Apply today!

Think working on health care sounds boring? Not here.

Vitals is a company with a shared vision and mission to change the way consumers shop for health care. Each day we strive to simplify the complex choices people face as they make health care decisions through technology and great design.

Come join our team.

Ad Ops

Advertising Operations Specialist - Lyndhurst, NJ

Vitals is looking for an Advertising Operations & Client Service Specialist.  Reporting to the Director of Advertising Operations she/he will manage the digital campaign delivery process and support the online advertising for the healthcare industry.

Responsibilities include the following:

  • Acquire a thorough understanding of Vitals Patient Exchange offerings, competitive advantages, resources, and processes.
  • Responsible for the management of campaigns, trafficking, and analyzing campaign performance; uses judgment to optimize performance with the understanding of digital media practices and procedures specifically within pharmaceutical and other health-related advertising industries.
  • Collects data and uses analytical applications to recognize user patterns and trends to help formulate effective campaign optimizations and exceed client performance expectations while maintaining strong relationships.
  • Interaction and coordination with internal Sales Directors and external clients to ensure flawless advertising campaign executions.
  • Creates performance reports/metrics to Sales Directors and directly to the client.
  • Identify opportunities to implement solutions that increase the effectiveness and efficiencies of the Ad Ops department, including the development of tools, process and reports related to job responsibilities.
  • Collects the campaign data on impressions, online appointments, unique visitors, clicks, in order to accurately invoice the client on a monthly basis.
  • Ongoing quality assurance support; troubleshoot rich media creative, and communicate any issues with the appropriate internal and external parties.
  • Monitors campaigns throughout their lifecycle to identify any discrepancies using DFP and other 3rd party tools.
  • Coordinate all pre-launch executions, including custom creative build-outs, preparation of research studies, set-up for ad/audience verification requests, etc.
  • Serve as point person for all post-sale campaign requests and communication with client, including creative changes, performance reports, ad viewability tracking, and optimization recommendations
  • Act as main point of contact for sales directors requesting information while out in the field

Qualifications:

  • 1 to 3 years Digital Media experience required.
  • Prior experience interpreting general business periodicals, professional journals, technical procedures, and pharmaceutical, healthcare or government regulations.
  • Excellent written communication skills; able to write reports, business correspondence, and procedure manuals.
  • Excellent oral skills; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Excellent analytical skills; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Knowledge of word processing software, spreadsheet software, internet software, Microsoft Office Suite, DFP, DART, JIRA software, Adbook software, and contact management systems. Excellent Excel skills required (Pivot table, V lookups)
  • Excellent time management and multi-tasking skills required
  • Attention to detail required and able to prioritize.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and 2 years related experience and/or training; or equivalent combination of education and experience

To apply, please send cover letter and resume to:  careers@vitals.com

Consumer Data

Database Engineer (Python) - Lyndhurst, NJ

We are looking for a Database Engineer (Python) to join the Consumer Data team, who will focus on the software and processes managing the data powering the Vitals consumer ecosystem. The ideal candidate will have significant development experience with ETL, database architecture, design & development and a solid understanding of data processing using Talend/and or other similar ETL tools. This role will work closely with development and product management teams, to enhance the performance and functionality of existing assets as well as participate in the design, development and delivery of new data-centric solutions.

Responsibilities:

  • Will be required to write “clean”, well designed code
  • Produce detailed specifications
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
  • Contribute in all phases of the development lifecycle
  • Follow industry best practices
  • Develop and deploy new features using Agile and similar methodologies
  • Support production processing by troubleshooting and resolving issues that arise around data processing, performance and set-up.
  • Develop and maintain the software responsible for the manipulation of data including parsing, matching loading and publishing. streamline, introduce efficiencies, eliminate errors and increase accuracy.
  • Design, develop and maintain efficient and robust ETL workflows which produce data extracts and process feeds between various internal and third party partners.

Requirements:

  • 2+ years of software development experience in the healthcare domain, working with various ETL tools processing data from various sources.
  • 2+ years of experience in database design and development, specifically with Postgres
  • Experience should also include a strong history of development and data analysis.
  • Must have knowledge of Microsoft Office Suite, Sublime (Text Editor) software, Google software, JIRA software, PostgreSQL database, pgAdmin database, Bash software.
  • Prior software development experience using ETL for data management – Python required
  • Hands on experience with data integration and good understanding of data warehousing and data mart concepts.
  • Solid hands on experience in SQL
  • Demonstrable knowledge of technologies such as HTML, CSS, Javascript, PHP and Python
  • Good knowledge of version control tools and web services use and development
  • Experience with using common third-party APIs (such as Google WS)
  • Passion for best design and coding practices and a desire to develop new bold ideas
  • Strong organizational and communication skills including both written and verbal communication.
  • Experience in Agile SDLC is a plus.
  • Process oriented, detailed person with solid organizational skills
  • Creative troubleshooter with strong problem-solving skills
  • BS/MS degree in Computer Science, Engineering or a related subject or equivalent experience.

