Patient Reviews ? Write a Review
I have never waited less than a hour to get to see the doctor. This place is constantly over booked and a patient waits and waits. My last appointment I waited over two hours. My time is valuable too, and this is really not satisfactory. Some assistants are friendly; others just trying to get through the hectic day.
I have tried various treatments by other doctors since 2002 with only minimal/temporary relief. Since seeing Dr. Hanna, he has progressed my pain relief from a constant daily inability to care for myself and enjoy life to an almost normal existence. My lower back pain is minimal and my use of pain meds is almost non-existent. I still am dealing with dealing with the Fibromyalgia, be has a plan for that and I know it will work. I went from living in my recliner to walking and enjoying my great granddaughterâs visits. Than you so much!
Dr. Hanna has improved my quality of life, to the point that I can enjoy myself pain free or with minimal discomfort. When I first arrived at the Florida Spine Institute in 2011, he quickly detected assessed and located my back damage. I received my first trigger point injection; and had my first pain free weekend in many years. I was able to go back to work part time and am on my feet the entire shift. Besides the injections, Dr. Hanna and his staff have found the optimal medications that allow me to live my life comfortably and continue to be productive. Dr. Hanna and his entire staff have been stellar, thank you so much!"
He is the nicest doctor ever but the down fall is they have so many patients no one is consistant. I was told by one doctor how bad my injury was and the next time Dr Hanna that it's serious. 2months later he had upped my meds. Then on into case he makes joke like I should be better by now and cant find nothing is wrong.... now that is why I found another doctor who remembers my injuries and further researched my injury to find out I had a cracked hip all that time and Hanna said awe its normal for hips to hurt with back injury. Only solutions they have are are steroids, opiads and epidurals. Time wasted. To many patients and can't keep up. The staff tries to act like doctors, they come in instead of the doctor to treat you. His office Manager thinks she knows everything and so rude and unprofessional. Cant ask her a question because she is on her cell phone arguing with what sound like one of her kids. She is a trip plus a joke.
This was my second attempt at pain management through injections. My first was with the VA hospital and it was a total nightmare. After all of the pain of the injections, my back pain persisted. With Dr. Hanna, my experience was painless and the results have been very significant so far. I am very pleased with my experience at the Florida Spine Institute!
Without being long winded, Dr. Hanna and Diana are angels sent by God! I have had 3 spinal surgeries (no surgeon and I saw 12 consultants would touch me, told me I would remain in a wheelchair the rest of my life- since 1992) In 2008, because of the skilled surgeons, I got out of the wheelchair! Since 2013 (after a surgical revision) Dr. Hanna and Diana have kept me out of the wheelchair. Having severe neuropathy, Dr. hanna, Dianna a a few students gave me SI joint, branch blocks, RFAs, Facet joint injections, trigger point injections and others.The past 8 months, Dr. Hanna and Diana have been the only ones giving me shots and procedures. The relief from pain is amazing. In December, I am having a spinal cord stimulator trial and I am very excited. Donna has been the hard working person responsible for coordinating and getting me the authorizations needed. I cannot thank Dr. Hanna, Diana, Donna, Loretta and all of the staff, enough. There are truly no words for my gratitude. The angles, the staff and Dr. Hanna, Thank you!!!
Dr. Hanna has been treating me for a few years now and without his expertise I would be in a wheelchair. I tried many different things for my stenosis then when I started seeing Dr. Hanna he immediately got my pain down to a manageable level. I would recommend anyone who is at whits end because of pain to come see Dr. Hanna he will make ya feel better
I too thought I would never be without pain, but without the help of Dr. Hanna, my pain levels have been reduced to a level I didn't think would be possible. It has taken some time and dedication from a wonderful physician who has given me my life back! I can now move around with little or no pain. That i thought would never happen. I know see a future of happiness and joy with the ability to play with my awesome 4 year old grandson.
Because of Dr. Hannaâs treatment (since 2008) I have been able to live a life without unbearable pain. I have a rare and complex spinal cord condition plus lumbar herniated disks. Dr. Hanna has used many modalities including physical therapy, tens/ems, ice, heat, and topical medication patches such as lidoderm in addition to medication. We work together to minimize the use of narcotics. I have recently received injection to numb nerve branches in my R&L cervical spine. I would recommend him to anyone without hesitation!
