Dr. Alicia Serrano MD Patient Reviews

  • Pediatrics Miami, FL

Overall Rating

2.9
  • 8 patient ratings
  • 2 comments

Last 12 months:

3.0 (+ 0.1)

2 Patient Reviews

  • Highly Satisfied
    38%
  • Satisfied
    13%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    50%
  • Bedside Manner
  • Wait Time 56 minutes
  • Friendly Staff
  • Spends Time With Patients
  • Easy Appointments
  • Promptness
  • Fair and Accurate Diagnosis
  • Appropriate Followup

Showing 1 - 2 reviews

1.0 of 5
March 14th, 2017
Extremely unprofessional.
My daughter was at nickolaus children's urgent care and Thai doctor literally walked into a tantrum and yelled something at my daughter about being "geniosa" which means that she's feisty. Mind you, we had been at the center for over 2 hours... any normal 2 year old would throw a tantrum- especially one with Influenza B. She literally told me not to show empathy for my daughter, who had been fussy. This doctor proceeded to talk to me about raising two kids of her own then telling me that she's helping me. Which- I was completely quiet for. She tehen proceeded to tell me not to be mad. I lost it. This lady has no ethical training or bedside manner. She is NOT qualified to give any "disciplinary" advice- especially when it's not needed.
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1.0 of 5
January 18th, 2016
Disappointed
Really unkind bedside manner. Not the most compassionate, very condescending for having chosen peds. Told me that my googling skills will never be her board certified knowledge... when all I was doing was asking questions & voicing my concerns over my child who had broken out with a bad allergic reaction to something. Bad representation of the hospital she works for. Great hospital, not so great doctor.
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