Dr. Brian Eichenberg MD Patient Reviews

Overall Rating

3.6
  • 17 patient ratings
  • 9 reviews

Last 12 months:

2.0 (-1.6)

9 Patient Reviews

  • Highly Satisfied
    59%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    24%
  • Highly Dissatisfied
    18%
  • Wait Time 12 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 9 reviews

5.0 of 5
December 1st, 2012
Dr. E rocks !!!
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My stupidity landed me the ugliest tattoo on my neck..... no way could I hide it..... went to see Dr. E.... and he said he could cut most of it out....Hes an artist !!! He told me I would have a thin scar & I do, but it healed really better than I thought it would... I went back every week so he could keep an eye on it... He was very empathetic, and supportive..... I am happy with the little squiggle thats a reminder, not to be impulsive..... I will go back to him for other procedures.. Thanx Dr. E
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2.0 of 5
May 4th, 2012
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. did not honor agreement to treat any "recurring" lesions within one year after initial removal. Was told there would be a fee to re-treat area. Also found out I was charged over double compared to other offices I called for exact same procedure! Would never recommend this office. Office manager was also very unhelpful and quoted us 2 different prices for same procedure.
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Doctor's Response

This post is in response to a recent poor review by an unhappy patron. Dr. Brian Eichenberg's office values unpleasant reviews as much as our more common positive reviews. As a physician, Dr. Eichenberg is always trying to improve our patients experience with our facility and staff and reviews can help us achieve that goal. Unfortunately, this particular patient said, %u201CIf you do not do what I say. I will write a bad review%u201D. She wanted Dr. Eichenberg to honor 1-2 year guarantee, which was never talked about or implied. Dr. Eichenberg would like to clarify so that future patrons understand we work very hard in trying to please all patients. First, the particular procedure the patient is referring to is never guaranteed at any office. The treatment is different for every patient and the majority of patients need more than one treatment for full results. Due to the misunderstanding of our policy for the procedure between the patient and Dr. Brian Eichenberg's office, Dr. Brian Eichenberg and manager not only honored an additional free treatment, but offered additional treatments at a dramatically discounted rate for any misunderstanding. Secondly, the patient did get quoted two different prices. One price was given to the patient at the time of consult. At this time the doctor was able to give an appropriate quote after examination. After the patient was told about price she consented and chose to have the procedure the same day. Then days later another relation to the party gave our office a call and asked for a price over the phone. This is where there was misrepresentation of what needed to be treated took place for an inaccurate quote. For example, how many, and what they looked like. Unfortunately a quoted price over the phone was different from the one at the time of consult and full exam. We have created a better protocol so this does not happen again. Lastly, our price is a little higher than most. It is because we do not charge a new patient fee or consult fee at this time and you are being seen by a Board Certified Plastic surgeon. Whereas, other offices charge less for the same procedure, but have new patient set up fees equaling to be more than our quoted price. It is very unfortunate for the misunderstanding. Dr. Eichenberg went above and beyond to make the patient happy. In addition, he pays close attention to his reviews so he can improve as a doctor and practice. Dr. Eichenberg consistently has very high patient satisfaction rates because he stands behind his work. A recent national survey which included our office showed that Dr. Brian Eichenberg has higher patient satisfaction and retention rates than the top 10% of all Cosmetic Surgery Practices in the United States. Also, I was recently voted one of America's Most Compassionate Physicians by patients, an honor bestowed upon less than 3% of physicians


5.0 of 5
April 19th, 2012
GREAT FOR ME AND MY DAUGHTER
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I was so happy ,and felt so comfortable that when my daughter came to me I was more then thrilled to have her go to Dr.Eichenberg. ,we are both very happy we look great healed great, every office has room for improvement but nothing that would make me say no to this office :)
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1.0 of 5
March 19th, 2012
run the other way!
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
the guy is a sleeze and unprofessional. Keeps the rooms dark so as not to see the horrible work
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Doctor's Response

This post is in response to a recent poor review by an unhappy patron with the subject line, "Run the other way". Dr. Brian Eichenberg's office values unpleasant reviews as much as our more common positive reviews. As a physician, I am always trying to improve our patients experience with our facility and staff and reviews can help us achieve that goal. Unfortunately, this review does not reflect my personality in anyway. I have never been accused or portrayed as being "sleezy" or "unprofessional" to my patients or staff. It almost seems to be an ex-employee, competition or the wrong doctor that was reviewed. If that is the case, I will pursue legal action. Also, my rooms are very well lit for a clear and professional exam. It is very unfortunate that someone would review negative things that are simply untrue to me and my practice. In addition, I pay close attention to my reviews so I can improve as a doctor and practice; I consistently have very high patient satisfaction rates because I stand behind my work. A recent national survey which included our office showed that "I" Dr. Brian Eichenberg has higher patient satisfaction and retention rates than the top 10% of all Cosmetic Surgery Practices in the United States. Also, I was recently voted one of America's Most Compassionate Physicians by patients, an honor bestowed upon less than 3% of physicians. Dr. Brian Eichenberg


5.0 of 5
November 14th, 2011
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
If you dislike something one of his staff did he will try to fix i am hppy with his work
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5.0 of 5
August 25th, 2010
The Breast Whisperer
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
really nice, caring guy. beautiful office with fabulous surgery center.my overall experience was very good. it is a comfortable place with great staff and wonderful doctor
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5.0 of 5
May 7th, 2010
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Eichenberg did my breast augmentation last week & I am so thrilled with the results thus far.. Him & his entire staff have been amazing! I couldn't have asked for a better experience:)
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5.0 of 5
March 14th, 2009
A great doctor!
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
I'm a patient of Dr. Eichenberg and I would fully recommend him, He is great! A very well knowledged and caring professional.
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5.0 of 5
October 17th, 2007
Promptness
Friendly Staff
Fair and Accurate Diagnosis
worth every penny, great doctor and great staff
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