Ease of Appointment
Spends Time with Me
Follows Up After Visit
I suffered a hand injury from a car accident. I was referred to Brown from Germano (also a OCOA doctor) after an x-ray showed something was up and I was placed into a brace full-time. I went through an MRI which showed a partial tear of the ligament, and Brown decided to send me for Occupational therapy (OT). I had to stop after less than 1 month because it was too painful. He then gave an injection, suggested surgery to fix the tear the MRI found.
He didn't find it, but did say it was "bad in there," but told me all was okay and sent me back to therapy when my stitches were out. When I came back after it being too much again, a second MRI was ordered. The previously partial tear was now showing as a full tear, to which there were lots of questions. Brown answered them as "I don't know" which is extremely frustrating to hear. When I asked what my options were that day, he said I could get another injection and he could do another arthroscopic surgery to see what was "going on in there." At this point, it had been over a year since the initial injury, and I asked him straightforward what I should do.
His answer was infuriating. "Well, I don't know. I'm not the one in pain." I left in tears that day, as if my problems that have prevented me from working for over a year now were trivialized. I did go and attempt to get a second opinion from several doctors, and only one of the many I did call was even willing to look at me; the only answer I got was to consider stabilization surgery, which is something I would only consider as a last resort since I work on a computer. He was willing to do that, but I couldn't do that.
I went back to Brown, got the injection, and it helped this time, but not enough. He did the second arthroscopy a few short weeks ago, leaving before he could answer any of my questions, but just telling my fiance it was fine. Not wanting to be surprised again, I ordered his surgical report as soon as I could, but didn't get it before the follow-up appointment.
He walked in to the follow-up, and without talking to me first he started to say that he was going to take the stitches out and send me back for another course of therapy. My fiance had to stand in front of the door to make sure he stayed in the room to answer our questions, to be met with that he didn't find a tear, again, and didn't know what was going on. He just wanted to send me back into OT and see what happened. He "didn't know" if I'd be able to go back to work, which is a scary thing to hear before one is 25 and has a family. He "didn't know" why 2 MRIs showed a tear in the same location, but gave the answer of it could be in an unreachable area after some prompting. That was something he had never mentioned and really, really should have. I admit I lost my temper a little bit and asked him why he didn't know. "Well, you should, considering the medical degree you have."
I pretty much at that point demanded a CT scan, to which he agreed to, albeit he may have done reluctantly. I was given a scrip, and given instructions by his assistants to wait for their call to make the appointments, but they were to send over my information for me. He ordered a test that couldn't be done by the radiologists' office, causing me to go in twice and wait, and when called for clarification, he wasn't reachable due to him being in the OR, which is understandable, but NO ONE had any answers as to why the prescribed test was written the way it was; why one test was written and another on the appointment was a great mystery to the radiologists. I would not be surprised if Brown had given mixed up orders to the staff.
I spoke with OCOA's office manager today explaining both the situation with the radiologists and how this doctor has treated me. She said it was shocking, because no one has ever complained about him and to mention, she didn't understand why trying to get a second opinion was so difficult after having surgery. Seeing the other reviews here, yeah, the first guy is dead-on about how he is. The office manager offered to have Brown call me to "discuss the issue" to which I declined. There's only so much I can take, and I've requested my records so it's easier to find a new doctor who's willing to take the case. Hopefully.
He may be better with less complex cases, but this is someone who's a recognized researcher; he should be able to explain what's going on a bit better than most. It would explain the bedside manner, but that's about it. He wants to be in and out of his appointments, and doesn't seem to care to take his time.