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Dr. Andrew Westfall Is this you?
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Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
7.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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5 Ratings with 2 Comments

1.0 Rating

November 4th, 2015

Professor of Chemical Engineer

Dr. Westfall has two challenges: (1) he struggles to conjure compassion for his patients and (2) his company, Retina Consultants, is run like a mass production facility. Regarding (1), he is impatient with patient questions and clearly focused on getting out of the room quickly. When given kind, constructive feedback, he was absolutely not open to any reflection around his mannerisms and behavior. Regarding (2), his staff nurses do not introduce themselves by name and simply start putting in drops, doing tests, etc., without any foundational discussion. It was clear that other (older) patients had been bullied into a cattle car mentality.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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2.0 Rating

July 27th, 2015

This man was extremely clinical and cold. He performs laser surgery like a kid on a video game. What he is doing obviously excites him, but I seriously doubt he could tell you the color of his patient's eyes much less their name. If and when he speaks, he is patronizing and makes assumptions.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

May 23rd, 2017

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

July 10th, 2015

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

June 25th, 2015

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