To apply, please send cover letter and resume to careers@vitals.com

We are looking to add a talented and passionate Lead Web Developer / Designer to the Consumer team, who will help us design and develop the Vitals.com consumer web site. The ideal candidate will have exceptional experience in interaction design, modern web development, advertising technology, and high-scale, high-volume web sites.  They will be able to work independently and with expertise in creating standards, best practices, design patterns, and software deliverables that deliver real-time value on a daily basis.

Objectives:

  • Create and maintain standards for front end web design and development including design patterns, best practices for testing, page architecture, to ensure a scalable, extensible, and high-performing web site
  • Participate in and drive design and testing of new features and optimizations of existing features to drive user acquisition and engagement
  • Contribute to business development and sales activities by assisting in the prototyping and design of new products and features to be used in proposals and marketing
  • Drives quality in web development with a focus on test automation and using the latest technologies to accelerate error-free development and delivery

Requirements:

  • 10+ year’s of relevant experience required (start-ups a plus)
  • Experience leading the production of high scale web sites / applications and associated roadmaps
  • Expertise in web technologies, including HTML5, modern JavaScript frameworks, CSS development and modern user experience frameworks (Materialize, Bootstrap, etc.)
  • Extensive experience with Agile Product Management and Development required
  • Experience with healthcare providers, services, plans, pharma HIPAA and PHI a strong plus
  • Extensive experience building, maintaining, and optimizing publishing web sites – specifically with advertising using Google Publisher Tools (GPT) and web analytics platforms (Google Analytics, Mixpanel, Google Tag Manager)
  • Experience with continuous, rapid software delivery teams managing automated deployments with capabilities to assess impact of new code deliveries
  • Experience leading collaborative cross functional teams in an environment that encourages openly sharing and challenging of ideas
  • Sound project management and communication skills with a track record of successful product launches through planning, alignment of resources and execution.
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Process orientated and ability to develop repeatable or improve existing processes in and out of product development
  • Energy and enthusiasm; must find the work “fun” and enjoy being accountable and willing to hold others accountable

To apply, please send cover letter and resume to careers@vitals.com

Lead Web Developer / Designer - Westborough, MA

We are looking to add a talented and passionate Lead Web Developer / Designer to the Consumer team, who will help us design and develop the Vitals.com consumer web site. The ideal candidate will have exceptional experience in interaction design, modern web development, advertising technology, and high-scale, high-volume web sites.  They will be able to work independently and with expertise in creating standards, best practices, design patterns, and software deliverables that deliver real-time value on a daily basis.

Objectives:

  • Create and maintain standards for front end web design and development including design patterns, best practices for testing, page architecture, to ensure a scalable, extensible, and high-performing web site
  • Participate in and drive design and testing of new features and optimizations of existing features to drive user acquisition and engagement
  • Contribute to business development and sales activities by assisting in the prototyping and design of new products and features to be used in proposals and marketing
  • Drives quality in web development with a focus on test automation and using the latest technologies to accelerate error-free development and delivery

Requirements:

  • 10+ year’s of relevant experience required (start-ups a plus)
  • Experience leading the production of high scale web sites / applications and associated roadmaps
  • Expertise in web technologies, including HTML5, modern JavaScript frameworks, CSS development and modern user experience frameworks (Materialize, Bootstrap, etc.)
  • Extensive experience with Agile Product Management and Development required
  • Experience with healthcare providers, services, plans, pharma HIPAA and PHI a strong plus
  • Extensive experience building, maintaining, and optimizing publishing web sites – specifically with advertising using Google Publisher Tools (GPT) and web analytics platforms (Google Analytics, Mixpanel, Google Tag Manager)
  • Experience with continuous, rapid software delivery teams managing automated deployments with capabilities to assess impact of new code deliveries
  • Experience leading collaborative cross functional teams in an environment that encourages openly sharing and challenging of ideas
  • Sound project management and communication skills with a track record of successful product launches through planning, alignment of resources and execution.
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Process orientated and ability to develop repeatable or improve existing processes in and out of product development
  • Energy and enthusiasm; must find the work “fun” and enjoy being accountable and willing to hold others accountable

