Apply today!

Think working on health care sounds boring? Not here.

Vitals is a company with a shared vision and mission to change the way consumers shop for health care. Each day we strive to simplify the complex choices people face as they make health care decisions through technology and great design.

Come join our team.

Engineering

.Net Developer Chicago, IL and Tulsa , OK

The .NET Developer’s role is to be part of the Vitals team working on the design, develop and implement information systems and application software architectures that support the core organizational functions.

Responsibilities:

  • Confer with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development
  • Model business and systems processes based on findings through use case scenarios, workflow diagrams, and data models
  • Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
  • Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary
  • Where applicable, design, develop, and oversee implementation of end-to-end integrated systems
  • Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives
  • Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans
  • Provide guidance to junior members of the team
  • Ability to conduct research into emerging technologies and trends, standards, and products as required
  • Develop new or modify existing applications and systems as required.
  • Perform configuration and release management of applications and systems as required.

Qualifications, Training and Experience:

  • 5+ years of related work experience.
  • Advanced degree desired and BS/BA in a technical discipline at a minimum
  • Extensive hands-on experience in developing of systems and architecture plans
  • Hands-on experience with business requirements gathering/analysis
  • Strong understanding of information processing principles and practices
  • Solid grounding in core enterprise applications, including Web based and high volume transaction processing
  • In-depth technical knowledge of network, PC, Web, and platform operating systems
  • Strong knowledge of programming languages, including the Microsoft stack (.net) MVC, MSSQL, Entity Framework, Java, and/or open systems.  AngularJS, NodeJS
  • Strong knowledge in Identity Management with SSO and SAML.
  • Strong knowledge in building internally and externally facing API’s and web services.
  • Hands-on experience with application development tools
  • Strong knowledge of software evaluation principles and practices
  • Project planning and management experience
  • Knowledge of applicable data privacy practices and laws
  • Strong understanding of current development methodologies such as Agile
  • Experience working in a team-oriented, collaborative agile environment
  • Must have experience working in the Healthcare technology industry.
  • Exceptional analytical, conceptual, and problem-solving abilities
  • Exceptional understanding of the organization’s goals and objectives
  • Strong communication, interpersonal and consultative skills
  • Ability to present ideas in user-friendly language
  • Able to prioritize and execute tasks in a high-pressure environment
  • Position is based in Bedford, NH

To apply, please send cover letter and resume to careers@vitals.com

PMO

CRM Program Manager- Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are looking to add a CRM Program Manager to our team to help us execute our mission.

The ideal candidate is a self-starter who can work well under pressure and balance competing priorities. This individual will be the primary CRM relationship manager to our client facing staff and manage the roadmap/vision for the CRM platform. This person will be responsible for the delivery of enhanced technology capabilities, providing functional support, and resolving issues.

Initially, this role will include key participation in a significant project to migrate to the SalesForce CRM platform. Once completed, this person will have a significant role in the ongoing expansion and support of CRM/reporting capabilities to respond to evolving business demands.

Responsibilities:

  • Understand the overall vision of the product landscape and can drive requirements; be able to own and drive knowledge sharing around the entire client lifecycle.
  • Can go beyond the CRM landscape and understand business process and drive requirements, priorities, etc. with the business and team.
  • Manage the overall flow and throughput of efforts, large and small, to support our CRM Users
  • Gather information directly from users on suspected system bugs or data corruption.
  • Work directly with users to troubleshoot issues/bugs and escalate to development team for further investigation and resolution as needed.
  • Facilitate effective small and large business user sessions (e.g. capability design, prioritization, process improvements).
  • Collaborate and coordinate efforts with business community as needed for large scale enhancements/projects.
  • Collaborate with development team on functional and technical designs.
  • Perform post-production release validation testing of CRM enhancement/fix releases (final QA testing).
  • Coordinate implementation of regular maintenance updates such as updates/additions to drop down lists and adding new users.
  • Provide functional support on CRM and reporting tools and occasionally train new hires on these tools
  • Provide refresh training to existing business users.
  • Increase CRM visibility with business community by providing regular CRM updates in select business user meetings.
  • Create Training and Reference materials and Release Notes as needed.
  • Help maintain and manage a queue of technology requests using ticket tracking tool to monitor throughput and priorities through to completion.
  • Leverage knowledge of CRM functions and technology to become familiar with our specific CRM systems and data flow.

