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Dr. Allan Recto Is this you?

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19 Ratings • 2 Comments

3.4
  • 7
  • 1
  • 4
  • 3
  • 4

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
53.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 19 Ratings

Laredo mom

Posted on December 27th, 2010

From the time you get there, everyone is in a BAD mood!!! The staff roll their eyes at you right in your face and speak every rude to you. They have NO privacy when speaking to family members. Everyone that is there can hear what your child is being seen for. My child had gotten vaccinated with the WRONG vaccines. At times it seem that the nurses don't know what they are doing. The office manager is No help at all. When I spoke to her about a referral that was pending for over 3 months was very RUDE. NEVER AGAIN WILL I TAKE MY CHILDREN THERE. Oh and the wait is at least 2 hours with an appt.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Receptionist/Nurse assitant

Posted on March 18th, 2010

All I've been trying to do for the last month is get an appoint so a lab test order can be provided to my daughter. Well after calling and finally getting an appointment, the receptionist got upset because I was trying to explain to her that my copay was $7 and not $10. Well she found the way to tell me that the Doctor could not see me and that i need to come back in the afternoon. She was rude at all time not even allowing me to speak and being sarcastic. My insurance card has been showing a copay of $7 and my daughter has been seen before paying that copay, but since she was trying to charge me $10 and I tried to explained she just told me it was new procedures and the doctor could not see me until after 5. I dont know if they are not trained properly or just inconsiderate bc this is not the first time they are rude. Always on personal phone calls and sarcastic when asked something. It just very frustrating to know that my daughter still needs that blood work done and can't seem to get the order from her physician. The reason that i stayed with Dr. Allan was bc I wanted her treated for that virus that he found in her system. But its so disappointed to know that the Dr. dont even know whats going on in their own office.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Two Stars

Posted on October 14th, 2016

One Star

Posted on April 7th, 2016

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on March 1st, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on June 22nd, 2015

Two Stars

Posted on June 14th, 2015

Wait time
56 minutes
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Posted on February 18th, 2015

Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

One Star

Posted on February 6th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Posted on December 28th, 2014

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on December 13th, 2014

Four Stars

Posted on November 17th, 2014

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