To apply, please send cover letter and resume to careers@vitals.com

We are looking to add a talented and passionate Lead Web Developer / Designer to the Consumer team, who will help us design and develop the Vitals.com consumer web site. The ideal candidate will have exceptional experience in interaction design, modern web development, advertising technology, and high-scale, high-volume web sites.  They will be able to work independently and with expertise in creating standards, best practices, design patterns, and software deliverables that deliver real-time value on a daily basis.

Objectives:

  • Create and maintain standards for front end web design and development including design patterns, best practices for testing, page architecture, to ensure a scalable, extensible, and high-performing web site
  • Participate in and drive design and testing of new features and optimizations of existing features to drive user acquisition and engagement
  • Contribute to business development and sales activities by assisting in the prototyping and design of new products and features to be used in proposals and marketing
  • Drives quality in web development with a focus on test automation and using the latest technologies to accelerate error-free development and delivery

Requirements:

  • 10+ year’s of relevant experience required (start-ups a plus)
  • Experience leading the production of high scale web sites / applications and associated roadmaps
  • Expertise in web technologies, including HTML5, modern JavaScript frameworks, CSS development and modern user experience frameworks (Materialize, Bootstrap, etc.)
  • Extensive experience with Agile Product Management and Development required
  • Experience with healthcare providers, services, plans, pharma HIPAA and PHI a strong plus
  • Extensive experience building, maintaining, and optimizing publishing web sites – specifically with advertising using Google Publisher Tools (GPT) and web analytics platforms (Google Analytics, Mixpanel, Google Tag Manager)
  • Experience with continuous, rapid software delivery teams managing automated deployments with capabilities to assess impact of new code deliveries
  • Experience leading collaborative cross functional teams in an environment that encourages openly sharing and challenging of ideas
  • Sound project management and communication skills with a track record of successful product launches through planning, alignment of resources and execution.
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Process orientated and ability to develop repeatable or improve existing processes in and out of product development
  • Energy and enthusiasm; must find the work “fun” and enjoy being accountable and willing to hold others accountable

To apply, please send cover letter and resume to careers@vitals.com

Finance

Finance Assistant - Lyndhurst

We are seeking a talented professional to join our team. The right individual will have experience with treasury functions, invoicing, is extremely organized and can contribute to a fast paced, and evolving environment.

The Finance Assistant will support the accounting team with billing clients throughout the month:

  • Invoice customers on a monthly basis
  • Set up new customers with bank accounts and in our accounting system
  • Day to day communication with customer inquiries
  • Liaise with the client relationship team to promptly resolve customer account issues
  • Record daily cash activity
  • Maintain accurate bank reconciliations for customers on a monthly basis
  • Prepare and coordinate 3rd party AR reporting requirements
  • Provide day to day support to Controller in form of ad hoc projects

Requirements

  • Detail oriented and motivated to achieve operational excellence within the position
  • Undergraduate Degree with bookkeeping experience
  • Strong problem solving and analytical capabilities
  • Ability to work individually, or as part of a team, with minimal direction
  • Excellent communication skills, particularly with external customers
  • Ability to manage multiple priorities, particularly around month-end
  • Advanced Excel skills required (Pivot Tables, V-Lookups, etc.); prefer experience with NetSuite

To apply send cover letter and resume to: careers@vitals.com

Engineering

Rails Developer - NY, OK, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We are expanding our development team and looking for a Rails Developer to help us take on the challenges brought on by our success.  We are looking for engineers who love to learn, share our engineering values and want to see their work have a positive impact on the world.

Our engineering team:

  • follows agile (scrum or kanban depending on the team’s mission)
  • uses RoR for apis and AngularJS for front-end
  • uses Solr for much of our data / search
  • lives on GitHub and JIRA and AWS 

Experience, Skills, and Knowledge:

