Dr. Andrew Westfall MD Patient Reviews

  • Ophthalmology Salem, OR

Overall Rating

3.6
  • 5 patient ratings
  • 2 comments

Last 12 months:

5.0 (+ 1.4)

5 Patient Reviews

  • Excellent
    60%
  • Great
    0%
  • Good
    0%
  • Poor
    20%
  • Bad
    20%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 7.5 minutes

Showing 1 - 5 reviews

1.0 of 5
November 4th, 2015
Professor of Chemical Engineer
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Westfall has two challenges: (1) he struggles to conjure compassion for his patients and (2) his company, Retina Consultants, is run like a mass production facility. Regarding (1), he is impatient with patient questions and clearly focused on getting out of the room quickly. When given kind, constructive feedback, he was absolutely not open to any reflection around his mannerisms and behavior. Regarding (2), his staff nurses do not introduce themselves by name and simply start putting in drops, doing tests, etc., without any foundational discussion. It was clear that other (older) patients had been bullied into a cattle car mentality.
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2.0 of 5
July 27th, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This man was extremely clinical and cold. He performs laser surgery like a kid on a video game. What he is doing obviously excites him, but I seriously doubt he could tell you the color of his patient's eyes much less their name. If and when he speaks, he is patronizing and makes assumptions.
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5.0 of 5
May 23rd, 2017
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
July 10th, 2015
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
June 25th, 2015
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