Requirements:

  • Bachelor’s degree.
  • 5 to 10 years of overall technology/systems integration experience.
  • Minimum of three recent years working on SalesForce CRM specific design and systems implementation projects.
  • Experience in the healthcare industry.
  • Strong systems implementation methodology background.
  • Is well versed with project and program execution methodology including but not limited to Agile iterative and other methodologies.

To apply send cover letter and resume to: careers@vitals.com

CRM Senior Administrator- Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are looking to add a CRM Senior Administrator to our team to help us execute our mission.

The CRM Administrator role is to support and maintain the installation, configuration, and support of the organization’s customer relationship management (CRM) software through best practices. This person will analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality. The CRM Administrator will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of CRM software critical to business operations.

Responsibilities:

  • Ensure that the SalesForce CRM application meets corporate objectives, fulfill end-user requirements, and identify and resolve business requirements issues.
  • Gather, analyze, and define end-user requirements for SalesForce CRM data access and usability in accordance with business objectives.
  • Triage requests for business prioritization and configure CRM for business process implementation.
  • Assist in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with SalesForce CRM users, department managers, clients, and other key stakeholders.
  • Develop and support the implementation of the organization’s strategy, as well as related documentation.
  • Drive general approach and execution of data cleansing efforts, in collaboration with users and developers.
  • Must be able to fulfill ad hoc reporting requests or analysis on timely basis for business users and/or management by querying data base directly, using query tools, and/or validating SQL query results provided by development team.
  • Collaborate with development team on functional and technical designs.
  • Understand and navigate the application(s) accurately to support users and troubleshoot issues

Requirements:

  • 4 year degree in IT or related field
  • 5+ years direct experience in all aspects of managing SalesForce CRM applications.
  • Proven experience in overseeing the direction, development, and implementation of CRM software solutions.
  • Strong background in healthcare including sales and marketing concept development.
  • Very strong understanding of contemporary methodologies for healthcare, aggregation, and analysis.

To apply send cover letter and resume to: careers@vitals.com

Data

Data Research Analyst- Healthcare Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert. There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.

We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We’re looking for a Data Research Analyst who will be responsible for, execution of identified data acquisition activities, driving the overall data acquisition efforts, creation of various ad-hoc reports, reporting on data acquisition activities and assisting in miscellaneous downstream data processing activities to ensure data meets quality standards.
• Identify data acquisition targets through research and determine optimal means to acquire data, whether it is through the use of a mix of crowd sourcing, web mining, and other misc. tools.
• Responsible for oversight of web mining activities, crowd-sourced review moderation workflow, production reports and distribution of dashboards
• Responsible for basic quality control and auditing tasks against incoming acquired data, the identification of data quality problems and providing path to resolution
• Document requirements to support various data projects, coordinate testing and workflow across multiple development teams to implement functionality
• Respond to miscellaneous requests and research from internal and external staff related to data acquisition and assist in QC activities as needed
• Responsible for preparation of reports, presentations and analysis designed to communicate selected data to senior management
• Act as liaison across the different teams as relates to specific data topics, this would include cross business product, data and software engineering teams.

Required Knowledge, Skills and Experience

• Strong data research and analysis
• Intermediate SQL, Postgres SQL skills
• Working knowledge of Microsoft Office Suite, Atlassian products (JIRA, Confluence)
• Strong analytical skills, capable of performing basic data analysis on large datasets
• Detail oriented, meet deadlines, organized with excellent problem solving skills
• Flexible & able to work in high-pressure team environment
• Strong communication skills. Comfortable communicating at all levels
• Working knowledge of Tableau or similar reporting platform
• Knowledge of healthcare a plus
• Able to manage multiple priorities and work independently

To apply, please send cover letter and resume to careers@vitals.com

Data Analyst-Bedford, NH

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

Vitals’ analytics team is seeking a Data Analyst.  Reporting to the Director of Data Management you will be responsible for creating and maintaining ETL processes, analyzing large data sets, presenting findings, and operationalizing data processes.