  • Must have a deep understanding of Ruby and have passionate opinions about the Rails Way
  • Everything you do is version controlled. Even your shopping list exists on GitHub
  • Javascript is not an issue for you. You can find your way through js libraries effortlessly
  • HTML, CSS. Of course. DOM, Sass? Possibly.
  • You’re passionate about performance and scaling and have opinions about what optimization tools are most useful in that process
  • You’ve helped build a reliable way to measure performance at scale and generate useful insights from that effort
  • You’ve dabbled in JavaScript frameworks like Angular or React or Ember
  • You’re just as comfortable writing a Postgres-backed web app as ones backed by other options, and you understand the pros and cons of each
  • You’ve been wowed (or disappointed) by the change to performance in one of your apps when you implemented Solr or Memcached or Redis
  • You have always been a positive force in any agile team of which you’ve been a member
  • Your unit tests are comprehensive and your feature and integration tests are works of art
  • You are a defender of the Right way, and argue your position clearly and respectfully in pull requests
  • You believe in data over feelings. It isn’t enough to have a gut feeling that one way is faster than another, you prove it through measurements and benchmarks.
  • You lose sleep over test coverage 

To apply, please send cover letter and resume to careers@vitals.com

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We are expanding our development team and looking for a Rails Developer to help us take on the challenges brought on by our success.  We are looking for engineers who love to learn, share our engineering values and want to see their work have a positive impact on the world.

Our engineering team:

  • follows agile (scrum or kanban depending on the team’s mission)
  • uses RoR for apis and AngularJS for front-end
  • uses Solr for much of our data / search
  • lives on GitHub and JIRA and AWS 

Experience, Skills, and Knowledge:

  • Must have a deep understanding of Ruby and have passionate opinions about the Rails Way
  • Everything you do is version controlled. Even your shopping list exists on GitHub
  • Javascript is not an issue for you. You can find your way through js libraries effortlessly
  • HTML, CSS. Of course. DOM, Sass? Possibly.
  • You’re passionate about performance and scaling and have opinions about what optimization tools are most useful in that process
  • You’ve helped build a reliable way to measure performance at scale and generate useful insights from that effort
  • You’ve dabbled in JavaScript frameworks like Angular or React or Ember
  • You’re just as comfortable writing a Postgres-backed web app as ones backed by other options, and you understand the pros and cons of each
  • You’ve been wowed (or disappointed) by the change to performance in one of your apps when you implemented Solr or Memcached or Redis
  • You have always been a positive force in any agile team of which you’ve been a member
  • Your unit tests are comprehensive and your feature and integration tests are works of art
  • You are a defender of the Right way, and argue your position clearly and respectfully in pull requests
  • You believe in data over feelings. It isn’t enough to have a gut feeling that one way is faster than another, you prove it through measurements and benchmarks.
  • You lose sleep over test coverage 

To apply, please send cover letter and resume to careers@vitals.com

Web Application Support Specialist - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert. There are no better companies better positioned to do this than Vitals and we’re looking for a good, passionate Client Support Specialist to execute on this mission.

The Web Application Support Specialist must be web-savvy and have strong client service skills. The ideal candidate is a fast learner and a self-starter who can work well under pressure and balance competing priorities.This is a critical role that interacts directly with our clients and supports our Software as a service (SaaS).

This is 24/7/365 support role which provides on-call support to resolve emergency incidents on a rotational basis.

The Web Application Support Specialist is the first point of contact for client technical issues. The Web Application Support Specialist owns the lifecycle of the incident from ticket creation, through resolution and root cause analyses. Ownership includes determining the nature of the problem, application of technical expertise, product knowledge, and problem-solving skills, as well as escalating problems to the appropriate technical resources, communicating with client (when required) and documentation of the all actions taken.

Responsibilities include:

  • Consult with clients as a technical expert to diagnose and solve technical product problems
  • Flexible to be available 24/7/365
  • Ability to manage incident tickets and provide timely status
  • Follow up with internal resources to resolve reported incidents
  • Provide monthly reports to clients on their Service Level Agreement (SLA)
  • Research and respond to client inquiries in a timely, thorough, and accurate manner.
  • Escalate issues as appropriate.

Experience, Knowledge and Skills:

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university in Computer Science or Business
  • 2-3 years’ experience in client support role related to SAAS model software
  • Must have strong knowledge of Microsoft Office Suite, Visio, Google, and Microsoft Project. Experience working with Jira
  • Demonstrated experience building rapport with clients
  • Able to establish relationships with clients, internal and external teams
  • Strong time management skills
  • Exceptional oral and written communication skills
  • Creative problem solving
  • Must exhibit professionalism
  • Work collaboratively within a team and independently with minimal supervision

To apply send cover letter and resume to: careers@vitals.com

Database Engineer/ ETL Developer - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We are looking for a Database Engineer/ETL Python Developer to join the Consumer Data team, who will focus on the software and processes managing the data powering the Vitals consumer ecosystem.  The ideal candidate will have significant development experience with ETL, database architecture, design & development and a solid understanding of data processing using Python/and or other similar ETL tools. This role will work closely with development and product management teams, to enhance the performance and functionality of existing assets as well as participate in the design, development and delivery of new data-centric solutions.

