools.
  • Learns about Vitals health plan solutions and services offered and assist with implementations and upgrades on an as-needed basis.
  • Engages in formal program management process, methodology and tool training.
  • Serves as a point of contact, monitor and provide process support of implementation and client service governance.
  • Leads review and lessons-learned sessions to gain feedback to improve work products.
  • Administers department Confluence spaces, JIRA components and Kanban boards as assigned.

Qualifications:

Minimum 3 – 5 year’s project management experience and or related experience and/or training; or equivalent combination of education and experience.

  • Minimum 4 year’s experience in managing small to medium size technology projects and cross-functional initiatives preferred.
  • Must have Project management tools and formal training
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Strong interpersonal and communication skills.
  • Proven problem solving and change management skills.
  • Motivated and flexible, able to work independently and prioritize work, operating under tight deadlines.
  • Ability to communicate and collaborate effectively and regularly with senior staff of the organization
  • Experience managing relationships with customers, vendors and third party outsourcers, preferred.
  • Must have knowledge of Microsoft Office Suite, Visio, Google, and Microsoft Project.
  • Bachelor Degree in a technical discipline from a four-year college or university,

To apply, please send cover letter and resume to: careers@vitals.com

CRM Developer- Lyndhurst, NJ

Vitals is looking for a CRM Developer who will maintain the configuration, and support of the organization’s customer relationship management application, Salesforce (Service & Sales Clouds).

 

This role will be responsible for all types of standard Salesforce Development and customization (Classic & Lightning User Interfaces). Primary responsibilities include all coding, unit testing, building standard/custom and modifying existing objects. Our CRM Developer will also apply proven communication and problem-solving skills to guide and assist the user groups on issues related to the design, development, and deployment of updates to Salesforce.

 

Responsibilities

 

  • Provide day-to-day support & development (including  configuration, complex formulas and system maintenance) while working  to establish and implement best practices with regards to release management, system maintenance, configuration, development, testing and data integrity
  • Triage requests for business prioritization and configure Salesforce for business process implementation
  • Design, develop and maintain complex workflows rules, validation rules and custom workflow, etc.
  • Responsible for deployment using complex enterprise Force.com release management and knowledge of Force.com Metadata API
  • Continuous audit and resolution of all application and data integrity issues
  • Drive general approach and execution of data cleansing efforts, in collaboration with users and developers.
  • Must be able to fulfill ad hoc reporting requests or analysis on timely basis for business users and/or management by querying data base directly, using query tools, and/or validating SQL query results provided by development team.
  • Continuous collaboration on functional and technical designs with various stakeholders

 

Qualifications

  • Minimum 5 years of experience functioning as a Salesforce developer for an Enterprise edition or higher
  • Salesforce Certifications preferred (Force.com Developer, Force.com Advanced Developer)
  • Detailed knowledge of Salesforce architecture (Classic & Lightning User Interface)
  • Experience writing SOQL and SOSL queries
  • Deep understanding of API, APEX Classes, Triggers, Workflows, Validations, and Visualforce pages including HTML, Java Script, ExtJS and JQuery
  • In depth knowledge of REST/SOAP APIs and experience building integrations with Salesforce
  • Experience with integrating Salesforce with other platforms and services
  • Detailed knowledge of Security, Sharing, Profiles and Roles
  • Overall team player
  • Preferred background in healthcare including operations, sales and marketing
  • Very strong understanding of contemporary methodologies for healthcare, aggregation, and analysis

To apply send resume to: careers@vitals.com

Data

Data Systems Operator, Bedford NH

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.
Vitals’ analytics team is seeking a Data Systems Operator.  Reporting to the Director of Data Management you will be responsible for the day-to-day running and monitoring of ETL jobs and other data processes.

Responsibilities include:

  • Writes and maintains standard operating procedures (SOPs) for data center operations.
  • Monitors incoming data streams and ensures all relevant ETL jobs are executed within documented SLAs.
  • Provides first tier triage on ETL processes and then manages the escalation of any issues in a timely fashion.
  • Schedules, executes and monitors database maintenance jobs (backups, index optimize, archive) with the oversight of a database administrator.
  • Prepares metrics to evaluate systems performance and SLA achievement.

Qualifications:

  • 2-4 years of experience IT work experience in computer operations with exposure to Microsoft SQL Server
  • High school or college diploma or general education degree (GED) or equivalent combination of education and experience
  • Experience in Microsoft Office Suite
  • Basic SQL skills
  • Basic Microsoft SQL Server Integration Services (SSIS) skills
  • Basic Microsoft SQL Server Database Administrator skills
  • Experience documenting technical processes

 

To apply, please send cover letter and resume to careers@vitals.com

People Team

Talent Development Partner - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert. There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

Vitals is looking for a Talent Development Partner to join the Talent Management/People Team, who will support organizational wide learning and organizational/individual development initiatives. In partnership with the TM Director, perform a variety of tasks, from needs assessments to data and trend tracking, in areas targeted for development. This position is in direct contact with our internal customers on a frequent basis.