Responsibilities include:

  • Extracting, transforming and loading data from multiple disparate data sources into a common data store for further analysis.
  • Filtering and cleansing data using pattern matching, lookup tables, scripts and complex algorithms
  • Examining data using a combination of tools and methodologies to find patterns and trends that merit further investigation
  • Interpreting data, analyzing results using statistical techniques and providing reports using a combination of words, charts, graphs and other visualizations to present your findings.
  • Working with the team to identify and address opportunities for process enhancements as well as new analytical opportunities.
  • Creating and maintaining documentation for data and processes

Qualifications:

  • Excellent skills with Microsoft Office Suite, strong SQL skills and experience analyzing flat data files against relational databases
  • Technical expertise regarding data sources, data structures, data organization, and data optimization
  • Strong experience with reporting packages (SSRS preferred), databases (SQL Server preferred), programming (C#, JavaScript, or ETL frameworks)
  • Knowledge of statistics and experience analyzing large datasets (utilizing any number of tools such as SQL, SAS, R, etc.)
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings
  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience.
  • Time management skills, oral and written communication skills, attention to detail, ability to multi-task
  • Knowledge of health insurance plans a plus

 

Please send cover letter and resume to careers@vitals.com

Marketing

Marketing Specialist -Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We are looking to add a Marketing Specialist to our team to help us execute our mission. The ideal candidate is recent college grad who is a self-starter and works well under pressure while balancing competing priorities.

Responsibilities:

  • Manages, updates and maintains calendar of communication and engagement activities
  • Works collaboratively with creative services and account management teams to develop and produce marketing materials
  • Supports sales team with development and production of finalist presentations and collateral materials
  • Maintains library of collateral materials, including brochures, PR pieces, reports, case studies, etc.
  • Supports corporate website content development and updates
  • Performs competitive and consumer demographic research
  • Provides direction and relevant insights to make recommendations for refining engagement strategies based on reports
  • Contributes to communications strategy sessions and generate ideas to increase the creativity, persuasive influence, and overall impact Vitals
  • Provides general support to the Marketing Team

Requirements: 

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and internship experience
  • Excellent organization and planning skills
  • Ability to multi-task and manage multiple projects simultaneously
  • Strong copywriting skills for internal and external communications
  • Excellent grammatical and editing skills
  • Ability to work independently
  • Self-motivated
  • Ability to thrive in a fast-paced environment and be team oriented
  • To perform this job successfully, an individual must be proficient in of Microsoft Office Suite, particularly Excel and PowerPoint

To apply send cover letter and resume to: careers@vitals.com

Sales

Business Development Executive (Inside Sales) - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare. We are looking to add an Business Development Executive to our team to help us execute our mission.

The Business Development Executive (BDE) closely works with the new business and account management vice presidents and is accountable for revenue generating opportunities. The BDE is responsible for generating new business opportunities through outbound prospecting calls, inbound lead follow-up, direct marketing campaigns, social media and other revenue generating activities. The BDE will work across multiple sales channels including Direct to Employer, Broker/Consultant and other strategic relationships

Responsibilities:

  • Identify sales opportunities for new business sales and account management.
  • Prospecting to broker, consultants, and employer groups. Prospecting methods include telephone calls, emails, social media, and direct marketing.
  • Setting up qualified meetings for the external sales vice presidents.
  • Supporting the sales vice presidents and account managers in daily business operations
  • Scheduling, setting up, and coordinating sales webinars and following up on webinar leads
  • Follow-up on inbound leads and conference leads
  • Providing sales and account management vice presidents will marketing collateral that support their sales efforts
  • Identifying and collection of competitive intelligence to be used in the selling process
  • Travel may be required to support sales efforts

Requirements

  • Bachelor’s degree
  • 2-5 years of sales experience or equivalent
  • Excellent verbal and written communication skills
  • Must be organized and detail-orientated with excellent follow up skills
  • com or other CRM experience desired

To apply send cover letter and resume to: careers@vitals.com

Administrative Assistant - Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals. We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives.  Often, saving them meaningful $$$ in the process.  And we deliver these capabilities to Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We are looking to add an Administrative Assistant to our team to help us execute our mission. The ideal candidate is a self-starter and works well under pressure while balancing competing priorities.

