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Surgical Specialist, Oral & Maxillofacial Surgeon, Dentist
9 years of experience
Accepting new patients

Patient Reviews

Patient Reviews ?

Overall Rating:
4.5
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Total Ratings

6

Total Reviews

5

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1 star
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Average Wait: 15 minutes
Ease of Appointment:
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Promptness:
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Courteous Staff:
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Accurate Diagnosis:
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Bedside Manner:
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Spends Time with Me:
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Follows Up After Visit:
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Average Wait: 15 minutes
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Dont pay until insurance goes through, get everything in writing that they will bill medical and dental insurance show details Dont pay until insurance goes through, get everything in writing that they will bill medical and dental insurance
by Michael K on Jun 19th, 2015

The procedure was great, Dr. Dorfman extracted my daughter's wisdom teeth, the recovery was fine no dry sockets. We paid the extra $100.00 for the platelet rich fibrin which I would recommend. The issue that we had was with Mary, the office manager in Anthem, she is the only reason "courteous staff" only received 1 star otherwise everyone else was good. Mary stated that our health insurance would be billed for the procedure as well as my dental insurance. If they received more than what was expected they would refund us the difference of what we pay up front. Mary took my health insurance card and I asked her twice, once at time of estimate and once before the procedure was started, to make sure and bill my health insurance. Needless to say that did not happen. When I called back and asked about it, Mary immediately states that the claim was denied. I then state that I have not received a denial letter and she starts to back peddle. I check with my insurance and they state they have received nothing from this procedure. My insurance even calls Mary to assist in filling out the claim and Mary hangs up on them. I have Blue Cross Blue Shield and supposedly they are an in network provider but if they wont fill out the claim it really doesn't matter if they are or not. When I call Mary after she hung on my insurance, she states that "filling out a medical form is not what is usually done in the dental world" and that she "is not good at it" I told her that was unacceptable for an in network provider. She then stated that I should fill out the medical claim and that she could give me the codes to fill in. I stated that if she has the proper information available that she should do it, she said she will not and that is that. I then asked to speak with Dr. Dorfman to explain the situation and Mary stated that Dr. Dorfman does not speak to people about money issues, this is not only a money issue, it is an integrity issue, which is why the 2 stars for "follows up after visit". I have been fighting this since the procedure was done in April 2nd, 2015. If Mary would have done what she said she was going to do, or at least try and correct it after the fact, this review would have been 5 stars across the board. Make sure that you get a statement in writing that they will bill your medical insurance first and then your dental insurance. I would highly recommend them based on the quality of work they do but I would also highly recommend that you do not pay anything up front, make sure that both your medical and dental insurances are billed and wait until all of your insurance paperwork comes back before paying anything. I am still fighting this and probably will be for an extended period of time, I understand that medical claims maybe difficult but the company needs to act in the clients best interest if they accept the client's insurance.

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Great Experience, Wonderful Doctor and Staff show details Great Experience, Wonderful Doctor and Staff
by Sue T on Dec 9th, 2009

Both my son and I had our widom teeth removed by Dr Dorfman. We had great experiences. There were no complications for either of us. My son tells all of his friends to see Dr Dorfman to have their wisdom teeth out now. I recommend him to everone as well. My husband is having a dental implant placed by him as well

by Michael on Oct 28th, 2009

A very good doctor

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Changed My Life! show details Changed My Life!
Oct 1st, 2009

I had all of my upper front teeth knocked out in a car accident 2 yrs ago. I had a lot of bone destruction form the accident as well. Dr Dorfman reconstructed my upper jaw with bone grafts and dental implants. My smile is better today than it was 3 yrs ago. I even got a modeling job last month. Dr. Dorfman is the BEST ORAL SURGEON IN PHOENIX!!! I recommend him to everyone I meet. All of my friens and their kids have their wisdom teeth removed by Dr Dorfman.

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Best Oral Surgeon in Phoenix show details Best Oral Surgeon in Phoenix
by Mich121878 on Jun 4th, 2009

The best physician experience I have ever had. my husband and I both had dental implants placed by Dr Brian Dorfman and we could not be happier. He worked closely with my general dentist to give the both of us the most amazing results anyone could have. He is a physician as well as a dentist. His credentials are some of the best in the entire country. His website is very informative as well. www.drbdorfman.com