Apply today!

Think working on health care sounds boring? Not here.

Vitals is a company with a shared vision and mission to change the way consumers shop for health care. Each day we strive to simplify the complex choices people face as they make health care decisions through technology and great design.

Come join our team.

Sales

Strategic Account Manager - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.  We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options.

We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We are seeking a talented Strategic Account Manager who will be responsible for all strategic planning, account management, and for the overall success of Vitals’ relationship with assigned client accounts.  Her/his success will be measured by strategic and tactical leadership, oversight, optimizing utilization, and the financial performance of the overall contract with the client. The primary initial focus of the role will be to develop relationships with health plan and other customer executives and decision makers within existing clients in order to successfully expand utilization of Vitals services and products, increase revenue, and drive client retention and satisfaction. The role requires strategic account planning and consultative selling, while interfacing with some of the most senior decision makers in the client organization and various functional groups in the Vitals organization.  Will report to the SVP – Account Management.

Core Job Duties

With assigned client accounts, seamlessly interface and gain the trust of individuals at all levels and lead the internal Vitals team through marketing, engagement strategies, campaigns, re-selling to client’s employer accounts, and expansion of the existing relationship.

Frequent interaction with (i) the Vitals executive sponsor and other critical Vitals leadership to keep the entire team apprised of strategies and tactical developments and (ii) client services manager to ensure all tactical execution and delivery in line with client expectations.

Develop and present compelling business cases to senior executives of client companies; consultatively identify and confirm the issues and problems that clients are facing and construct a unique, compelling value proposition that is ROI/performance-based for each client that solves their pain and is based upon Vitals unique competitive advantages and core competencies. This key position reflects and emphasizes a strategic objective set forth by Vitals to substantially grow revenue.  This includes efforts to:

  • Establish and maintain contacts at the highest level of decision-making authority within client organizations.
  • Manage and prioritize all opportunities to enhance client relationships and accelerate the decision making process that will grow revenue through increased utilization.
  • Strategize with client services managers on a regular basis on all opportunities to ensure solutions are being effectively sold;
  • Accurately forecast respective opportunities based upon realistic assessments.
  • Collaborate with the VP – Account Management and senior management team to develop a strategic and tactical plan to achieve the desired annual revenue targets.
  • Work with sales support, product management and business development to complete requests for proposals/information in a timely, accurate and professional manner.  These includes leading a strategic planning session with all internal constituents to ensure their understanding of how Vitals can meet the client’s needs and grow revenue.
  • Effectively implement and nurture clients to ensure optimal deal performance and success for Vitals customers.
  • Provide input to product development teams to develop new products and deliver them to the market constituents.
  • Lead in-house presentations and site visits to prepare for and conduct client, channels, and executive site visit/presentations.
  • Demonstrate clear understanding of the sales process and product and service value propositions.
  • Maintain professional internal and external relationships that reflect the values of Vitals
  • Develop specific plans on how to develop relationships
  • Build relationships inside client organizations to identify the plethora of utilization opportunities that require a leader to coordinate the strategy and execution.
  • Demonstrate service excellence.

Experience, Abilities and Requirements:

The successful candidate must be a skilled relationship developer, employ an entrepreneurial spirit, and passionately embody Vitals’ mission.

Vitals is seeking a seasoned, respected professional who exhibits keen business instincts, is creative, and above all, has the ability to drive new markets, not simply sell features and benefits in mature markets.