This position is responsible for all administrative functions for SVP, Account Management & Operations, his team, and our sales team on an as needed basis.  Just like our industry, things move fast at Vitals and candidates should be able to meticulously juggle multiple projects and be able to execute and prioritize on the go.

Primary Responsibilities

  • Create, format and edit correspondence, communications, presentations and other documents with minimal direction
  • Assist with managing calendar, travel arrangements, coordinating meetings
  • Expense report review and approval, following company T & E Policy
  • Printing/binding sales presentations
  • Assisting sales team with requested marketing/sales materials
  • Liaise and develop relationships with internal staff at all levels

Desired Skills and Experience

 

  • 2 to 3 years administrative assistant experience
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Experience with Google apps: calendar, email, Drive
  • Must have a strong sense of discretion, integrity, trust, maturity and sound judgement.
  • Strong attention to detail and work with a sense of urgency
  • Experience working with and supporting sales teams preferred
  • Must be resourceful and demonstrate the ability to problem solve through independent thinking
  • Must have a keen eye for detail with superior organizational skills and able to prioritize
  • Ability to thrive in a high paced, multi-tasking environment.
  • Excellent organizational, communication and planning skills
  • Confident with a great sense of humor required
  • Bachelor’s degree preferred or equivalent experience.

To apply, please send cover letter and resume to careers@vitals.com

 

 

To apply, please send cover letter and resume to careers@vitals.com

Sales Operations Support Manger-Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate product professionals to execute on this mission.

Vitals is creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options. Empowering consumers with — actionable data, digital tools, analytics, choice algorithms, and cash incentive, often, saving them meaningful $$$ in the process.  We deliver these capabilities to America’s health plans, an Enterprise market with the best opportunity to effect the greatest amount of change in healthcare.

Vitals seeks a Sales Operations Support Manager, reporting to the Senior Vice President of Sales, to support the sales team, and work closely with sales directors to drive results by developing sales target related quotas.  In addition to developing Sales quota plans that support the achievement of Vital’s revenue goals, the incumbent will be responsible for the associated analytics to help manage the sales team’s selling efforts; provide accurate forecasting, pipeline and result reporting.

Responsibilities include:

  • Work directly with Senior Vice President of Sales to achieve sales goals by providing timely sales analytics including pipeline analysis, forecasting and sales results.
  • Implements ideas to improve sales effectiveness and productivity, including development of reporting and dashboards for executive leadership and board of directors
  • Work directly with sales teams to identify problem areas to improve overall performance.
  • Identify issues and solutions to make business flow better for the sales teams. Works on problems to complex scope where analysis of situations or data requires a review of a variety of factors.
  • Manage weekly, quarterly and annual sales planning by preparing and supporting the delivery of specific sales coverage and forecasting analytics.
  • Support the end-of-quarter sales effort and driving results by holding sales teams accountable.
  • Effectively forecast revenue and manage teams compliance and use of Salesforce.
  • Continually ensure validity of data in salesforce.
  • Assist sales team with maximizing quota attainment.
  • Tracks and reports on sales performance.

Requirements and Qualifications:

  • 7+ years’ experience in sales operations, finance or other analytical role.
  • Healthcare experience a plus.
  • Bachelor’s degree required, MBA preferred.
  • Demonstrated success in defining and implementing effective sales process.
  • Significant experience managing Salesforce or related systems.
  • Strong communication and presentation skills with the ability to thrive in cross-functional teams.
  • Superb analytical skills and proficient with MS Office including Word, Excel, PowerPoint.
  • 7+ years’ management experience, leading teams and result driven.

