Dr. Bonnie Catalano DO Patient Reviews

  • Family Medicine Ellicott City, MD

Overall Rating

  • 4 patient ratings
  • 1 comment

Last 12 months:

4.0 (+ 1.5)

1 Patient Reviews

  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Highly Dissatisfied
  • Wait Time 22.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

2.0 of 5
July 3rd, 2012
Good Doctor, but very rude and uncaring office staff
Wait time
30 minutes
Dr. Catalano is a fine doctor and I liked her a lot, but I just had a horrible time with the office staff. I was put on hold for a good amount of time to be "transferred" to my doctor, only to be "transferred" to the front desk. This happened several times. I also dealt with rude and rather snarky people on the phone and they were not helpful in helping me get an appointment when I needed to. I also had a bad experience with another doctor in the practice when Dr. Catalano was unavailable. He was very rude and left the room several times to for no reason and no explanation or apology. The last call that I had to schedule an appointment was the last straw. The woman was rude and got angry with me when I did not know what she was talking about because she was talking in medical terms that I did not know. Needless to say I left the practice immediately and found another doctor.
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