Responsibilities:

  • Will be required to write “clean”, well designed code
  • Produce detailed specifications
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
  • Contribute in all phases of the development lifecycle
  • Follow industry best practices
  • Develop and deploy new features using Agile and similar methodologies
  • Support production processing by troubleshooting and resolving issues that arise around data processing, performance and set-up.
  • Develop and maintain the software responsible for the manipulation of data including parsing, matching loading and publishing. streamline, introduce efficiencies, eliminate errors and increase accuracy.
  • Design, develop and maintain efficient and robust ETL workflows which produce data extracts and process feeds between various internal and third party partners.

Requirements: 

  • 5+ years of software development experience in the healthcare domain, working with various ETL tools processing data from various sources.
  • 5+ years of experience in database design and development, specifically with Postgres
  • Experience should also include a strong history of development and data analysis.
  • Must have knowledge of Microsoft Office Suite, Sublime (Text Editor) software, Google software, JIRA software, PostgreSQL database, pgAdmin database, Bash software.
  • Prior software development experience using ETL for data management – Python required
  • Hands on experience with data integration and good understanding of data warehousing and data mart concepts.
  • Solid hands on experience in SQL
  • Demonstrable knowledge of technologies such as HTML, CSS, Javascript, PHP or Python etc
  • Good knowledge of version control tools and web services use and development
  • Experience with using common third-party APIs (such as Google WS)
  • Passion for best design and coding practices and a desire to develop new bold ideas
  • Strong organizational and communication skills including both written and verbal communication.
  • Experience in Agile SDLC is a plus.
  • Process oriented, detailed person with solid organizational skills
  • Creative troubleshooter with strong problem-solving skills
  • BS/MS degree in Computer Science, Engineering or a related subject or equivalent experience.

To apply, please send cover letter and resume to careers@vitals.com

Health Plan Sales

Client Engagement Manager - Boston, MA

We are seeking a dynamic and driven Client Engagement Manager to execute our engagement strategy with clients. The successful candidate will develop relationships with health plans, other customer executives and decision makers within our existing client base in order to successfully expand utilization of Vitals products, services and increase revenue. This activity will in turn drive client retention and satisfaction. The role requires strategic account planning with consultative selling, while interfacing with some of the most senior decision makers in the client organization and various functional groups in the Vitals organization.

Key Responsibilities:

  • Serve as the Engagement Strategy expert for clients
  • Develop client strategies and engagement programs to maximize revenue and client return on investment.
  • Insure engagement programs improve consumer registration, shopping, and conversion rates.
  • Analyze company demographics, organizational structure, communication channels and other data to create targeted messaging to campaigns.
  • Participate in sales process to support prospecting and sales meetings
  • Conduct monthly business results meetings with clients.
  • Understand how to navigate the Health Plan sponsor and distribution channels.
  • Collaborate with marketing to customize client collateral and oversee campaign fulfillment.
  • Analyze program results and make recommendations to improve performance.
  • Establish strong relationships with client contacts.
  • Present results and make data driven recommendations to improve performance and growth revenue
  • Accurately forecast respective opportunities based upon realistic assessments.
  • Provide input to product development teams to develop new products and services.
  • Demonstrate clear understanding of the sales process, and product and service value propositions.
  • Maintain professional internal and external relationships that reflect the values of Vitals.

Performance Metrics:

  • Client Engagement Plan Performance
  • Revenue Attainment
  • Return on Investment %
  • Client Retention
  • Book of Business Revenue Retention

Qualifications and Experience:

  • 10+ years’ experience understanding the fundamental process of building an effective engagement strategy
  • Can effectively communicate an Engagement Plan
  • Understands how to execute Check Stuffers process, rules around custom logos, & timing
  • Understands why client incentives go ‘on-hold’ and can explain to the client the rationale and process to go live again
  • Knowledge of legal requirements regarding W2 and 1099, including process and timing.
  • Knowledge and understanding to explain the formulas to calculate Financial and Program ROI
  • Able to monitors Performance Guarantees and raises concerns where there is risk
  • Experience executing ’sales to account management’ process, implementation/activation process
  • Knowledge of the “Go Live” requirements by other departments
  • Experience utilizing engagement tools
  • Experience driving outbound calls, and outbound emails
  • Able to identify, influence and mobilize the appropriate team resources in support of client needs
  • Able to understand and respect for other departments’ accountabilities, process and time lines in support of the final solution to meet client needs
  • Experience understanding departments’ Service Level Agreements