Responsibilities:

• The Talent Development Partner must be able to develop strong working relationships, manage project cycles with frequent reporting, and effectively communicate to achieve TM and organizational goals.
• Will be required to deliver classroom training in a manner which utilizes adult learning principles and training methods.
• Demonstrable proficiency in data tracking and reporting (analytics), MS Office/Windows applications, survey administration, Intranet updating, analytical decision-making, information gathering, presentation, project management, group facilitation, problem-solving, and demonstrable training skills.
• Leverage knowledge of the organization and multiple channels to maximize employee engagement, people development and brand management. Using knowledge of organizational development, customize curriculum and develop training materials to ensure that organizational and stakeholder needs are met. Research current trends in learning and incorporate in material development.

Requirements:
• B.A. degree required (Human Resources or Business related major preferred)
• Minimum of 4 years of progressive HR or learning and development/TM experience
• Obtain and maintain certifications as required to deliver programs (TBD)
• Demonstrate strong knowledge of learning and development principles and theory, performance management, leadership development, organizational development, and trends in these disciplines
• Experience in delivering employee and management learning programs on multiple platforms
• Fluency in written and spoken English
• Analytical skills necessary for tracking, assessing and managing progress checks
• Demonstrable presentation, communication and interpersonal skills
• Technical skills – ability to quickly come up to speed on all learning platforms and system administration, problem solve and trouble shoot
• Ability to engage and influence across the organization
• Ability to work with a degree of independence to plan, organize and implement multiple projects within timeframe and budget constraints
• Some travel may be necessary to other Vitals locations
• Flexibility as well as effective planning and organizational skills are required.
• Effective communication skills are essential: personal, verbal, written, and electronic. Ability to function in a collaborative, fast-paced, customer-driven results oriented environment
To apply, please send cover letter and resume to careers@vitals.com

Product

Implementation Product Manager - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We’re looking for an Implementation – Product Manager whose main responsibility will be to provide our clients a high degree of service and guidance during pre-launch and/or during the upgrade process. The individual in this position must be able to work independently and effectively to manage highly complex health plan clients and ensure satisfaction.  In this role, you will be responsible for overseeing the management of the day to day client representation during implementation and post live launch through owning, building, and maintaining client requests, expectations, and timelines. The scope of the position is operationally focused. The skill set includes problem solving/negotiation, status reporting, leadership, collaboration, expectation setting and project planning.

 

  • Acts as a liaison, trusted advisor and point of contact between the client and various internal departments to enhance the implementation experience
  • Sets and manages client expectations as it relates to release methodology and processes
  • Collaborates with Engineering, Configuration, Quality Assurance and other cross-functional teams to deliver product enhancements, and fixes to the client during the implementation and upgrade process
  • Communicates regularly with clients to report project plan status and milestones
  • Communicates effectively with team by sharing updates, process changes, successes, etc.
  • Demonstrates Vitals Choice product knowledge by demonstrating features and functionality to clients as appropriate during the project engagement
  • Responsible for turning business cases into well-written engineering requests/stories
  • Develops and updates Microsoft Project plans
  • Leads presentations on an as needed basis
  • Responsible for staying current on the VitalsChoice suite of products
  • Will deliver projects on-time, on budget, with quality while continually working with the IM Team to improve the Implementation and Release Upgrade processes and standards.
  • Available for traveling 15% of the time to client sites for meetings.

 

Required Knowledge, Skills and Experience

 

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university
  • Project Management Professional certification
  • 4 to 6 years experience implementing SaaS based products.
  • Experience working with health plan accounts required.
  • Microsoft Office Suite, Microsoft Visio, Saleforce, Google, JIRA, and Microsoft Project.
  • Ability to work in a fast-paced environment
  • Excellent time management skills required
  • Excellent communication skills. Must have strong written and public speaking skills.
  • Ability to be a self-starter
  • Experience developing rapport and credibility with customers with professionalism.

 

 

To apply, please send cover letter and resume to careers@vitals.com

Client Services Manager - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert. There are no better companies better positioned to do this than Vitals and we’re looking for a good, passionate Client Service Manager to execute on this mission.

 

As a Client Service Manager you will provide a client a high degree of service and guidance to assigned clients post-launch. The individual in this position must be able to work independently and effectively to manage highly complex health plan clients and ensure satisfaction.  In this role you will be responsible for overseeing the management of client release upgrades from initiation, planning and execution, ensuring the completion of project deliverables. The scope of the position is operationally focused and tactical in nature. The skill set includes problem solving/negotiation, status reporting, collaboration and project planning.

