Dr. Arturo Casillas MD Patient Reviews

Overall Rating

4.0
  • 42 patient ratings
  • 5 comments

Last 12 months:

3.9 (-0.1)

5 Patient Reviews

  • Highly Satisfied
    62%
  • Satisfied
    12%
  • Neutral
    0%
  • Dissatisfied
    14%
  • Highly Dissatisfied
    12%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 26.6 minutes

Showing 1 - 5 reviews

1.0 of 5
April 14th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
resepcionist is angry with life. Waiting time is horrible... it looks as if they were giving me money for being here. Taking care of my bored children. They don't hay experience with kids. That's for sure
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1.0 of 5
February 1st, 2015
Awful
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Awful experience. Rude and acted like he doesn't care for the kids.
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2.0 of 5
April 7th, 2014
HORRIBLE!!!
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Other doctors from this office are awesome! EXCEPT DR. CASIALLAS ! He is the only Doctor that makes us wait so long everytime he is here..you will see most of his time chatting away with his staff in the hallway. I suggest when you call to make an appointment ask what doctors are in and if he is here RESCHEDULE!! But the staff and other doctors are GREAT!
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2.0 of 5
February 22nd, 2013
Wait time
5 minutes
Dr. Casillas is an excellent Doctor. His westside office staff is lousy. They have me in a room for 40 minutes and they are out there talking about their plans for the weekend and other nonsenses. They also faxed over an incorrect referral when there is nothing wrong with my son!! They alao forget to call in the prescription to the pharmacy.. Very disappointed with the staff.. I have been going for 8 years and this time the service was awful!!
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5.0 of 5
August 12th, 2010
Best Pediatrican
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
He is a wonderful doctor as well as the other ones that help him there. I had a previous pediatrician and wasn't happy with him (Dr. Vega)!!!!!!!!! Going with Dr. Casillas has been the best thing i have ever done. Thank you so much for what you do for our kids. And the staff is wonderful as well. I am very pleased.
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