*this role will work remotely in MA

To apply, please send your resume and cover letter to careers@vitals.comttcqeayetrwczwezdueawsrsbdyr

People Team

Employee Relations & Engagement Specialist - Lyndhurst, NJ

The ideal Employee Relations and Experience Specialist will design, plan and implement Employee Relations programs, policies and guidelines to promote and enhance our employees’ experience. This role is responsible for development and implementation of Employee Relations policies and practices. Conducts internal audits of employee relations issues to identify possible areas for improvement and makes recommendations of appropriate actions for resolution. Serves as subject matter expert on employee experience and provides guidance to HR leaders, managers and employees, as required. Develops and manages projects, processes and procedures to drive department efficiencies.

Key Responsibilities:

  • Ensures consistent implementation and execution of workplace policies and practices by partnering with HR leaders and management.
  • Leads employee relations process and maintains tracking system which includes reviewing and auditing investigations for accuracy.
  • Lead Vital’s Fever Team Initiative to enhance employee experience.
  • Responsible for employee engagement analytics (eg: employee surveys, metrics, etc) by generating reports and metrics. Supports the development of action plans.
  • Provide labor law and policy interpretation, advice, and support for the organization and its members (e.g. managers and employees).
  • Coordinate employee status changes, including letters, internal transfers and promotions, severance agreements, and ensure all necessary parties are aligned and in agreement.
  • Act as a company representative and legal department liaison for any employment related claims for the organization.
  • Maintain confidentiality of, and sensitivity to, all issues.

Qualifications and Experience:

  • Minimum of a Bachelor’s degree (or equivalent) in Human Resources, Business, or Organizational Development or related field. Master’s degree an asset.
  • Five to seven years’ experience in HR.
  • Experience with all varieties of HR issues with a tactical, hands-on approach.
  • Ability to work effectively with business partners and provide expertise with HR issues.
  • Clear understanding of employment laws and regulatory systems and requirements.
  • Experience in coaching, counseling and engaging employees with the ability to manage upwards.
  • Skills in a Windows environment (using Word, Excel, and PowerPoint).
  • Excellent written and oral communication.

To apply, please send cover letter and resume to careers@vitals.com

HRIS Analyst- Lyndhurst, NJ

Vitals is looking for an HRIS Analyst who will be responsible to review, and analyze alternative solutions, updates or changes to processes or procedures to improve the accuracy, integrity, and processing of employee information in HR Technology by providing subject matter expertise within HRIS, ATS, HR, Talent Management, and other internal areas. This is accomplished by having a transactional understanding of various HR Technology (i.e. ADP (Namely), Greehouse, Engagedly) business processes, developing and analyzing medium to complex reports, interpreting policies and procedures to problem solving, conducting research and arriving at solutions with the goal of managing data, resolving defects and issues, and improving processes.

This role will conduct research, analysis, documentation, and will problem solve specific issues and provide alternative solutions to resolve issues with various processes. Serve as liaison to other HR areas such as Compensation, Talent Acquisition, Payroll, and Benefits in order to effectively communicate and understand business requirements related to HR Technology.

  • Collect and analyze critical data for HR processes and programs, including creating reports and recommend solutions with the goal of data integrity and synergies with HRIS systems and technologies.
  • Seek ways to improve existing processes and programs through the use of technology. Coordinate scope requirements, design, test, and implement enhancements to processes and systems.
  • Create ad hoc and a series of management Dashboard reports via HRIS system
  • Work with internal client and external vendors as needed for troubleshooting and evaluation of technology solutions.
  • Play a key role in the design and implementation of HR systems and processes.
  • Assist with managing data in the various HRIS systems.

Requirements and Skills:

  • BA/BS or equivalent experience
  • 2-5 years relevant work experience
  • Proficiency in managing HRIS systems
  • MS Office applications; Word, EXCEL, PowerPoint; Workday, Problem solving and analysis skills, strong oral and written communication skills, customer service skills, intermediate to advanced computer skills
  • Knowledge of technical database concepts and design.
  • Strong organizational and project management skills, and written/verbal communication skills.
  • Demonstrate ability to manage multiple projects and task
  • Must be detail oriented and maintain absolute confidentiality and safeguard sensitive and highly confidential data at all times.
  • Strong interpersonal skills; ability to interface with all levels within the Company. Flexible, creative, team oriented, and results-driven.