  • Bachelor’s degree, preferably in business or relevant discipline.
  • 7+ years managing healthcare clients with experience in large account management, multi-level selling to include e-suite clients, and developing productive and enduring client relationships.
  • Deep knowledge and experience in health care benefits.
  • A strong working knowledge of employer benefits, delivery networks, and the ability to project and deliver account-specific ROI is essential.
  • Must have strong presentation skills
  • Excellent communications skills, both orally and in writing for the purpose of preparing and executing plans, leading discussions and meetings, internally and with clients, generating reports and disseminating information.
  • Must have strong interpersonal and partnership skills.
  • Excellent negotiating skills and able to influence.
  • Must have strong analytical skills to interpret data specific to service levels and identify opportunity for improvement.
  • Must posses strong creative thinking skills and experience to convert abstract ideas into actionable plans.
  • Ability to accommodate at least 50% travel.
  • Must be a persuasive, energetic, disciplined independent thinker with proven ability to earn and retain a “seat at the table” while effectively facilitating forward-thinking discussions with the executive leadership of an organization.
  • Possesses strong planning skills to keep the organization focused on a set of strategic client objectives.
  • A passionate, entrepreneurial desire to drive an organization to greater levels of success.
  • Comfortable dealing with and managing in an extremely fluid, fast-paced environment.
  • Communicates optimism and confidence in the future direction of the company.
  • Defines and communicates a long-term vision and strategy to achieve desired outcomes.
  • Demonstrates creative, cost-effective solutions to situations associated with a rapidly changing industry.
  • Displays focus and patience in the midst of ambiguity resulting from change.
  • Strong value orientation with respect to improving health care system.
  • Solid personal computing skills and comfort with new technologies.
  • Experience in an entrepreneurial environment is highly desirable.
  • Sales training and experience with solution, consultative, strategic and/or conceptual selling is necessary.
  • Highly developed organizational, planning and management skills and the ability to work effectively with others.
  • A track record of success and innovation with health plans, employers, and benefits consultancies and brokerages a must.

To apply, please send cover letter and resume to careers@virals.com

Engineering

Database Engineer, Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We are looking for a Database Engineer to join the Consumer Data team, who will focus on the software and processes managing the data powering the Vitals consumer ecosystem.  The ideal candidate will have significant development experience with ETL, database architecture, design & development and a solid understanding of data processing using Python and/or other similar ETL tools. This role will work closely with development and product management teams, to enhance the performance and functionality of existing assets as well as participate in the design, development and delivery of new data-centric solutions.

Responsibilities:

  • Will be required to write “clean”, well designed code
  • Produce detailed specifications
  • Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
  • Contribute in all phases of the development lifecycle
  • Follow industry best practices
  • Develop and deploy new features using Agile and similar methodologies
  • Support production processing by troubleshooting and resolving issues that arise around data processing, performance and set-up.
  • Develop and maintain the software responsible for the manipulation of data including parsing, matching loading and publishing. streamline, introduce efficiencies, eliminate errors and increase accuracy.
  • Design, develop and maintain efficient and robust ETL workflows which produce data extracts and process feeds between various internal and third party partners.

Requirements: 

  • 2+ years of software development experience in the healthcare domain, working with various ETL tools processing data from various sources.
  • 2+ years of experience in database design and development, specifically with Postgres
  • Experience should also include a strong history of development and data analysis.
  • Must have knowledge of Microsoft Office Suite, Sublime (Text Editor) software, Google software, JIRA software, PostgreSQL database, pgAdmin database, Bash software.
  • Prior software development experience using ETL for data management (Talend preferred)
  • Hands on experience with data integration and good understanding of data warehousing and data mart concepts.
  • Solid hands on experience in SQL
  • Demonstrable knowledge of technologies such as HTML, CSS, Javascript, PHP or Python etc
  • Good knowledge of version control tools and web services use and development
  • Experience with using common third-party APIs (such as Google WS)
  • Passion for best design and coding practices and a desire to develop new bold ideas
  • Strong organizational and communication skills including both written and verbal communication.
  • Experience in Agile SDLC is a plus.
  • Process oriented, detailed person with solid organizational skills
  • Creative troubleshooter with strong problem-solving skills
  • BS/MS degree in Computer Science, Engineering or a related subject or equivalent experience.

To apply, please send cover letter and resume to careers@vitals.com

Director of Web Engineering & Development, Westborough, MA

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We are looking for a Director of Web Engineering & Development to join the Consumer Product team, who will lead a development team providing architectural and technical guidance to product development ensuring sound engineering design, process, and quality practices are followed by performing the following duties:

  • Delivers finished, high quality, and compelling software products.
  • Builds and leads engineering groups, contractors, and third-party vendor development projects.
  • Works closely with product managers to ensure development meets or exceeds requirements and ensures that product designs are well documented and communicated.
  • Provides sound decision making for software engineering and product development remaining sensitive to the constraints and needs of the business.
  • Drives overall architecture and security of the website and products.
  • Responsible for 24/7 support of servers and high availability.  Websites support tens of millions of visitors a month with hundreds of millions of requests
  • Manages the group software engineering schedules.
  • Monitors technology trends such as emerging standards for new technology opportunities.
  • Develops and executes software engineering plans.
  • Ensures and creates as needed software engineering processes, practices, and operations to ensure reproducible development and high quality while keeping costs under control.
  • Engages in hands-on in depth analysis, review, and design of the software including technical review and analysis of source code including reviews of in-house developed code as well as review of technologies provided by third party vendors.
  • Will manage a team of seven employees and will be responsible for the overall direction, coordination, and evaluation of the unit. Will also directly supervises six non-supervisory employees including four offshore developers.