To apply send cover letter and resume to: careers@vitals.com

Vice President of SmartShopper Engagement

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.  We will do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality and availability of health care provider options.

We are the leading – and most comprehensive – online physician information and ratings resource. Ranked by Inc. 500 as one of the fastest growing companies in America for the past two years running, we’re making our mark at the intersection of healthcare and technology. As part of the team, you’ll contribute your talents to what is steadily becoming an invaluable patient empowerment tool during the largest healthcare reform of our time.

We seek a Vice President, SmartShopper Engagement, reporting to the Chief Strategy & Enterprise Marketing Officer, will be responsible for defining and executing Vitals’ desired revenue plans, client satisfaction and retention goals for its customers.

The right candidate must have the ability to comprehend the business value of Vitals entire suite of solutions and capabilities. Exceptional consultative expertise at the executive level required to manage and enhance C-Suite relationships, and articulate the value of Vitals brands in a changing and challenging marketplace.  This role will work with designated Vitals personnel to drive account planning, identify and manage account lifecycle.  Develop and execute client strategy that drives a greater share of revenue while providing a superior client experience.  She/he maintains strong internal working relationships with Vitals leadership in order to secure resources and investment needed to drive client success.

Responsibilities

  • Include overall coordination, functional management, and leadership of all client activities.
  • She/he will develop client-specific goals and retention plans, client satisfaction and revenue growth.
  • The VP SmartShopper Engagement will develop strategy to translate Vitals’ best ideas and innovation into solutions that meet clients’ business goals. This role will ultimately drive greater business value and relationship alignment between Vitals and the client.
  • Map and optimize the end-to-end consumer journey: Work with internal teams to identify places in the journey where consumers disengage and develop strategies to pre-emptively identify and re-engage.
  • Work in partnership with the Marketing team on vision and strategy for how we will use key communication channels to drive the growth of our business.
  • Help drive continued optimization and evolution of our email marketing programs, include lifecycle trigger programs, transactional messaging and large scale campaigns as well as lead the effort to establish new programs including referrals.
  • Work closely with the Director of Engagement Analytics to evaluate and improve consumer engagement metrics. Including, monitoring critical engagement metrics to identify operational strengths, weaknesses and develop opportunities for improvement.
  • Achieve client business growth, revenue, and financial targets.
  • Collaborate with Sales, Product Management and Finance to develop a strategic and tactical plan to achieve the desired annual revenue targets.
  • Participate in the management of client relationships at the C-suite and in closing sales opportunities.
  • Understand industry trends, competitive offerings and other critical determinants to assess the segment’s growth and expansion opportunities.
  • Help the C-suite and major decision makers identify and establish a strategic roadmap or blueprint for business success and position Vitals as the partner to help them achieve their vision.
  • Identify any risks to the client achieving their stated business goals and develop a risk mitigation plan.
  • Review & analyze financial information, business processes and KPIs to understand client performance, discover problems and identify opportunities for improvement.
  • Ensure client retention through the contract renewal cycle and, where necessary, support the renewals process to minimize client attrition.
  • Implement business process improvement solutions to solve customer needs.

Qualifications 

  • BA/BS degree (or equivalent; MBA or advanced degree preferred)
  • Minimum 10-years relevant experience in the healthcare industry.
  • Expertise and experience managing large, complex accounts at the most senior business levels.
  • Comfortable dealing with, and managing in, an entrepreneurial, and extremely fluid, fast-paced environment
  • Deep knowledge and experience in health care benefits.
  • Experience with solution, consultative, strategic and/or conceptual selling required.
  • A strong working knowledge of employer benefits, delivery networks, and the ability to project and deliver account-specific ROI is essential.
  • Experience with account portfolio planning and opportunity prioritization.
  • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
  • Knowledge of business benefits.
  • Proven effectiveness at leading and facilitating executive meetings and workshops.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Strong executive presence and polished communication skills.
  • Excellent problem solving capabilities.
  • Ability to travel approximately 50%