 

Responsibilities include:

  • Maintains a pool of reference-able clients
  • Provides workflow management for Client Service projects by prioritizing work and coordinating with a Health Plans Project Manager on the technical integration
  • Communicates regularly with clients to develop an upgrade strategy and report milestones
  • Manages client requests for data and configuration changes, provides estimates and ensures Finance has sufficient information to invoice
  • Set and manage client expectations as it relates to release methodology and processes
  • Participates on or leads client service and cross-functional teams
  • Provides input to the assigned Account Manager on the Client Business Review meeting
  • Communicates effectively with team by sharing updates, process changes, successes, etc.
  • Serves as the point of contact for project escalations both internally and externally – works with senior leadership to ensure follow through on high priority client initiatives and deliverables
  • Act as a liaison, trusted advisor and single point of contact between the client and various internal departments to enhance the client service experience
  • Communicates any potential new business opportunities to Account Management
  • Client advocate to Product Development
  • Ensure that department policies, processes and projects are aligned with business objectives
  • May provide leadership to a specific Client Service team
  • Participate in the implementation of client feedback processes and communication to drive client adoption of new features
  • Develop and implement a repeatable process for efficiently upgrading clients to the latest software release

 

Experience:

  • Minimum 7 years client service and/or related business experience
  • Minimum 5 years project management experience required
  • Excellent communication and interpersonal skills
  • Strong presentation and public speaking skills
  • Ability to form lasting client relationships in a quick time period
  • Ability to manage difficult client situations and respond promptly to client needs.
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
  • Proficient in Microsoft Office Suite

 

To apply send cover letter and resume to: careers@vitals.com

Director of UX - New York, NY

Vitals is looking for a motivated, highly experienced User Experience Designer that understands all facets involved in bringing great user experiences to life.  The candidate will both lead in building and managing our User Experience function for our Enterprise Product portfolio while also using their experiences to provide meaningful individual contributions into the team’s work.

Come join our team and help us to help people shop for their care like an expert.  We are changing the way people shop for care and have the experiential DNA to lead in this transformation.

As a leader within the product team, you will be integral to the discovery, idea-generation, design, testing, and development process. You have strong experiences working closely with and embedding into product development teams practicing an agile approach to incrementing solutions.  You understand the challenges of layering U/X into the scrum process and have experience collaborating within the scrum team(s) and their ceremonies to deliver high quality UX. You will be leading the function to create innovative, user centered experiences, conducting and analyzing user research, developing flows, and conceptualizing designs. Your experiences in both individual and management contributions will be leveraged to help establish a user experience orientation to how we define and deliver our solutions to the market.

This role is a U/X leadership role within our Enterprise Business Segment that will be asked to mature and evolve our overall approach while also contributing individually.  This is a coach-player role that will be managing a small, high impact team along with working cross-functionally with Product and Engineering to drive successful outcomes.

 

Responsibilities:

  • Lead in defining our user research approach as well as execute: Build out our approach to testing and ensure a data driven validation process.  Develop and execute tests, and analyze results for frequent user tests. Also use surveys, site analytics, competitive analyses and best practice research.
  • Build models: Come up with cohesive theories based on research and illustrate them using data, diagrams, flowcharts, personas, and more.
  • Contribute to ideas: Collaborate with the product team and other stakeholders to recommend the best user-centered experiences that accommodate constraints.
  • Create experiences: Plan, wireframe, and prototype new features and improvements to the existing product.
  • Follow through with design: Where needed, create whatever images and supporting materials are necessary to communicate ideas with the development team and to gain stakeholder buy-in. Uphold Vitals’ design standards and signature fonts, colors, styles and motifs.
  • Assist with execution: Assist the development and product teams with help and solutions, when needed, during Agile sprints of execution.
  • Champion UX: Advocate for the user and for user-centered processes in all things, both to internal stakeholders and external clients.

Requirements:

  • Bachelor’s degree in Human Computer Interaction, User Experience Design, Interaction Design, Information Architecture, User Interface Design, Human Factors, Graphic Design, or related field, or equivalent combination of education and experience.
  • Minimum of 7 years of interaction design experience including HTML-based desktop, mobile or equivalent interactive experiences.
  • Demonstrated experience directly managing others as part of a team.
  • In depth knowledge of User Interface design principles, Human Factors, User-Centric Design Processes, Interaction Design guidelines, usability testing methodologies.
  • Expert ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment.
  • Strong interpersonal communication skills with demonstrated experience planning and facilitating user research among individuals and groups to derive problem statements, personas, process flows and user stories.
  • Experience facilitating and managing an iterative design process.
  • Proven ability to master new subject matter quickly, analyzes complex problems and synthesizes diverse data points into a cohesive approach/direction.
  • Mastery of requisite software to produce both low fidelity wireframes and high fidelity visual prototypes.
  • A portfolio showing impactful design of user experiences.

