advertisement

Patient Reviews

Patient Reviews ?

Overall Rating:
2.0
  •  
Total Ratings

1

Total Reviews

1

Ratings
5 stars
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  •  
Comfortable Office:
  •  
Cleanliness:
  •  
Advanced Technology:
  •  
Caring Manner:
  •  
Pain Minimized:
  •  
Satisfaction:
  •  
Ease of Appointment:
  •  
Comfortable Office:
  •  
Cleanliness:
  •  
Advanced Technology:
  •  
Caring Manner:
  •  
Pain Minimized:
  •  
Satisfaction:
  •  
Write a Review
  •  
Dentist agreed about dental concerns, did not address them, but did include some really expensive other proposed treatments show details Dentist agreed about dental concerns, did not address them, but did include some really expensive other proposed treatments
by Cindy on Apr 3rd, 2015

I had my first appointment on Tuesday 31 MAR 15. This was after leaving a message about three weeks prior (on one of the snow days), then calling again, after no return call in over a week, and getting the appt. scheduled. Hye Park and Regina the hygienist were both quite personable. Oh, free whitening for life is an added benefit! The exam consisted of amazing extensive photos, a thorough tooth by tooth exam, and what appears to be an excellent cleaning. We also discussed that I came in specifically because I had recently broken/chipped part of a tooth while chewing something not very hard, and I have two poorly fitted poorly crowns that create "shelves" which trap food constantly. After all of this I was given a proposed treatment plan. The first thing I noticed that seemed odd was a mouth guard ($424) on my proposed plan, though I have no symptoms related to TMJ, and it is not covered AT ALL by my insurance! If they had asked about the “ever” have jaw pain I would have explained it is very rarely the case, never in the morning, and I am hypermobile, including a dislocatable jaw. Front of face pain? Yes, sometimes, usually relieved by allergy pills. “Well,” I was told it could also still be caused by grinding my teeth “and there are some indications on a few of your teeth.” Those indications were not pointed out. When I indicated that I felt the mouth guard was not necessary I was told “oh, you know most people grind their teeth and don’t know it.” Everyone I know who is at least 30 (I am well above that age), knows if they grind their teeth, even at night while asleep! But, oh well, I would just turn it down. I was then put in a room to go over the Proposed treatment. The cost was gone over, but not what work was going to be done. The most expensive items (thousands of dollars in total) I noticed showed nothing being paid by insurance, to which the reply was “we don't know yet if insurance will cover these, or not." They then have you sign the proposed plan (no date) to show that you have “gone over it with them.” I spoke then with both front desk people. Sieg (? I don’t know how to spell the rest of her name) remained quite personable, the other one (Sue?), was defensive as I tried to ask billing and insurance questions (This was the first time in my adult life seeing a dentist as a “dependent” on someone else’s insurance, my husband’s). I think Sue was angry because I did not agree to pay an upfront $200 down until I had an answer about the insurance. She (Sue?) actually used the term "MY house cost" (I did not know it was her office) when I asked about whether a cash payment was any different (credit cards charge a percentage to the vendor, but mine give nice "rewards" to me, hey hey!). I was reassured that Sieg would call Aetna on 01 APR 15 and get back to me in the afternoon, or see if they could submit my x-rays for insurance approval which would likely take six weeks (said as if my teeth might fall out in the interim). Two full business days later I had heard nothing. Additionally, after looking over the proposed dental plan tooth by tooth nowhere did it address the tooth which I chipped, nor the two poorly fitted crowns. I e-mailed them Thursday night 02 APR 15 with my concerns about not receiving the call back about insurance and using the tooth numbers as they have them to better facilitate discussing my concerns about the teeth not being addressed. Today, as of 4p.m. (1600) 04 APR 15, I have not received any response. I called my dental insurance provider myself and was told the dental office needs to call with the codes. Since I have the codes listed on the proposed treatment plan I was able to get them to look them up. Apparently my insurance is crap as well because one of the items that would seem even more of a necessity to me. “clinical crown lengthening – hard tissue,” where a filling is failing near the gum line, is not covered at all. For a code that my insurance will cover but will “downgrade,” the insurance company would not tell me what the fee schedule for that would be in order for me to know how much would be covered “the dentist office has to call in.” Well, obviously, they are not doing that, which is why I called. I am now very glad I did not put down a deposit and am not going, because it is my sincere belief that they would have said “you signed this so you have to go ahead with the mouth guard” etc. In retrospect as a whole, no matter how nice looking the office is, or how nice the dentist and hygienist and other dental clinicians were, it feels like one of those “buy now, buy today, put your money down to save a piece of dental health today, tomorrow is too late” sales pitch.