To apply, please send cover letter and resume to careers@vitals.com

Personal Assistant Team

Call Center Advisor - Bedford, NH

We’re looking for a Call Center Advisor whose main responsibility will be to answer incoming phone calls and conduct outbound calls for members of SmartShopper to find cost-effective facilities to have their upcoming procedures performed and to address member issues through the Call Center to the appropriate Vitals team for resolution by performing the following duties:

  • Answers calls in a timely manner.
  • Exploring and finding the most cost-effective care options available for customers
  • Responsible for outbound calls/ outreach program including scheduling appointments on behalf of customers
  • Effectively promoting Vitals SmartShopper products and services, while influencing customer use of vitals products
  • Responds to voicemails and support emails.
  • Responds to incentive inquiries in a timely manner.
  • Runs monthly phone reports as well as performance guarantee reports.
  • Responsible for meeting or exceeding phone performance requirements.

Required Knowledge, Skills and Experience

  • High school or college diploma or general education degree (GED) or equivalent combination of education and experience.
  • 3+ years customer service call center experience.
  • Excellent communication skills, as well as ability to motivate, influence.
  • Operational knowledge of MS Office Suite Microsoft Excel, Google internet software, Microsoft Outlook and Gmail.
  • Ability to problem solve.
  • Experience developing rapport and credibility with customers.

To apply, please send cover letter and resume to careers@vitals.com

PMO

CRM Program Manager (Salesforce) - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are looking to add a CRM Program Manager to our team to help us execute our mission.

 

The ideal candidate is a self-starter who can work well under pressure and balance competing priorities. This individual will be the primary CRM relationship manager to our client facing staff and manage the roadmap/vision for the CRM platform. This person will be responsible for the delivery of enhanced technology capabilities, providing functional support, and resolving issues.

 

Initially, this role will include key participation in a significant project to migrate to the SalesForce CRM platform. Once completed, this person will have a significant role in the ongoing expansion and support of CRM/reporting capabilities to respond to evolving business demands.

 

Responsibilities:

  • Understand the overall vision of the product landscape and can drive requirements; be able to own and drive knowledge sharing around the entire client lifecycle.
  • Can go beyond the CRM landscape and understand business process and drive requirements, priorities, etc. with the business and team.
  • Manage the overall flow and throughput of efforts, large and small, to support our CRM Users
  • Gather information directly from users on suspected system bugs or data corruption.
  • Work directly with users to troubleshoot issues/bugs and escalate to development team for further investigation and resolution as needed.
  • Facilitate effective small and large business user sessions (e.g. capability design, prioritization, process improvements).
  • Collaborate and coordinate efforts with business community as needed for large scale enhancements/projects.
  • Collaborate with development team on functional and technical designs.
  • Perform post-production release validation testing of CRM enhancement/fix releases (final QA testing).
  • Coordinate implementation of regular maintenance updates such as updates/additions to drop down lists and adding new users.
  • Provide functional support on CRM and reporting tools and occasionally train new hires on these tools
  • Provide refresh training to existing business users.
  • Increase CRM visibility with business community by providing regular CRM updates in select business user meetings.
  • Create Training and Reference materials and Release Notes as needed.
  • Help maintain and manage a queue of technology requests using ticket tracking tool to monitor throughput and priorities through to completion.
  • Leverage knowledge of CRM functions and technology to become familiar with our specific CRM systems and data flow.

 

Requirements:

  • Bachelor’s degree.
  • 5 to 10 years of overall technology/systems integration experience.
  • Minimum of three recent years working on SalesForce CRM specific design and systems implementation projects.
  • Experience in the healthcare industry.
  • Strong systems implementation methodology background.
  • Is well versed with project and program execution methodology including but not limited to Agile iterative and other methodologies.