To apply, please send cover letter and resume to careers@vitals.com

Senior Product Manager- New York, NY

Vitals is on a mission to empower consumers to shop for healthcare like experts. We bring together cost and quality transparency tools, patient ratings and reviews, and cash incentives to help consumers select high quality, lower cost health care solutions for themselves and their family members.

The Senior Product Manager — Mobile is passionate about building mobile experiences that users rely on and love. Reporting to the Director of Product – Engagement, you will be responsible for defining our mobile strategy and leading a dynamic, cross-functional team in executing against clear and responsive KPIs.

You have strong experiences working closely with key business and client stakeholders and can easily insert yourself into the development process to deliver a high-quality product that responds to market needs. You will be conducting and analyzing user and customer research, ideating, working with systems architecture to inform technical flows, and working with a scrum team to build out your product.

Responsibilities:

As a Product Manager at Vitals, you will be responsible for delivering against the full spectrum of product management responsibilities, from concept to development to launch.   We are Agile-Scrum-Kanban in our development approach and Pragmatic Marketing in our product approach.  You’ll be expected to:

  • Derive Insight: Use your natural curiosity and strong analytical skills to derive insight from the market, working cross-functionally to gather and hone requirements, vetting them with internal and client SMEs (UX, Data, Solution Architecture, Engineering leads) and applying insights gleaned from analytics and user testing.
  • Synthesize Findings: Effectively communicate what you learn to stakeholders, using flowcharts, personas, epics & user stories, presentations, or finger puppets. Work with your brilliant colleagues to identify problems, validate assumptions, and find meaningful solutions.
  • Manage Full Lifecycle: You understand that delivering meaningful innovations requires a thoughtful launch plan that ensures the organization is ready to scale delivery to the market. At the same time, you’re able to find ways to ship, learn, and iterate quickly. You’ll follow your product
  • Evangelize Product: Your verbal, written and presentation skills are excellent and you know how to use them to build consensus among stakeholders and evangelize your product ideas within and outside the company. You’re a natural at representing a product vision based on sound analytics, user testing data, deep understanding of business problems, and deep knowledge/research of the latest trends in mobile app development.

Qualifications:

  • 5-7 years in software product management with a demonstrated set of experiences along the product management continuum.
  • Demonstrated experience developing and executing against a mobile product strategy
  • Deep understanding of iOS and Android ecosystems in order to maximize each channel
  • Excellent analytical skills, with ability to research, quickly understand, and synthesize complex problems and then articulate them into simple and clearly understood requirements/documentation.
  • Facility with business intelligence/analytics (e.g. Google Analytics).
  • Experience with Agile-Scrum development methodologies
  • Experience with health care industry a plus, but not required.

 

To apply, please send cover letter and resume to careers@vitals.com

 

 

VP, Implementation & Client Services Lydhurst, NJ

 Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are currently seeking a VP for our Implementation & Client Services teams.

This role will be responsible for proactively driving the development of product implementation & client service roadmaps that align with the strategic direction of the company and delivering best-in-class solutions for our clients. The ideal candidate will ensure client implementations and ongoing client services are managed with 100% quality & client satisfaction.

 

  • Responsible for building and managing a team of highly skilled Implementation Managers and Client Service personnel
  • Manage the assignment of staff members to meet customer implementation and service needs
  • Ensure that the staff effectively and professionally conducts all implementation and service activity
  • Ensure that deadlines established for various assignments within the department are met. Adjust staff assignments as necessary
  • Drive efficiencies through implementation efforts to help in scaling the business
  • Establish standards, guidelines, process flows and best practices for all assigned areas of responsibility and establish appropriate performance metrics/dashboard for the team
  • Develop subject matter expertise and project management best practices and incorporate into team’s daily operations
  • Work closely with Product, Data & Engineering to identify, prioritize and develop solutions and/or system enhancements that streamline and reduce implementation time
  • Actively seek to develop each member of the team with training, assignments, coaching and other appropriate actions. Keep in mind their need for challenging assignments and professional growth
  • Ensure and provide excellent service to clients during post implementation
  • Meet with client executives in-person to address implementation and service issues as appropriate
  • Other related duties as required

Requirements:

  • 10 + years in professional services required and working with health plans a plus. 2 + years in a leadership position.
  • BA/BS required & a Masters preferred.
  • Must have keen ability to collaborate effectively with all cross-functional entities.
  • The ideal candidate will have a background in successfully scaling projects in a fast paced organization.
  • Occasional travel to client and prospect locations.
  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, Microsoft Project, SaaS, Jira, New Relic, Github, Confluence and Agile Methodologies.

 

To apply send cover letter and resume to: careers@vitals.com