Requirements:

  • Bachelor’s degree (B.A./B.S.) from four-year college or university; 8 to 10 years’ experience required or equivalent combination of education and experience.
  • Must have knowledge of Microsoft Office Suite, spreadsheet software, Google internet software, PostgreSQL, Apache, MongoDB, mySQL, ElasticSearch, AWS Cloud Services, Drupal, Solr, PHP, Ruby, HTML, CSS, JavaScript, and JIRA.
  • to define problems, collect data, establish facts, and draw valid conclusions.
  • Must be able to work in high-pressure situations
  • Strong supervisory skills and able to mentor others
  • Knowledge of agile principles
  • Must have strong time management skills 

To apply, please send cover letter and resume to careers@vitals.com

PMO

Program Manager Analyst-Lyndhurst,NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.  We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options.

We are the leading – and most comprehensive – online physician information and ratings resource. Ranked by Inc. 500 as one of the fastest growing companies in America for the past two years running, we’re making our mark at the intersection of healthcare and technology. As part of the team, you’ll contribute your talents to what is steadily becoming an invaluable patient empowerment tool during the largest healthcare reform of our time.

We seek a Program Manager Analyst that Develops and supports the processes, methodologies and tools needed to enhance the organization’s program and management functions. Performs analysis, develops prototypes and iterates revisions and reviews to achieve an appropriate solution. Identifies gaps, analyzes problems and provides input to implementation of process, methodology and tools improvement. May be given opportunities to work directly with external clients. Ensures that goals and objectives of deliverables are accomplished on time and to stakeholder satisfaction. The skill set includes project management planning, dashboard status reporting, cross-department meeting facilitation, collaboration and solution development.

Responsibilities:

  • Knows and provides process, workflow, methodology and tool support in the fundamental concepts, practices and procedures of program/project management as applied to the implementation and management of commercial cloud computing solutions.
  • Possess basic familiarity with the health plan industry.
  • Demonstrates proficiency of a variety of project management tools.
  • Develops KPIs, metrics and performance reports to assist management and implementation project and client service managers.
  • Prepares and distributes internal and external status reports.
  • Uses strong communication skills to participate in supporting internal and external clients in a dynamic, cross-functional environment in their use of program management processes and methodologies in various projects.
  • Utilizes analytical skills to assist in continually improving program management practices, methodologies and tools.
  • Learns about Vitals health plan solutions and services offered and assist with implementations and upgrades on an as-needed basis.
  • Engages in formal program management process, methodology and tool training.
  • Serves as a point of contact, monitor and provide process support of implementation and client service governance.
  • Leads review and lessons-learned sessions to gain feedback to improve work products.
  • Administers department Confluence spaces, JIRA components and Kanban boards as assigned.

Qualifications:

Minimum 3 – 5 year’s project management experience and or related experience and/or training; or equivalent combination of education and experience.

  • Minimum 4 year’s experience in managing small to medium size technology projects and cross-functional initiatives preferred.
  • Must have Project management tools and formal training
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Strong interpersonal and communication skills.
  • Proven problem solving and change management skills.
  • Motivated and flexible, able to work independently and prioritize work, operating under tight deadlines.
  • Ability to communicate and collaborate effectively and regularly with senior staff of the organization
  • Experience managing relationships with customers, vendors and third party outsourcers, preferred.
  • Must have knowledge of Microsoft Office Suite, Visio, Google, and Microsoft Project.
  • Bachelor Degree in a technical discipline from a four-year college or university,

To apply, please send cover letter and resume to: careers@vitals.com

CRM Program Manager- Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are looking to add a CRM Program Manager to our team to help us execute our mission.