Dr. Hanna promised effective treatment and he more than delivered. I am pain free after 40 years of back pain.
Thank you Dr. Hanna so very much for the TPI injection - in the extremely painful muscle spasms in my back. Its so helpful and the chronic pain is already relieved. You have no idea how much I appreciate it. Right now (for the first time in days) I am sitting here PAIN FREE!
Amazing results with the RFA treatment after 16 years of really bad back pain. No pain for one full year after the Radiofrequency Ablation procedure!
Great staff, very friendly and knowledgable. I felt as though everyone was concerned from my first visit. Upon entering for my procedure to see if I was a candidate for the ablation, I felt comfortable as all that was going to take place was explained in detail. Thank goodness I was told I was a candidate. After the procedure (ablation) I had a comfortable recovery (rest of the day) not even taking aspirin. Within 2 days, I could feel the pain in my neck getting less and less. Within two weeks, I am 70% pain free. I am told it will possibly get even better. Thank you to Dr. Hanna and your entire staff. I own pharmacies in Largo and Clearwater and have no need of taking any pain meds.
Iâve been coming to see Dr. Hanna for 10 years, I travel 60 miles one way to see him as I did receive any relief from the pain management. Doctors in hernando county. Dr. Hanna is the only Dr. i will allow to do the RFA on me. The first time I had it done for my severe headaches, the relief lasted almost two years. I recently had an RFA on my lower back. The numbness in my legs has gone away and the level of pain has been greatly reduced. If I could change one thing, it would be the insurance rules of only getting one side done at a time! Having to use the OR, getting sedation, and other things TWICE is costing more money and time than being able to get BOTH sides done at one time! Medicareâs new rule make no sense at all!!
Iâve had pain with pins and needles running across my upper back and down my right arm. Thinking my pain was from my shoulder and got worse after using the mouse on my computer. I never dreamed my pain was coming from my neck, all the way to my hand. Even walking made my back buzz across my shoulders. The pain affected everything from walking, sitting, and sleeping. Any kind of simple movement was uncomfortable. Having had lower back issues in the past, and taking action surgery, medication and injections that I never thought would work, soon proved me wrong.
In 2005, I was involved in a car accident out of state. Doctors there told me that without surgery, I might suffer paralysis of my legs due to the splintering of a vertebra that was compromising my spinal cord. After enduring four back surgeries within 35 days, I was left with a spinal fusion from the middle of my back to my tailbone. The removal of two ribs created a huge hernia on my left side and excruciating pain throughout most of my body. Dr. Hanna has performed radiofrequency (deadening of the nerves) to my lower back on both sides of my spinal cord. The procedure is a very delicate one to avoid colliding with the two metal rods and many screws. These procedures, along with medication, allows me to suffer much less pain and increases mobility. I can once again enjoy flower gardening, shuffleboarding, fishing family outings and just being alive!
Able to golf without any discomfort or pain. In fact, I can now do anything I like without pain.
I was unable to do much walking at all as I was in chronic pain. My eyebrows were the only place I was not hurting. Now I am able to walk the three floors in my assisted living home and practice the stairs up and down! I know my medication is strong, but that is what it took to help the pain. Dr. hanna is a wonderful Dr. He listens and understands what we are telling him. Loretta is a great nurse and very understanding
Dr. Hanna has been my pain doctor since 2009. Iâve had pain in just about every part of my spine; cervical, thoracic, lumbar, sacral areas. Dr. Hanna has always managed ways to help my pain and he never gives up. Treatments such as medications, injections, epidurals, surgery, P.T., heat, ice and exercises.
The injection received helped tremendously and Iâve been virtually pain-free since the injection. I have been able to go back to the gym and continue with my weight training regimen with no pain afterward.
I have had about 25 percent reduction in my pain in my back. I am able to do more things that i could do before like walking, better standing for a long period of time without pain. I would never go to any other doctor, Dr. Hanna has changed my life.
I had been dealing with radiating nerve pain down my arm for roughly five months. After coming to see Dr. Hanna, I was quickly diagnosed via an MRI and a plan for treatment began after my 2nd injection. I no longer have the intense shooting pain, and I am able to function on a much higher level.
Dr. Hanna is pleasant and accommodating to my needs. My horrible pain is gone and I have had no side effects.