To apply, please send cover letter and resume to: careers@vitals.com

Product

Implementation Project Manager- Lyndhurst, NJ

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We’re looking for an Implementation – Project Manager whose main responsibility will be to provide our clients a high degree of service and guidance during pre-launch and/or during the upgrade process. The individual in this position must be able to work independently and effectively to manage highly complex health plan clients and ensure satisfaction.  In this role, you will be responsible for overseeing the management of the day to day client representation during implementation and post live launch through owning, building, and maintaining client requests, expectations, and timelines. The scope of the position is operationally focused. The skill set includes problem solving/negotiation, status reporting, leadership, collaboration, expectation setting and project planning.

  • Acts as a liaison, trusted advisor and point of contact between the client and various internal departments to enhance the implementation experience
  • Sets and manages client expectations as it relates to release methodology and processes
  • Collaborates with Engineering, Configuration, Quality Assurance and other cross-functional teams to deliver product enhancements, and fixes to the client during the implementation and upgrade process
  • Communicates regularly with clients to report project plan status and milestones
  • Communicates effectively with team by sharing updates, process changes, successes, etc.
  • Demonstrates Vitals Choice product knowledge by demonstrating features and functionality to clients as appropriate during the project engagement
  • Responsible for turning business cases into well-written engineering requests/stories
  • Develops and updates Microsoft Project plans
  • Leads presentations on an as needed basis
  • Responsible for staying current on the VitalsChoice suite of products
  • Will deliver projects on-time, on budget, with quality while continually working with the IM Team to improve the Implementation and Release Upgrade processes and standards.
  • Available for traveling 15% of the time to client sites for meetings.

Required Knowledge, Skills and Experience 

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university
  • Project Management Professional certification
  • 4 to 6 years related experience and/or training; or equivalent combination of education and experience.
  • Microsoft Office Suite, Microsoft Visio, Saleforce, Google, JIRA, and Microsoft Project.
  • Ability to work in a fast-paced environment
  • Excellent time management skills required
  • Excellent communication skills. Must have strong written and public speaking skills.
  • Ability to be a self-starter
  • Experience developing rapport and credibility with customers with professionalism. 

To apply, please send cover letter and resume to careers@vitals.com

Personal Assistant (Call Center Advisor)- Bedford,NH

 

Join Vitals today and help us to empower everyone to shop for their health care like an expert.  There are no better companies better positioned to do this than Vitals and we’re looking for good, passionate professionals to execute on this mission.
We bring together the pieces needed for consumers to become experts — actionable data, digital tools, analytics, choice algorithms and cash incentives. Often, saving them meaningful $$$ in the process. And we deliver these capabilities to America’s Health Plans, an Enterprise market that we see as the best opportunity to affect the greatest amount of change in healthcare.

We’re looking for a Call Center Advisor whose main responsibility will be to answer incoming phone calls and conduct outbound calls for members of SmartShopper to find cost-effective facilities to have their upcoming procedures performed and to address member issues through the Call Center to the appropriate Vitals team for resolution by performing the following duties.

  • Answers calls in a timely manner.
  • Exploring and finding the most cost-effective care options available for customers
  • Responsible for outbound calls/ outreach program including scheduling appointments on behalf of customers
  • Effectively promoting Vitals SmartShopper products and services, while influencing customer use of vitals products
  • Responds to voicemails and support emails.
  • Responds to incentive inquiries in a timely manner.
  • Runs monthly phone reports as well as performance guarantee reports.
  • Responsible for meeting or exceeding phone performance requirements.

 

Required Knowledge, Skills and Experience 

  • High school or college diploma or general education degree (GED) or equivalent combination of education and experience.
  • 3+ years customer service call center experience.
  • Excellent communication skills, as well as ability to motivate, influence.
  • Operational knowledge of MS Office Suite Microsoft Excel, Google internet software, Microsoft Outlook and Gmail.
  • Ability to problem solve.
  • Experience developing rapport and credibility with customers. 

To apply, please send cover letter and resume to careers@vitals.com