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Dr. Swenson has taken care of me and my family through many health care issues. He has coordinated multiple doctors for major surgery and follow up care. His attention to our needs over the years has been great. My only complaint is sometimes you have to follow up with the staff yourself....they don't always call back.
Dr. Swenson is wonderful! He follows up with me in person, which I really appreciate, and I am so relieved to find a doctor that I know takes the time to try to figure out whats wrong. He helped me through some tough times and his staff helps get me to specialists fairly quickly. I have a hard time with their phone system so I just press 1 to get one of the nice gals up front to help you.
I feel Dr. Swenson is very caring and sympathetic though I do find that it takes a few days to get results from his office. I do have a lot of health issues and when I need to get it they do all they can to fit me in. I am very thankful for that!
It's my opinion that Dr. Swenson represents everything that is wrong with healthcare these days. My wife had a very frustrating experience with him and his office and we feel that he gamed the medical system, billed our insurance company and us for an unnecessary office visit that did nothing more that waste financial resources, create undue patient stress and abused her personal time. After her experience and receipt of the invoice, I contacted Dr. Swenson's office, medical staff, office manager to voice my dissatisfaction thinking that maybe what happened was just an unfortunate set of circumstances and they would apologize and forgive the bill. Unfortunately, what happened is that I got the run around, calls were not returned and once I did finally speak with the office manager, she was unsympathetic even though she admitted that what happened was not normal patient protocol. Bottom line, I would not recommend this doctor to anyone.
After MRI Dr Swenson referred me to a neurosurgeon. First available appointment with neurosurgeon is 5 weeks. Needed pain medication refilled (Norco) just enough medication to last until I see neurosurgeon. I have a 45-degree curvature of the spine plus severe spinal cord/nerve ending impingement and Dr Swenson will do nothing to help me manage the pain I have daily. All I need is enough medication to last until I see the neurosurgeon, and he refused to do it. He has zero compassion, which I believe is important in any physician. If you have anything more serious than a cold or sore throat, look elsewhere for a doctor who will be there for you when needed.
I am glad to have Dr. Swenson as my primary care physician. He is an excellent listener with a friendly and approachable style who is also tech savvy. His office is extremely well managed and his staff is knowledgeable and efficient. I feel a sense of security knowing I can call his office and be seen in a reasonable time frame.
The staff and Dr. Swenson made me feel comfortable, the first time I walked in the door. I am recommending Dr. Swenson and his staff, to anyone needing a Medical facility that you can trust, feel comfortable with, and along with managing my health, together.
Dr. Swenson takes his time with me & my husband. He actually listens to what we're saying. I have recommended him to several friends & neighbors.
I am so thankful to my friends for referring me to a wonderful doctor and staff. My first visit I was actually acknowledged as a new patient with a warm smile and a "welcome" While getting my vitals I automatically knew the nurse I was with for the first few minutes of my visit was warm, caring, friendly, and SMILEY. No grumpy nurses here! After being escorted to a room Dr. Swenson came in and introduced himself. What a nice, caring professional! Not only did he take the time with me and my previous health history he actually set up labs and a plan of care for me. Part of that plan was be referred to a specialist. Yes, he could have gave me a list of referrals but instead he had his nurse call the top specialist and get me in the next day! All I can say is I look forward to my follow up visit and the friendly and caring staff!
I was new to the area & my neighbors kept telling me there is a great family Dr down the street. They were right. My daughter had a fever & they fit me right in. What a find. Beautiful office, cheerful staff. Barely a wait-- compared to what we are used to. And Dr Swenson is fantastic. Friendly, thorough, easy with my daughter and I. We loved him!! I highly recommend Dr Swenson's office.
I have been seeing Dr. Swenson for almost 10 years!!!!! He is amazing and his staff is the best! I have Lupus and a few other issues that need to be monitored closely and Dr. Swenson is always on top of this and takes the time to listen to me, answer all of my questions and teaches me new ways to cope with my disease and the little things associated with it. His staff is the most friendly and is always so courteous to you and is sensitive to your needs as a patient. I would and have referred friends and family members to his practice. You will not find another doctor like Dr. Swenson in Scottsdale or the surrounding area!!!!! Thank you!!!!!
Dr. Swenson has been a great doctor. Very knowledgeable, takes time to answer questions and is not rushed. But his staff never follows-up with calls related to lab results/xrays/etc and I've left messages before on the appt line and no one has ever returned my call. It gets frustrating.
I have been Dr Swenon's patient for 5 years and he has been in charge of managing my multiple complex medical conditions and referring and coordinating specialists. Besides the doc himself, the office staff provides very friendly and responsive care and attention. I can get an appointment with short notice and walk-in for emergencies. I wholeheartedly recommend Dr Swenson et al.
Dr. Swenson has been our doctor for over 6 years! He is the best family practitioner I have ever had! He makes sure you are comfortable while in his office, spends an amazing amount of time with you and always makes sure you understand what is going on in regards to your health. There is no other doctor I would trust with my family and myself! The office staff is helpful and always greats you with a warm smile! Thank you doctor Swenson and everyone else in the office!!!!!