The ideal candidate is a self-starter who can work well under pressure and balance competing priorities. This individual will be the primary CRM relationship manager to our client facing staff and manage the roadmap/vision for the CRM platform. This person will be responsible for the delivery of enhanced technology capabilities, providing functional support, and resolving issues.

Initially, this role will include key participation in a significant project to migrate to the SalesForce CRM platform. Once completed, this person will have a significant role in the ongoing expansion and support of CRM/reporting capabilities to respond to evolving business demands.

Responsibilities:

  • Understand the overall vision of the product landscape and can drive requirements; be able to own and drive knowledge sharing around the entire client lifecycle.
  • Can go beyond the CRM landscape and understand business process and drive requirements, priorities, etc. with the business and team.
  • Manage the overall flow and throughput of efforts, large and small, to support our CRM Users
  • Gather information directly from users on suspected system bugs or data corruption.
  • Work directly with users to troubleshoot issues/bugs and escalate to development team for further investigation and resolution as needed.
  • Facilitate effective small and large business user sessions (e.g. capability design, prioritization, process improvements).
  • Collaborate and coordinate efforts with business community as needed for large scale enhancements/projects.
  • Collaborate with development team on functional and technical designs.
  • Perform post-production release validation testing of CRM enhancement/fix releases (final QA testing).
  • Coordinate implementation of regular maintenance updates such as updates/additions to drop down lists and adding new users.
  • Provide functional support on CRM and reporting tools and occasionally train new hires on these tools
  • Provide refresh training to existing business users.
  • Increase CRM visibility with business community by providing regular CRM updates in select business user meetings.
  • Create Training and Reference materials and Release Notes as needed.
  • Help maintain and manage a queue of technology requests using ticket tracking tool to monitor throughput and priorities through to completion.
  • Leverage knowledge of CRM functions and technology to become familiar with our specific CRM systems and data flow.

Requirements:

  • Bachelor’s degree.
  • 5 to 10 years of overall technology/systems integration experience.
  • Minimum of three recent years working on SalesForce CRM specific design and systems implementation projects.
  • Experience in the healthcare industry.
  • Strong systems implementation methodology background.
  • Is well versed with project and program execution methodology including but not limited to Agile iterative and other methodologies.

To apply send cover letter and resume to: careers@vitals.com

CRM Senior Administrator- Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are looking to add a CRM Senior Administrator to our team to help us execute our mission.

The CRM Administrator role is to support and maintain the installation, configuration, and support of the organization’s customer relationship management (CRM) software through best practices. This person will analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality. The CRM Administrator will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of CRM software critical to business operations.

Responsibilities:

  • Ensure that the SalesForce CRM application meets corporate objectives, fulfill end-user requirements, and identify and resolve business requirements issues.
  • Gather, analyze, and define end-user requirements for SalesForce CRM data access and usability in accordance with business objectives.
  • Triage requests for business prioritization and configure CRM for business process implementation.
  • Assist in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with SalesForce CRM users, department managers, clients, and other key stakeholders.
  • Develop and support the implementation of the organization’s strategy, as well as related documentation.
  • Drive general approach and execution of data cleansing efforts, in collaboration with users and developers.
  • Must be able to fulfill ad hoc reporting requests or analysis on timely basis for business users and/or management by querying data base directly, using query tools, and/or validating SQL query results provided by development team.
  • Collaborate with development team on functional and technical designs.
  • Understand and navigate the application(s) accurately to support users and troubleshoot issues

Requirements:

  • 4 year degree in IT or related field
  • 5+ years direct experience in all aspects of managing SalesForce CRM applications.
  • Proven experience in overseeing the direction, development, and implementation of CRM software solutions.
  • Strong background in healthcare including sales and marketing concept development.
  • Very strong understanding of contemporary methodologies for healthcare, aggregation, and analysis.

To apply send cover letter and resume to: careers@vitals.com

Data

Customer Care Associate -Lyndhurst,NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We are looking for a Customer Care Associate who will be responsible for manual data updates, correspondence and direct communication with consumers, physicians, and attorneys to resolve customer issues by performing the following duties.

Responsibilities:

  • Responsible for data entry and updates on one or more customer support sites/systems such as Salesforce.com, Internal customer service sites etc.
  • Completes internet research to verify or substantiate reported sets of data on doctor profiles to ensure it is up-to-date.
  • Reviews, moderates, approve, and reject textual content following a set of supplied guidelines.