 

To apply send cover letter and resume to: careers@vitals.com

Product

Design Manager - New York, NY

The Design Manager is an important member of the product team at Vitals responsible for contributing both tactically and strategically. We are at an exciting nexus of optimizing our existing product/market fit, as well as defining new products and new markets. She/he will play a key roll contributing across this spectrum. This role requires a little bit of everything: familiarity with foundational and generative Design Research methodology, mastery of UX/UI Design craft, the ability to iterate and refine products through evaluative/usability testing, being a thought-leader to both Vitals as well as our clients, and light team management (1-2 people). If this is you, keep reading…

  • Qualitative Design Research: The Design Manager is responsible for contributing to (both as a lead and non-lead) conducting various forms of foundational, generative and evaluative design research. They can set up and run research engagements (writing screeners, protocols, etc.) as well as synthesize and present findings. Works with both senior and junior colleagues and understands how to internalize direction and radiate out to the rest of the team.
  • UX/UI Design: The Design Manager is responsible for holding the vision for, and maintaining the definition of, UX design patterns and visual design language system across a single product (I.E. VitalsChoice or VitalsSmartShopper). They will have more junior members of the vitals team to direct, but ultimately, she/he is accountable for the high quality execution of product design across a product.
  • Prototyping & Testing: The Design Manager is responsible for ensuring that the shipped product is usable, meets user needs and conforms to accessibility standards. This means knowing when to conduct certain tests (usability or otherwise) with artifacts at varying levels of fidelity. She/he will have more junior members of the team to assist with this, but they are ultimately accountable. 

Required Knowledge, Skills and Experience:

  • As this role involves a fair amount of craft mastery, the candidate should have 7+ years of experience and will be familiar with all modern forms of application design software and/or have a desire to learn new tools. This includes the Adobe Suite, Sketch, InVision, etc.
  • Code-based prototyping skills are a plus, but not required.
  • As mentioned above, an ability to write research screeners and conduct/synthesize research of all forms is a must.
  • Has experience leading teams through the activities listed above or is ready to take that step in their career.
  • Has worked in a product design capacity in the past and their work has shipped to live users.
  • Experience working with development teams side-by-side through an agile process.
  • Understands and has a passion for modern UX/UI design across channels, contexts and platforms.
  • Located in the NYC-metro area or is willing to relocate on their own.

To apply, please send cover letter and resume to careers@vitals.com

Professional Client Services

Project Manager, Implementation - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We are seeking a talented Project Manager who will play a critical role in interfacing with clients, as well as internal cross functional teams. Specifically, this role will be responsible for driving successful new implementations of the Vitals products as well as managing the account post go-live.  The Project Manager will ensure Vitals meets specified objectives and requirements set by the client, and positions the client for adoption and growth of its consumer driven tools.

The ideal candidate will manage work efforts from concept through close-out and support the management of work efforts of varying complexity and technical scope.

Responsibilities:

  • Serves as an expert in all aspects of the Vitals products providing guidance and leadership throughout the implementation to the clients’ project team
  • Provides ongoing service and management of new business initiatives, software upgrades, and enhancements
  • Creates and maintains project plans and other documentation in compliance with established standards
  • Responsible for work effort outcomes through supporting collection of estimates, effective planning, task definition, scope management, resource allocation and negotiation, risk mitigation, cost management, and stakeholder communication
  • During the initial client implementation, serves as the primary client contact and managing all aspects of the implementation project. Collaborates with internal teams to ensure delivery according to scope and schedule outlined in the statement of work and/or project plan
  • Manages client expectations by building relationships, communicating project status, preparing reports, and facilitating weekly meetings
  • Utilizes sound judgment in assessing projects’ health; identifying, mitigating and resolving project issues and risks to on-time project delivery
  • Contributes to continuous process improvements within the Professional Services organization

Required Skills and Experience:

  • Demonstrates high-level technical understanding of business requirements as they pertain to Project Management principles and the project lifecycle including excellent analytical and problem-solving skills
  • Demonstrates strong interpersonal and communication skills including writing, presenting, listening, and facilitating and including experience presenting to work effort participants, stakeholders and all levels of management
  • Proven track record meeting budget and managing variances, managing project teams to meet aggressive timelines, and requirement targets
  • Self-starter and ability to work in a faced paced, start-up/entrepreneurial environment
  • Ability to think creatively and have an innovative mindset
  • Strives to succeed when working as part of a dynamic team
  • Develops strong relationships built on mutual respect and a focus on continuous improvement
  • Outstanding time management and organization skills
  • Ability to think strategically and understand the end game
  • Must be proficient in Google, JIRA, and SalesForce.
  • Essential to have fluency with Microsoft Office Project, Excel, Word, PowerPoint, and Visio.
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and 4 to 6 years’ related experience and/or training; or equivalent combination of education and experience.

To apply send cover letter and resume to careers@vitals.com