ANXIOUS AND TIRED, I LEFT DR SWENSON'S OFFICE FEELING MUCH BETTER THAN I HAD IN WEEKS. HIGHLY RECOMMEND IF YOU ARE PLAIN JUST LOOKING FOR A GOOD DR.
Good Dr, fantastic office - efficient, clean, nice office. Someone I would refer anyone to. Had a great experience.
Good doctor when you there in his office. But when you not there he will never followup and never do more than was required during last visit. He has the skill. Just seems like he would rather be doing something else.
Dr Swenson is the best primary care physician I've ever had. He always takes time to discuss why he is ordering certain tests and again when explaining various treatment options. I appreciate the fact that he finds value in supporting optimal health through good nutrition and exercise, as well as with the proper prescription medications when necessary. I find him to be a knowledgeable, thorough, open-minded and patient doctor and I recommend him highly.
Dr Swenson came highly recommended after a hospital visit to Scottsdale Healthcare and I am so grateful to find such a great family Dr near our house!! Dr Swenson is thorough, straight forward and incredibly warm and engaging. He has a great acamedic background in medicine, it was very assuring!! His staff is efficient and all smiles. On a sick day, I was able to get in right away in the morning to see his nurse practitioner, such a life saver for a mom with sick kids!! I highly recommend North Scottsdale Family Medical Center!!!
Just moved to the Scottsdale area and more than one person recommended Dr Swenson...so I had to call. I can see why, his office is nice, well-run and I didn't have any problems making a same-day appt for a nagging infection. Dr Swenson is kind and knowledgeable and I didn't feel rushed while I was in the exam room with him. He takes his time to answer all my questions. His nurse practitioner and staff are friendly and efficient. I registered my entire family on the spot, another great referral I need to pass on!!
We started seeing Dr. Swenson in a pinch and our first experience was ok. As we saw this doc more and more we discovered a few things. The staff is clueless and followup is non existent(xrays, lab work, etc...) Dealing with Dr. Sweson is ok but that staff and over all experience is bad. It is his practice so he is ultimately responsible.
In this day of age where our experiences with physicians become less varied and more standardized, little things end up as differences that distinguish a great practice from a mediocre one.Unfortunately, Dr. Swenson's practice lacks that final touch and falls in the latter category.Example:- The practice offers the ability to make appointments online, from their website. if you attempt to do so, good luck with any callback/confirmations, even if you leave any questions in the "talk to us" field. It falls through the cracks and you will end up having to call the office anyways, eventually delaying your appointment even later.- If you get a full physical with multiple blood/chemistry panels (including for STDs), do not expect a phone call or follow-up letter. You'll have to make an appointment for follow up, and you'll stress until then...No call to tell you that results came back okay and etc. Enjoy not knowing anything until you pay the co-pay.- If his office staff requests records from another office prior to Dr. Swenson continuing any prescription medications, don't expect a phone call informing you that they're having trouble with the records. The problem is essentially set aside until you call asking whether the prescription is ready, when they inform you that your records cannot be acquired and that you'll have to see if you can track them down. This is not necessarily their fault if another office fumbled on my records; the fact that you are not alerted to this by his office staff is a problem though. Time is wasted, you are still stuck at square 1 looking for your records, while Dr. Swenson refuses to write any prescription before acknowledging prior records (per his staff, who refused to double-check with him). Had his staff alerted me to the problem earlier, this matter would have been easily mediated before I was left without my prescription medications.- If you leave a message with his answering service on weekends, don't necessarily expect a call back. You may have to try him a 2nd or 3rd time before you even hear back anything. And usually what you will hear back is his answering service calling you back, informing you that Dr. Swenson thinks you should just walk-in on Monday. This of course, is without you ever actually talking to Dr. Swenson (or a healthcare professional, for that matter). The answering service essentially summarizes your symptoms to him and he'll make the recommendation for you to just come-in on the next business day. I'ver never heard of a physician handling calls like that.-Dr, Swenson has explained to me several times about the "allergy drops" program his office and another allergist run when talking about some sinus issues I was experiencing. Each time, I inform him that he's explained that to me before, but he seems to be quite a proponent of it and continues to push the program. Reminds me of a salesman at times. -In-office visits include 'live' charting of electronic records, so as a result, Dr. Swenson spends a decent amount of typing, staring at the screen. On the other hand, I cannot say that he spends longer within the system than other physicians I've come in contact in. Just a thought I should include.Although Dr. Swenson seems as a knowledgable physician, my experience with the practice as been somewhat moderate to poor and in fact, left me looking for another general practitioner. Keep in mind that this is just my experience and that someone else may have had a better one, but it certainly was not me...and sorry about the length of the article, but I felt I needed to voice my concerns to the public who may be considering Dr. Swenson.