Annette S Greenstein, MD

Doctor cancelled my appointment the day before when I had told them 3 weeks ago upon scheduling that I needed an appointment for a new birth control prescription (a time sensitive issue). The receptionist was rude and told me "You know we only do appointments on Tuesdays and Thursdays." I am a new patient and told her I did not know that. She said "YES, YOU DO! I tell all patients that!" When I told her I was not told, she continued to argue that she had told me. Regardless of whether she had or not, that is extremely poor customer service. When I asked why the appointment had to be cancelled she stated that "The nurse practitioner quit on us, there is nothing we can do. We're trying to hire someone." I understand, but staffing issues are not my problem as a patient. I became frustrated and the receptionist told me she would "Talk with the doctor to see if she could come in for you tomorrow." You're telling me you're cancelling my appointment and it's the doctor's day off? Professional.

I became Dr. Greenstein's patient at 37 weeks pregnant. I needed an OB who was willing to take me as a 3rd trimester pregnancy due to a temporary emergency relocation for the remainder of my pregnancy. Dr. Greenstein, her nurse and her office manager Debbie were all very nice and treated me with professionalism. The delivery was not ideal(no fault of Dr. Greenstein)and c-section was necessary. She calmed my fears and the operation went flawlessly. I recovered well and was released to return to my home state where I had my six week postpartum check up and my doctor commented on what a great job she did on the incision. I was very happy with my experence, and would recommend her to my friends in the area. She was very compassionate, returned my calls personally after hours, and thoroughly explained all visits, tests, and procedures. She was very non-judgmental and treated me with the utmost respect.