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Dr. Bina Lu Is this you?
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
10 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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8 Ratings with 2 Comments

2.3 Rating

April 23rd, 2013

Let me down

I had a knee injury and she stated the VA wouldn't do anything for me unless I couldn't use it at all. That's not good enough. At least she could have advised me to get help outside the VA or talk to someone to get authorization for the VA to proceed or anything else. Also, I had a serious bladder problem with invisible infections and the tests she ordered didn't show the infections and she didn't realize that the problem probably was to be taken as a serious situation. She just doesn't know stuff.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

April 27th, 2011

San Bruno VA

All of the staff at San Bruno VA are great; could not ask for better. Dr. Lu has been my doctor for almost two years and I have been very pleased with her professionalism. She has always been very helpful as well. Just wished I had an e-mail for her, since I am travelling outside the US and need to ask a question.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

April 7th, 2017

5.0 Rating

January 8th, 2016

5.0 Rating

March 13th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

November 11th, 2014

5.0 Rating

September 27th, 2014

5.0 Rating

February 1st, 2009

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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