Dr. Brian Henry MD Patient Reviews

  • Internal Medicine Laguna Hills, CA

Overall Rating

  • 9 patient ratings
  • 1 comment

Last 12 months:

4.0 (+ 0.2)

1 Patient Reviews

  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Highly Dissatisfied
  • Wait Time 15 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

2.0 of 5
August 12th, 2013
Doc is great if you can reach him. Office contact is awful.
Wait time
30 minutes
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Doctor Henry is warm and personable . However the ability to reach the doctor or a person to speak with is awful. When you call with any issue other than needing an appointment, you get terrible service. You can never reach a person, only leave a message for his nurse who determines when she will reply, typically she doesn't return calls until days end, if you get a call back that day. Her only response is set an appointment or go to the emergency room. Oh yes, he will not be able to see you for days. If you call at night after hours the only message the exchange will take is an appointment cancellation otherwise call again the following day to leave another voice mail message on the phone. There is no way to email the doctor or office and no fax other than a Rx request. Oh by the way, need his nurse to follow up with a rehab hospital for records, she can't be bothered unless you practically berate her into it. Dealing with this office is the most frustrating experience. I would give Dr Henry a higher rating but he is responsible for his office policy...the customer service is the worst I have ever experienced. Perhaps he has too many patients to be too worried about it. We haven't experienced any improvement, it just gets worse. We are shopping for a new MD.
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