I have been coming to see Dr. Hanna for a few years. Before I saw him, i was having pain in my neck with severe headaches and no one could help me.I also had severe pain in my lower back. Seeing Dr. Hanna has been the best thing I have ever done. He keeps me virtually pain free for long periods of time. I think he does a wonderful job on my pain problems. No one else could do anything for me. Its like a miracle to me.
I have the RFA done each year, this time every year for the past 7 years. The pain drops down to about a 4 on a scale of 1-10. This helps me with my everyday life. The RFAâs will last about 6 months and the pain begins to work its way back.
Dr. Hanna did such a great job it is like being reborn. The pain in my SI is lessened greatly. God has blessed him greatly with his practice. Thank you Dr. Hanna for all that you do. Florida Spine is great.
I had three steroid injections from Dr. Hanna- I was getting very discouraged because the first 2 did nothing for me. But, 4 days after the 3rd injection, I woke up in the morning with no pain after suffering for almost 5 months. Thank you Dr. Hanna
Thank you for the relief! After two injections, the pain has decreased about 80% and seems to be diminishing as I write. If the relief is permanent, Iâll consider your work a miracle
I am so thankful to be a patient of Dr. Hanna. He is constantly working hard to find better treatments for his clients. My life is better for his commitment. i can not thank Dr. Hanna enough!
Dr. hanna and his staff; has treated me with the most outstanding treatment and care. I have been to see a lot of doctors before, they are no comparison to him. I thank everyone for helping me get relief to my pain in the most outstanding way possible.
On 2/24/2015 I had my second caudal and after a week I finally received relief. It has been months since I have had any relief from my pain in my legs ...
I am very fortunate to have Dr. Hanna and his staff; everyone is compassionate in their care. Dr. Hanna takes time to listen (always) and is always there to help. He does give me hope and pain relief. Thank you, Dr. Hanna and Staff, nurses PAs and everyone at the surgery center.
My experience with Dr. Hanna has been very positive. My lower left and right side of my back have been relieved of a lot of pain. My state of mind has improved due to lessening my chronic back pain so I can participate in more activities. I would highly recommend Dr. Hanna to anyone who needs relief from chronic pain. I am getting shots in my neck and am looking forward to getting the nerves deadened like I had on my back. If you are looking for pain relief, look no further, see Dr. Hanna
I have used Dr. Hanna for a year now for pain control and itâs been a very good experience for me. His staff is kind and courteous.
Dr. Hanna has been a great asset for helping keeping my pain under control. I have been seeing him for a few years now and he has gotten my pain level ...
I had back pain for years. Dr. Hanna suggested that I have injections in my back. I was hesitant at first, but went forward with it. The results were excellent. I would recommend Dr. Hanna for anyone with chronic back pain.
Sharing my experience with Dr. Hanna is my pleasure. It is shared with everyone I know because of the amazing difference it has made in my life. Degeneration and disease has not exactly been a pleasurable experience. Shots, surgery and a number of things have been done to take my pain away. Honestly, I have never met a more caring, intelligent and up to date group up on all the latest procedures. Without these people in my life, it would not be worth living. They go above and beyond the call of duty. Day, night, holidays, they are there for me whenever needed.
I started seeing Dr. Hanna 14 years ago, after seeing a really bad doctor. he listens to various problems. He suggests the treatment and lets you decide. All the staff are very helpful and cheery. I had a problem getting my medication in NY. The records were faxed to the NY office and they said they did not get the record and could not help. That meant no pain pills. I forced them to call FSI and talked to Loretta. She fixed the problem and I got my prescription. Thumbs up to everyone. Patient comes first. When I needed surgery Dr. hanna worked with me and the surgeon. No break in RXâs.
My pain level was originally a 10 out of 10. Today after my procedure I have at least 75% relief which is now manageable.
Since my first introduction with Dr. Hanna and the staff here at the Spine Institute , my roads, paths, avenues to recovering some of my health has only been positive and forwardly progressive with every visit and treatment i received. I have been a patient of Dr. Hanna for 2 Â½ years and he has never shown indifference toward finding me relief, nor uncaring treatment. He âpushedâ his knowledge in so many ways to find the type of medical regime that finally met my needs for comforting and relieving intense pain. I suffer from Behcetâs Disease,Fibromyalgia, severe migraines ( using botox greatly reduced my headaches from 5-7 / week < 0 in this past month 11/2014) , Osteoarthritis, and other systemic anomalies that constantly change where pain is ( has been) a constant. I am leaving the area, hence, will be losing this excellent experience of positive health care and support in all ways: physical, emotional, and psychological. I will greatly miss Dr. Hanna and his entire staff at the spine institute. You will all be in my thoughts and prayers- and will always be grateful for the excellent care I have recieved from day one until my last visit here today. Procedure Helped: RX: tens unit, medicinal regime, trigger point inj, and last but not least the personal relationships developed.
