Dr. Benson Chen MD Patient Reviews

Overall Review

3.8
  • 10 patient ratings
  • 3 comments

Last 12 months:

1.0 (-2.8)

3 Patient Reviews

  • Highly Satisfied
    60%
  • Satisfied
    10%
  • Neutral
    0%
  • Dissatisfied
    10%
  • Highly Dissatisfied
    20%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 22.5 minutes

Showing 1 - 3 reviews

1.0 of 5
September 23rd, 2016
No Longer A Good Doctor or a Good Person
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
In the past, I've given Dr. Chen excellent reviews, but after today, such is no longer the case. I'd been his patient for years, and saw him last two years ago, but last year, his office refused to give me an appointment, whining about Medicare/Medicaid's reimbursement rates and speed of reimbursement, so I went to see someone else. This year, I made an appt to see him again, and no one said anything to me about any changes whatsoever. I drive three hours to see him because I liked him so much, as I live on the Olympic Peninsula. The exam was strangely over sooner than usual, and he said he would give me a new Rx for eyeglasses, as both my distance and reading vision changed. Then when I went to leave, they demanded $48, and I refused, as I said as a dual-eligible, I'm not required to pay, and they claimed Medicare no longer pays for refractions, not acknowledging or discussing Medicaid at all, and I said I live on a fixed income and cannot afford to pay, and the time to tell me I'd be charged $48 is when I called to make the appt. Charging someone, esp someone who drives three hrs who's been a long-time patient, is inappropriate, greedy, and an unfair business practice. They refused to give me my prescription, so they're holding my prescription hostage, which is endangers my eyesight. He refused to write it off and refused to give me the prescription, so I intend to file multiple complaints against him, multiple negative reviews, and post it on social media. This is what the healthcare industry in this country has deteriorated into in this country. Doctors no longer practice medicine, they practice insurance. It's pathetic and hurts the population of citizenry in this country that are the most vulnerable, seniors like myself with aging eyesight. Dr. Chen has turned into a greedy, Bellevue, East King County typical doctor who only cares about money. He should be ashamed of himself.
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5.0 of 5
June 10th, 2015
Professional and extremely competent
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Chen is very courteous and knowledgeable. Goes out of his way for his patients.
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5.0 of 5
June 30th, 2010
The Best Ophthalmologist Ever!
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I can't say enough good about Dr Chen. He really knows his stuff and goes out of his way to address all of my issues and concerns. He has a really calming manner. I had my eye wide open as he looked at them. Normally I am the type to blink and pull back due to nerves and fear. I just felt like I can trust him and he did not hurt me. He genuinely likes his job and cares about his patients. It's not just about the money. He also treats me like an equal and is very down to earth. His assistant Rachel McClain is also a superb person. Like Dr. Chen, she is confident and well trained and easy to like as well as genuinely a caring person. They work really well together and the mutual respect they have for each other shows and gives me yet more confidence in my choice of ophthalmologists. I am so greatful to have found these two.
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