Dr. Alvin Au MD Patient Reviews

  • Gastroenterology Hanford, CA

Overall Rating

2.4
  • 19 patient ratings
  • 4 comments

Last 12 months:

1.0 (-1.4)

19 Patient Reviews

  • Excellent
    16%
  • Great
    16%
  • Good
    5%
  • Poor
    21%
  • Bad
    42%
  • Wait Time 40 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 12 reviews

2.0 of 5
April 4th, 2016
Only saw him because of a referral
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
had a procedure done and wound up being admitted to hospital. luckly that was next door/ he diagnosed me with crohns which forced me to be medically retired from military . never had a recurrence and was diagnosed by a new dr and told I had no crohns, cant understand what he says cause of his strong accent.
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1.0 of 5
August 10th, 2015
OMG!
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Would NEVER go to this doctor again! I was sent because my liver was enlarged. He told me I had an ulcer. No such thing. Not even the symptoms matched. He asked me about my symptoms. I had made a list. He took the list from me, crumpled it up without looking at it and threw it away. He then stood up and said "I guess you have an ulcer." And walked out! My grandmother had gone to him a few years ago and it was equally as bad. Staff is horrible and very unfriendly. You're treated like cows at the slaughter house. SCARY! Ask for a different doctor. Dr. Reznik isn't much better though!
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1.0 of 5
April 3rd, 2015
surgery
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Worst office people I have ever encountered dire pain from gall bladder attacks nine days later still no x rays got infection in feeding tube his nurse Lisa told me to go er got no service no instructions after surgery other than what hospital gave me don't think its doctor it's office staff not doing what they are told to do so Herr I'm in hospital with major infection
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1.0 of 5
February 17th, 2015
If I could give him a zero, I would
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I was referred to Dr. Au due to a high liver panel. My primary care doctor had also requested an ultrasound prior to referring me. The first appointment was OK. He ordered an additional set of lab work, which was performed that same day. Several days later, I called his office to get a copy of the lab results, only to be told she couldn't get them from 'that office' and she would mail them 'tomorrow' when she was at the other office. When I did not receive them, I called again, and she assured me she would mail them that day. When I returned for my followup on the lab work, I waited 3 hours, with absolutely no explanation other than 'we're running late'. There was no offer to reschedule, and when I was finally called in, it was a P.A. that saw me. The way she interacted and gave me the results of my blood work made me think she was a brand new P.A. I was not a happy camper. She said they would schedule me for a liver biopsy. However, I WAS able to finally get a copy of my blood work. The next thing I knew, I was getting a call from Kaweah Delta to 'confirm tomorrow's colonoscopy time'. I was finally able to convince them I was not scheduled for a colonoscopy. Then I got a call from Dr. Au's office asking me why I told the hospital that I wasn't schedued for a colonoscopy. The girl I spoke with didn't seem to believe me when I said that Dr. Au did NOT schedule a colonoscopy, he ordered a liver biopsy. I spent about 15 minutes arguing with her. That day, I received another copy of my blood work in the mail.... this was from my original request (the one where she said she would mail it 'tomorrow'). The postmark was a full week AFTER she said she had mailed it. So she had lied to me. By this time, I had lost all confidence, so I decided to go to another doctor. I asked for a copy of my records, and was competely shocked. The doctor's notes were not even CLOSE to what had transpired. It was obviously some other patient's doctor notes. He had written that I had REQUESTED a colonoscopy even though I had had one 2 years ago (wrong - he had asked if I had ever had one, and I told him I had had one 2 years ago). His notes said he gave me educational material and I had watched a video (wrong - no such thing) And he said in his notes that I sometimes took my mother's pills (wrong - my mother is dead, and when she was alive, she lived 4 hours away from me). My advice is to run as fast as you can if you are referred to him. Who knows, maybe all of these things were due to a really bad staff. But I can just see someone that is not as attentive as I am going ahead and having a colonoscopy that they don't need. BTW - they never did schedule me for the liver biopsy.
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1.0 of 5
December 17th, 2016
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4.0 of 5
May 6th, 2016
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2.0 of 5
April 25th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
April 24th, 2016
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5.0 of 5
March 27th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
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3.0 of 5
January 26th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up

4.0 of 5
December 14th, 2015
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5.0 of 5
October 9th, 2015
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