Dr. Hanna has been extremely helpful with relief of pain in my back. He is willing to see me anytime and provides information about the cause of my pain and what I need to do for relief.
I have had recurring pain from the RSD in my legs, bilterally. Dr Hanna, Loretta, and the rest of the staff have been extremely sympathetic and helpful with the treatment and recovery from this terrible affliction. The ketamine infusions, combined with daily drug therapy have made a massive difference in my level of pain and quality of life.
This procedure, RadioFrequency Ablation was wonderful in helping me with my lower pain in my back. Dr. Hanna and his office are wonderful and the staff at the surgery center are the best! I only wish I found Dr. Hanna sooner, as I have suffered for so long with lower pain not knowing that this would help as well as it did. When I had the left side done, I could not wait to get the right side done! Thank you Dr. Hanna and staff!
Prior to receiving my cervical ESI, I was not able to turn my head. I was in severe pain and I could not hold my head up. Dr. Hanna recommended I try a cervical ESI. I was hesitant at first; I swore i would never get any needles in my back or neck but I could not take the pain. Immediately after the first injection, I had about 80% relief. I am a believer and would recommend the injections to anyone experiencing severe neck pain.
Dr. Hanna has been very helpful with my condition and he shows a great care for his patients. He listens to your questions and finds a justifiable answer to help solve any problem. I would recommend him to anyone experiencing pain.
Dr. Hanna is very thorough - I have had ESIâs for years but the injections that I have received at Florida Spine Institute helped me more than the ones before - and more quickly.
Dr. Hanna has performed several ESI's of my cervical and lumbar spine. These procedures have helped my pain a great deal. The doctor has hit the areas in my spine with great accuracy. He also has performed cervical RFA on my cervical L&R with a lot of relief. I would say well over 50%. Along with my medication, my pain is at a good level. I'm at a functional level and what a relief!
Dr. Hanna has been a godsend for me. He has helped me with my severe, chronic pain and I am able to meet the challenges of each and every new day with a better focus and enthusiasm. He has always been there for me and explain and advise me on all issues related to my condition. He is well respected and loved in the community. You always hear wonderful things about him.
Dr. Hanna was caring and knew about my disease RSD/CRPS and took the time to learn about me! First and foremost I would like to thank Dr. Hanna and st ...
Since I have met Dr. Hanna, I get relief to my pain and he helps me to do my job better. The RFA and SI joint procedures he did helped me a lot. Now I can do my walking in the morning and swimming during summer season. Dr. Hanna is the doctor you can trust!
Dr. Hanna has always displayed a warm and attentive manner. He has made a big difference in helping me through extremely challenging times of severe pain. He has made himself and staff available for procedures that were not initially scheduled- and on very busy days. Itâs important to find a Doctor that you trust and feel comfortable with and for many years now he has done this for me. Chronic pain I endure is often debilitating, however, the compassion he extends is so much appreciated. With his help, the pain is managed and I donât know what I would do without it.
For the RFA procedure: I am so grateful to Dr. Hanna and his staff for making the process professional, and possible! I personally, have had great pain relief from the RFA each time it has been administered. My pain is immediately reduced post RFA. As someone who has a chronic illness, I am pleased to have the intervention of RFA be so effective. I recommend the procedure to all who have pain from the waist down!
Iâve been seeing Dr. Hanna since 2001. I have severe spinal pain, and Dr. Hanna has always given me attentive treatments. Heâs never let me lose faith or give up. In 2011, we slowly lowered my Oxycontin from 80mg, 2xdayâ¦to nothing now for 2.5 years. He burns my spinal nerves each year and I meditate to relieve my pain and have a good quality of life. I recommend all my biker friends to come here when they have accidents. I always encourage others who want to give up, to keep moving forward. Have had 2 spinal stimulators and they keep me on my own 2 feet.