Requirements:

  • 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
  • Strong knowledge of Microsoft Office Suite, Internet software, and Salesforce.com (preferred).
  • Must have strong attention to detail and able to multi-task.
  • Strong time management skills required.
  • Strong oral and written communications skills required and ability to manager relationships with customers in a professional manner.

 To apply, please send resume to careers@vitals.com

Technical Project Manager-Lyndhurst,NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We’re looking for a Technical Project Manager who will serve as a liaison between technical and non-technical contacts to ensure those requirements are met. The position will require strong communication skills and documentation skills as well as solid understanding of relational database and SQL. Ability to handle/track multiple projects related task is must.

Responsibilities

  • Requirements – Work with internal team and external departments to capture various client specific requirements, especially concerning data manipulation and aggregation.
  • Review requirements for completeness and feasibility.
  • Participate with multiple teams in documentation of technical needs & design.
  • Manage all technical portions of the project including all (technical) sub-task.
  • Create long term and short term project goals and track & report progress.
  • Ensure outstanding communication with the customer and all internal departments involved with the project.
  • Participate as project team member in change management process on weekly basis.
  • Generate project plans, estimates and plan revisions. Ensure projects are completed according to plan.
  • Create and own document repository of all client specific requirements, data manipulation and aggregation logic and strategies.
  • Ability to manage project tasks in Kanban methodology.

Required Skills and Experience:

  • Minimum 5 years of project management experience.
  • 3+ years of experience in technical project management
  • Experience in the Data Warehouse preferred.
  • A strong understanding of data (strong SQL), and/or have worked with various data sources/data aggregation is preferred.
  • Strong management skills with the ability to promote a team environment
  • Experience in all aspects of the SDLC (systems development life cycle)
  • Must be able to manage and prioritize multiple concurrent activities
  • Strong analytical and problem solving skills with attention to detail
  • Ability to quickly evaluate all facets of a situation or problem, determine viable alternatives and implement the best solution
  • Review and approve work plans for the individual projects within the Program. Ensure cross-project dependencies are understood and reflected in the individual work plans.
  • Bachelors or equivalent combination of education and experience. Computer Science or a related degree preferred.
  • Experience with Agile development preferred 

To apply, please send cover letter and resume to careers@vitals.com

Data Operations Specialist, Bedford, NH

Vitals’ analytics team is seeking a Data Operations Specialist.  Reporting to the Director of Data Management you will be responsible for:

  • Maintains the local master of all SLA’s pertaining to data and Personal Assistant accountabilities.
  • Identifies issues and sees them through to resolution with minimal oversight
  • Provides monthly reports to Account Managers and/or external clients on specified SLA’s
  • Act as a “gate keeper” position for all request for Pre-Sales analytics and special reports
  • Perform Audit function on all client specific procedural cost roll prior to being loaded
  • Provides SME expertise to researches and resolves issues/tickets generated by Personal Assistant Team.
  • Performs research for data definition

Qualifications:

  • 2-3 years Data Operations Experience
  • Experience in Microsoft Office Suite
  • Experience reviewing data in spreadsheets
  • Comfortable with calling medical facilities to confirm data elements
  • Strong desire to learn on the job
  • Ability to advance technical skills through self-paced computer based training
  • Excellent oral and written communication skills with attention to detail
  • Ability to multi-task
  • Knowledge of health insurance is desired

To apply, please send cover letter and resume to careers@vitals.com

Data Systems Operator, Bedford NH

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.
Vitals’ analytics team is seeking a Data Systems Operator.  Reporting to the Director of Data Management you will be responsible for the day-to-day running and monitoring of ETL jobs and other data processes.

Responsibilities include:

  • Writes and maintains standard operating procedures (SOPs) for data center operations.
  • Monitors incoming data streams and ensures all relevant ETL jobs are executed within documented SLAs.
  • Provides first tier triage on ETL processes and then manages the escalation of any issues in a timely fashion.
  • Schedules, executes and monitors database maintenance jobs (backups, index optimize, archive) with the oversight of a database administrator.
  • Prepares metrics to evaluate systems performance and SLA achievement.

