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Ratings and Reviews

17 Ratings with 3 Comments

  • Excellent
    5
  • Great
    3
  • Good
    4
  • Poor
    2
  • Bad
    3
  • Excellent
    5
  • Great
    3
  • Good
    4
  • Poor
    2
  • Bad
    3

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
27.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

Showing 17 Ratings with 3 Comments

4.0 Rating

February 28th, 2016

Seemed to be thorough and he and staff were compassionate

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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5.0 Rating

January 20th, 2014

Rotator cuff surgeries

Dr. Flores repaired a badly-torn rotator cuff, right shoulder, in 2004. Nine years later, no problems. In 2012, my left shoulder rotator cuff torn almost completely away from the bone, Dr. Flores performed a 4-pin surgery to re-attach the rotator cuff to the bone. Even at age 74, I have not had any real problems with this shoulder since. Although somewhat to the point, Dr. Flores always took the time to answer my questions thoroughly and to explain the problem and what needed to be done. I also found him to be a caring and compassionate person. Without reservation I recommend Dr. Flores as an excellent surgeon for rotator cuff problems.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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2.3 Rating

November 6th, 2013

this office has poor communication and lack of concern for patient

Dr. Flores is a good surgeon. However, it is very difficult to work with this office as you feel you see a lot of people and no one listens or cares.This is a high volume ortho office and it seems the volume is more than caring for the patient. On the medical side you have the PA, the Dr and the medical assistant. Each one has a different role and none communicate well. If you are in pain after the surgery, you need to leave a message for the medical assistance. Even though they state if you leave a message they will call back by end of day, but many times they don't. Each time there an excuse. It is just a very difficult experience for a patient and you are left feeling like they care as much as getting the bill paid but that is about it.

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

July 28th, 2017

4.0 Rating

May 30th, 2017

4.0 Rating

December 10th, 2016

5.0 Rating

June 1st, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

1.0 Rating

May 9th, 2016

3.0 Rating

March 14th, 2016

5.0 Rating

December 17th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

September 2nd, 2015

2.0 Rating

July 31st, 2015

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