This procedure helped me so very much. Thank you Dr. Hanna for your staff who were so very helpful. I highly recommend this procedure to anyone who is having as much pain I was in. Procedure: RFA
Dr. Hanna has to one of the finest performing physicians who has ever treated me for my condition. Hands down- he knows his stuff! He understands where the patient is coming from and their needs, fears and expectations.
Don't hesitate to see Dr. Hanna for any pain issues. He will make them disappear.
Dr. Hanna is a compassionate and understanding physician. He listens! I experience low back pain, radiating down my right extremities, before I was fortunate enough to be referred to Dr. Hanna, I had disabling pain for over 6 months before an MRI revealed my problem. At my age, (76) I have degenerative changes and some arthritis, but I have learned that I do not have to live in agony. Injections and physical therapy are providing considerable and manageable relief.
The staff and Doctor are very courteous especially since there is such a huge problem in Florida with pain mtg. The people who are legitimately in pain it is comforting to be treated with respect.
Thanks very much for the kind review, we strive to provide the best healthcare and pain management for all of our patients!
My RFA was a big success, unbelievable. My life has improved tremendously. Thank You.
My RFA was a big success, unbelievable. My life has improved tremendously, Thank You.
Hi Janet, we are very happy to hear the treatments are successful!
DR HANNA HAS GIVEN ME VERY GOOD RELIEF FROM THE INJECTIONS.
Hi Rosalie, Thank you for taking the time to write a review. We are dedicated to providing you the best pain management and it is great to hear you have found relief.
Since Having my spinal cord stimulator, i went from having "all" bad days, being consumed by pain to feeling like a real human being again with a smile a and new life. i will never give up.
Cynthia, Thanks so much for your review. We are very happy that you have found relief from your pain and have a better quality of life!
Since I have been coming here, my body is improving very much. I am walking better, walking longer, Cleaning my house, standing longer, and raising my ...
Since I have been coming here, my body is improving very much. I am walking better, walking longer, Cleaning my house, standing longer, and raising my leg and i am able to bend over without pain. I have told many people about Dr. Hanna and his treatment. I thank God for him and his team.
Mary - thank you so much for writing this great review. We're so glad that you trust us with your health, and we're more than ecstatic to see your improvements!
Dr. Hannah is the most compassionate doctor I have ever met! My 19 year old daughter had been receiving treatments from him for the last 4 months. She was unable to walk, and now is up walking!! If you are looking for a pain doctor I would highly recommend him!!!
Debbie, Thank you so much for leaving this great review! We appreciate your kind words and we're so glad we've been able to help your daughter!
Dr. Hanna was not interested in me as a patient, he wanted me to seek all services from his practice. He wanted to give me a shoot in my neck . He also was upset that I received spine surgery from Laser Spine Institute. He said that Laser Spine Institute surgeries do not work.
I am so sorry you did not have a positive experience at our office. Dr. Hanna is passionate about providing his patients with an informative and effective experience that has a positive impact on their health. If you visit our office again, we can assure that you will have the positive experience you deserve.
He is the nicest and best doctor, he listens and actually helps when no one else has been able to do so for me. His staff are the best of any medical place I have ever been. If you go see him I guarantee you will get better.
Debby Thank you so much. We are pleased to help you and Please let us know if there is ever anything we can do for you.
I started seeing Dr. Hanna over a year ago. My initial appt. left me in the waiting room for about 3 hours, and then another 45-60 minutes waiting in exam for a total appt time of nearly 5 hours. That wait time has improved recently, which I do appreciate, but is still over an hour in the waiting room. The entire staff, including in the surgical center, is extremely nice, with the exception of one receptionist whom I've witness being snippy with patients (and staff for that matter). However, Peter and Loretta are especially awesome and always pleasant. Dr. Hanna and the other providers I've seen there are also very nice and never made me feel like my concerns were unfounded or silly. My only issues with the office visits were the very short amount of time spent with whomever I was seeing that day, and I often had trouble obtaining clear answers for what I felt were simple questions. After multiple unsuccessful procedures I decided to get another opinion. I went to two other doctors (one an orthopedic surgeon) and learned that the treatments I've gotten were not adequate or complete, and what I was initially told about my MRI results wasn't complete. I feel like the last 12 months were a waste of time and money for me. The other (new) practitioners I have seen were surprised when reading my records, especially since they know Dr. Hanna's good reputation. Very disappointing and frustrating. I personally know other people he has successfully treated over the years, so I wouldn't really discourage anyone from going there, but I wish I'd educated myself more and gotten another opinion sooner.