Qualifications:

  • 2-4 years of experience IT work experience in computer operations with exposure to Microsoft SQL Server
  • High school or college diploma or general education degree (GED) or equivalent combination of education and experience
  • Experience in Microsoft Office Suite
  • Basic SQL skills
  • Basic Microsoft SQL Server Integration Services (SSIS) skills
  • Basic Microsoft SQL Server Database Administrator skills
  • Experience documenting technical processes

 

To apply, please send cover letter and resume to careers@vitals.com

People Team

Talent Development Partner - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert. There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

Vitals is looking for a Talent Development Partner to join the Talent Management/People Team, who will support organizational wide learning and organizational/individual development initiatives. In partnership with the TM Director, perform a variety of tasks, from needs assessments to data and trend tracking, in areas targeted for development. This position is in direct contact with our internal customers on a frequent basis.

Responsibilities:

• The Talent Development Partner must be able to develop strong working relationships, manage project cycles with frequent reporting, and effectively communicate to achieve TM and organizational goals.
• Will be required to deliver classroom training in a manner which utilizes adult learning principles and training methods.
• Demonstrable proficiency in data tracking and reporting (analytics), MS Office/Windows applications, survey administration, Intranet updating, analytical decision-making, information gathering, presentation, project management, group facilitation, problem-solving, and demonstrable training skills.
• Leverage knowledge of the organization and multiple channels to maximize employee engagement, people development and brand management. Using knowledge of organizational development, customize curriculum and develop training materials to ensure that organizational and stakeholder needs are met. Research current trends in learning and incorporate in material development.

Requirements:
• B.A. degree required (Human Resources or Business related major preferred)
• Minimum of 4 years of progressive HR or learning and development/TM experience
• Obtain and maintain certifications as required to deliver programs (TBD)
• Demonstrate strong knowledge of learning and development principles and theory, performance management, leadership development, organizational development, and trends in these disciplines
• Experience in delivering employee and management learning programs on multiple platforms
• Fluency in written and spoken English
• Analytical skills necessary for tracking, assessing and managing progress checks
• Demonstrable presentation, communication and interpersonal skills
• Technical skills – ability to quickly come up to speed on all learning platforms and system administration, problem solve and trouble shoot
• Ability to engage and influence across the organization
• Ability to work with a degree of independence to plan, organize and implement multiple projects within timeframe and budget constraints
• Some travel may be necessary to other Vitals locations
• Flexibility as well as effective planning and organizational skills are required.
• Effective communication skills are essential: personal, verbal, written, and electronic. Ability to function in a collaborative, fast-paced, customer-driven results oriented environment
To apply, please send cover letter and resume to careers@vitals.com

Product

Director of UX - New York, NY

Vitals is looking for a motivated, highly experienced User Experience Designer that understands all facets involved in bringing great user experiences to life.  The candidate will both lead in building and managing our User Experience function for our Enterprise Product portfolio while also using their experiences to provide meaningful individual contributions into the team’s work.

Come join our team and help us to help people shop for their care like an expert.  We are changing the way people shop for care and have the experiential DNA to lead in this transformation.

As a leader within the product team, you will be integral to the discovery, idea-generation, design, testing, and development process. You have strong experiences working closely with and embedding into product development teams practicing an agile approach to incrementing solutions.  You understand the challenges of layering U/X into the scrum process and have experience collaborating within the scrum team(s) and their ceremonies to deliver high quality UX. You will be leading the function to create innovative, user centered experiences, conducting and analyzing user research, developing flows, and conceptualizing designs. Your experiences in both individual and management contributions will be leveraged to help establish a user experience orientation to how we define and deliver our solutions to the market.

This role is a U/X leadership role within our Enterprise Business Segment that will be asked to mature and evolve our overall approach while also contributing individually.  This is a coach-player role that will be managing a small, high impact team along with working cross-functionally with Product and Engineering to drive successful outcomes.

