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by Audrey Williams on Oct 24th, 2013

Made appointment in early August before moving to Midland. First available appointment was late October for 9:30 appointment time. Realized children would be considered absent for the day if not present at school at 9:30. Called dentist, as a courtesy, to let them know that we would be running late a few minutes. They said if we were more than ten minutes late, they would not see my children. I scheduled their appointment nearly three months ago mind you... I asked to speak to office manager in regards to this. She said she spoke with dentist and they would not see my children or squeeze them in to be seen. They just lost three PAYING customer's business. Doctor offices in Midland have become too busy to offer any sort of proper customer service...or care if they obtain any new patients. We will be seeking a new dentist or returning to our former dentist in The Woodlands who values us as a patient.