I am very sorry that you feel you were not given the attention or answers that you deserved. Without reviewing the findings of your orthopedic surgeon I am not able to comment on the discrepancies between our diagnosis and/or treatment plans and that of your surgeon. In any case, my ultimate goal is to see all my patients improve their quality of life and reduce their pain. I encourage anyone to seek out a second opinion and always welcome suggestions and opinions of my colleagues as well as my patients. Of course, all doctors have varied opinions on treatment and care of their patients. In the end I am very happy that you are on the road to recovery.
Dr. Hanna is a very, very good doctor and I know that I'm receiving the best treatment possible from him and his staff.
Thank you very much. Please let us know if there is ever anything we can do for you.
Dr. Hanna was referred to me 13 years ago for low back injuries from a rear-end car accident. I was also rear-ended again in 2010 and did not even consider going to any other doctor for pain management. My treatments have been on going with medication and injections. I could not function without the treatments. With every office visit we go over the results from the previous injection and what would be my next options. As a result of my treatments I have gone from sleepless nights filled with leg pains, hot spots, & low back pain, not being able to walk more than 10 minutes at a time, driving more then 30 miles without stopping to sleeping all night and walking & driving time has been lengthened. I referred Dr, Hanna to 2 people and they were "very" happy with the results,
We appreciate your comments!! Our goal is to always improve your quality of life. We are so happy that you continue to do better and I am always here to listen to your needs!
I have been seeing Dr Hanna and his staff for 3 1/2 years regarding primarily problems relating to joint facet syndrome ( Lumbar and Sacroiliitis ) with chronic neuropathic pain . I have found Hr Hanna to be extremely knowledgeable and accountable and accessible in helping me deal with what for me is going to be a long term chronic pain condition . His bedside manner and skills makes you feel that you have his 100% attention . His staff is also consistently responsive , well trained and I have always felt very at ease regardless of who I dealt with at his office . I would eagerly refer anyone suffering with pain to begin the process of forming a Doctor/Patient relationship with Dr Hanna and his staff . I have grown to consider Dr Hanna , along with my Primary Physician , my Co Primary Doctor .
We always enjoy seeing you Henrie! Thank you for your comments. We couldn't be happier that are responding well to treatment.
Dr. Hanna is always professional and courteous. He listens to your questions and helped me greatly in choosing the correct treatement path for me. He helped me weigh the different options and then let me figure out with time the best way to go for me. I eventually had the spinal cord stimulator implanted and It has helped to greatly reduce my pain levels. He had suggested this to me over 1 and 1/2 years before I had it done but was not sure and he just gave me the info and helped guide me to finally do it. He has provide great follow up and care. His Team are always friendly and caring.
Thank you for your comments Miguel! We are very happy with the relief you have experienced and hope to continue reducing your pain further.
He is a nice man but will kinda brush off what u are saying. I feel like a lot of times he is rolling his eyes at me. I ahve waited in the waiting room for 4 hours before than another3 in the patient room. Evry time I see him I plan for the day becuse you never know. Really unhappy with him and thinking of finding another doctor and I have been seeing him for 2 years and I am no better off then I was
I am very sorry to hear that you felt that way. I assure you that our wait times have improved and we continue to work to give our patients the best possible care. I am always here to listen to any concerns.
The office waiting room is horrible with very uncomfortable chairs no magazines and the waiting time every appointment is over an hour. Very hard when in pain. Please fix these important parts of a decent doctors experience. I need to go back to him for more treatment but hate the waiting room. I work midnight shift and get no sleep when I do go for my appointments. Dr Hanna seems like a very doctor but his office say other. the people who work there look unhappy
I assure you that we are working on all your issues and have already significantly reduced our wait time. We appreciate your feedback and understand how difficult it is to wait in pain. We all care about our patients and are open to any suggestions. We have a wonderful new staff and I assure you they care as much about my patients as I do.
He spends as much time with a patient as needed by the patient therefore I accept the long wait. He is a very caring and capable Dr.
We thank you so much for your feedback. We have been working very hard to reduce our wait time. We are always trying to improve and appreciate any feedback!