 

Responsibilities:

  • Lead in defining our user research approach as well as execute: Build out our approach to testing and ensure a data driven validation process.  Develop and execute tests, and analyze results for frequent user tests. Also use surveys, site analytics, competitive analyses and best practice research.
  • Build models: Come up with cohesive theories based on research and illustrate them using data, diagrams, flowcharts, personas, and more.
  • Contribute to ideas: Collaborate with the product team and other stakeholders to recommend the best user-centered experiences that accommodate constraints.
  • Create experiences: Plan, wireframe, and prototype new features and improvements to the existing product.
  • Follow through with design: Where needed, create whatever images and supporting materials are necessary to communicate ideas with the development team and to gain stakeholder buy-in. Uphold Vitals’ design standards and signature fonts, colors, styles and motifs.
  • Assist with execution: Assist the development and product teams with help and solutions, when needed, during Agile sprints of execution.
  • Champion UX: Advocate for the user and for user-centered processes in all things, both to internal stakeholders and external clients.

Requirements:

  • Bachelor’s degree in Human Computer Interaction, User Experience Design, Interaction Design, Information Architecture, User Interface Design, Human Factors, Graphic Design, or related field, or equivalent combination of education and experience.
  • Minimum of 7 years of interaction design experience including HTML-based desktop, mobile or equivalent interactive experiences.
  • Demonstrated experience directly managing others as part of a team.
  • In depth knowledge of User Interface design principles, Human Factors, User-Centric Design Processes, Interaction Design guidelines, usability testing methodologies.
  • Expert ability to successfully organize, prioritize and manage multiple projects in a deadline-driven environment.
  • Strong interpersonal communication skills with demonstrated experience planning and facilitating user research among individuals and groups to derive problem statements, personas, process flows and user stories.
  • Experience facilitating and managing an iterative design process.
  • Proven ability to master new subject matter quickly, analyzes complex problems and synthesizes diverse data points into a cohesive approach/direction.
  • Mastery of requisite software to produce both low fidelity wireframes and high fidelity visual prototypes.
  • A portfolio showing impactful design of user experiences.

To apply, please send cover letter and resume to careers@vitals.com

Senior Product Manager- New York, NY

Vitals is on a mission to empower consumers to shop for healthcare like experts. We bring together cost and quality transparency tools, patient ratings and reviews, and cash incentives to help consumers select high quality, lower cost health care solutions for themselves and their family members.

The Senior Product Manager — Mobile is passionate about building mobile experiences that users rely on and love. Reporting to the Director of Product – Engagement, you will be responsible for defining our mobile strategy and leading a dynamic, cross-functional team in executing against clear and responsive KPIs.

You have strong experiences working closely with key business and client stakeholders and can easily insert yourself into the development process to deliver a high-quality product that responds to market needs. You will be conducting and analyzing user and customer research, ideating, working with systems architecture to inform technical flows, and working with a scrum team to build out your product.

Responsibilities:

As a Product Manager at Vitals, you will be responsible for delivering against the full spectrum of product management responsibilities, from concept to development to launch.   We are Agile-Scrum-Kanban in our development approach and Pragmatic Marketing in our product approach.  You’ll be expected to:

  • Derive Insight: Use your natural curiosity and strong analytical skills to derive insight from the market, working cross-functionally to gather and hone requirements, vetting them with internal and client SMEs (UX, Data, Solution Architecture, Engineering leads) and applying insights gleaned from analytics and user testing.
  • Synthesize Findings: Effectively communicate what you learn to stakeholders, using flowcharts, personas, epics & user stories, presentations, or finger puppets. Work with your brilliant colleagues to identify problems, validate assumptions, and find meaningful solutions.
  • Manage Full Lifecycle: You understand that delivering meaningful innovations requires a thoughtful launch plan that ensures the organization is ready to scale delivery to the market. At the same time, you’re able to find ways to ship, learn, and iterate quickly. You’ll follow your product
  • Evangelize Product: Your verbal, written and presentation skills are excellent and you know how to use them to build consensus among stakeholders and evangelize your product ideas within and outside the company. You’re a natural at representing a product vision based on sound analytics, user testing data, deep understanding of business problems, and deep knowledge/research of the latest trends in mobile app development.

Qualifications:

  • 5-7 years in software product management with a demonstrated set of experiences along the product management continuum.
  • Demonstrated experience developing and executing against a mobile product strategy
  • Deep understanding of iOS and Android ecosystems in order to maximize each channel
  • Excellent analytical skills, with ability to research, quickly understand, and synthesize complex problems and then articulate them into simple and clearly understood requirements/documentation.
  • Facility with business intelligence/analytics (e.g. Google Analytics).
  • Experience with Agile-Scrum development methodologies
  • Experience with health care industry a plus, but not required.

 

To apply, please send cover letter and resume to careers@vitals.com

 

 

VP, Implementation & Client Services Lydhurst, NJ

 Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are currently seeking a VP for our Implementation & Client Services teams.

This role will be responsible for proactively driving the development of product implementation & client service roadmaps that align with the strategic direction of the company and delivering best-in-class solutions for our clients. The ideal candidate will ensure client implementations and ongoing client services are managed with 100% quality & client satisfaction.

 

  • Responsible for building and managing a team of highly skilled Implementation Managers and Client Service personnel
  • Manage the assignment of staff members to meet customer implementation and service needs
  • Ensure that the staff effectively and professionally conducts all implementation and service activity
  • Ensure that deadlines established for various assignments within the department are met. Adjust staff assignments as necessary
  • Drive efficiencies through implementation efforts to help in scaling the business
  • Establish standards, guidelines, process flows and best practices for all assigned areas of responsibility and establish appropriate performance metrics/dashboard for the team
  • Develop subject matter expertise and project management best practices and incorporate into team’s daily operations
  • Work closely with Product, Data & Engineering to identify, prioritize and develop solutions and/or system enhancements that streamline and reduce implementation time
  • Actively seek to develop each member of the team with training, assignments, coaching and other appropriate actions. Keep in mind their need for challenging assignments and professional growth
  • Ensure and provide excellent service to clients during post implementation
  • Meet with client executives in-person to address implementation and service issues as appropriate
  • Other related duties as required

Requirements:

  • 10 + years in professional services required and working with health plans a plus. 2 + years in a leadership position.
  • BA/BS required & a Masters preferred.
  • Must have keen ability to collaborate effectively with all cross-functional entities.
  • The ideal candidate will have a background in successfully scaling projects in a fast paced organization.
  • Occasional travel to client and prospect locations.
  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, Microsoft Project, SaaS, Jira, New Relic, Github, Confluence and Agile Methodologies.

 

To apply send cover letter and resume to: careers@vitals.com

Implementation Project Manager- Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We’re looking for an Implementation – Project Manager whose main responsibility will be to provide our clients a high degree of service and guidance during pre-launch and/or during the upgrade process. The individual in this position must be able to work independently and effectively to manage highly complex health plan clients and ensure satisfaction.  In this role, you will be responsible for overseeing the management of the day to day client representation during implementation and post live launch through owning, building, and maintaining client requests, expectations, and timelines. The scope of the position is operationally focused. The skill set includes problem solving/negotiation, status reporting, leadership, collaboration, expectation setting and project planning.

  • Acts as a liaison, trusted advisor and point of contact between the client and various internal departments to enhance the implementation experience
  • Sets and manages client expectations as it relates to release methodology and processes
  • Collaborates with Engineering, Configuration, Quality Assurance and other cross-functional teams to deliver product enhancements, and fixes to the client during the implementation and upgrade process
  • Communicates regularly with clients to report project plan status and milestones
  • Communicates effectively with team by sharing updates, process changes, successes, etc.
  • Demonstrates Vitals Choice product knowledge by demonstrating features and functionality to clients as appropriate during the project engagement
  • Responsible for turning business cases into well-written engineering requests/stories
  • Develops and updates Microsoft Project plans
  • Leads presentations on an as needed basis
  • Responsible for staying current on the VitalsChoice suite of products
  • Will deliver projects on-time, on budget, with quality while continually working with the IM Team to improve the Implementation and Release Upgrade processes and standards.
  • Available for traveling 15% of the time to client sites for meetings.

Required Knowledge, Skills and Experience 

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university
  • Project Management Professional certification
  • 4 to 6 years related experience and/or training; or equivalent combination of education and experience.
  • Microsoft Office Suite, Microsoft Visio, Saleforce, Google, JIRA, and Microsoft Project.
  • Ability to work in a fast-paced environment
  • Excellent time management skills required
  • Excellent communication skills. Must have strong written and public speaking skills.
  • Ability to be a self-starter
  • Experience developing rapport and credibility with customers with professionalism. 

To apply, please send cover letter and resume to careers@vitals.com