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Dr. Procter listens to our medical concerns and takes care of our needs for more than 16 years now. Dr. Procter and his staff have been helpful 100% of the time. We would not trust our health to any other Doctor.
I saw PA Courtney Hason today. If there were 6 stars available, she would get that rating. She was very personable, professional, kind and patient. Her knowledge in medicine is exceptional. Her bed side manner is frankly the best I've ever seen and experienced. The whole medical staff there is super pleasant, happy and fast. Overall, this was a wonderful experience.
I've seen Dr Proctor for 6 years. I do my yearly exams as well as normal flu and other issues. He has always fit me in the same day if I was having an issue like a gout attack. His diagnosis and treatment have been better than anyone I've seen in 20 years. Twice I had issues that required a specialist like an orthopedic surgeon. His referrals were just as good. I read people's reviews about wait times. I've waited at every doctor, dentist, eye doc even the vet. I will gladly wait for quality care. He talks to me like a friend and not a number. No complaints.
We have been patients of Dr. Procter since 2005. I have always found him to be very helpful, compassionate and knowledgeable. His staff is amazing. The phlebotomist is top-notch and always gets a vein on the first stick which is difficult to do with me. The PAs, nurses, office manager and receptionists are friendly and helpful. It is easy to get an appointment if you can see a PA which is what I do the majority of the time. If I have a difficult problem I request Dr. Procter for an appointment and he never disappoints. The wait is longer than if I am seeing a PA but I know it's because he is giving the patients before me the same undivided attention that he will give me when it is my turn. We recently lost our insurance plan that allowed us to see Dr. Procter. I am very disappointed in my new doctor but could not make a change to another doctor until the following month--and then it would just be like a box of chocolates--who knows that you are going to get? I made an appointment with Dr. Procter expecting to make a large cash payment as I had a difficult matter that I needed help with. He went above and beyond to help me and made it possible for us to see him whenever we need without insurance but at a greatly reduced cost.
Dr. Procter is very blunt and honest. I like that. He does not hem haw about anything. I always get straightforward answers and diagnosis from him. I have a lot of health problems and with his guidance I am doing really well. He's the best doctor I have had in my adult life. When I first met him, he seemed brusque. This did not sway me. I'm used to brusque and blunt. I mostly like the fact that he has helped me in so many ways and I will never be able to thank him enough.
Dr. Procter and his staff have always accommodated me and my family to the best of their ability. He is straight to the point, without a lot of unneeded information. He takes into consideration the cost of meds when prescribing. If the med is not covered or the cost is too high he always provides samples when available. I am a little panicky right this second, it looks like he may not be in my network. Oh well I guess I will be cash pay, I refuse to go to a different MD.
Proctor told me they should 'hang' Obama! This was right after he was elected;that is how long I have been a patient at this crock of a place. Upset every interaction I have had the last two years. Front desk is awful and condescending. Doc and P.A. Makes sexist remarks and asumptions. Ive just had enough. My health AND wellbeing is important to me unfortunatley not them.
I love Dr. Proctor he is very caring and helps in everything I need...
Seems very rude. short answers when being asked a question. They don't answer phone calls.
Addresses you in a robotic manner and does not look you in the eyes, in addition to being insensitive, mean to my condition and RUDE. Catch him on one of his moody days, which seems to be every day and it just wants to make you walk out. And, heâs pissy about you not wanting to see his arrogant, unknowledgeable, uppity PA(s)/NA(s) that have his same uncaring attitude. Uh Uh, No No I will go to my Vets first before seeing this poor excuse of a âproviderâ.
The only credential Dr Proctor has in his favor is his name...most appropriate!
Dr. Procter pull out my ingrown toenail when he was sick and had runny noise. I was in a lot of pain and had pus coming put out my toe a few weeks after the procedure; I could barely walk, so I requested a follow up visit. It was another doctor who follow up on my ingrown toenail and he assured me that everything was fine and I should keep soaking my toe in warm water with epsom salt. Later on I found out that I still had a sliver of nail inside. My nail has not attached back to the toe after several years. The pride I had on my feet is gone.
The Dr is great, assuming you ever get the opportunity to see him. I've always delt with the PAs, which are fine.The problem is the staff. Either they are completely incompetent, or they just dont care. They NEVER answer the phone, and are generally rude and unprofessional.Thats why ill never go back. After 5 years, I just cant take it anymore..
Diagnosed me wrong causing a serious drug reaction leading to a heart complication. when confronted he said I no longer was a patient. I had been a patient for 3 years. Rude and not helpful.
I love Dr. Proctor...the only grip I have is no one EVER ANSWERS THE PHONE!!! I've had to seek out other doctors who will answer their phones when a patient calls. So frustrating!
Whether it's a sick visit in the front office or Botox in the back office, Dr. Proctor will make you wait, and wait, and wait. That's why even though his office is 2 minutes away, I.would rather drive into Frisco for someone who's more courteous about my valuable time.
I Love Dr. Procter and his Nurse Practitioner Marcy. They are thorough, kind and always go above and beyond. He does awesome Botox too!!! I highly recommend Dr. Procter!
Dr. Procter has a tendency to misdiagnosis. Along with not being honest about the true results of tests. His office staff is extremely unprofessional as well.
Marcy, the nurse practitioner, who is a total witch that talks crap about everyone who works there, including Dr. Procter, made it very clear that I have been waiting hours on end because Dr. P double books...always! I will never go back there and deal with those incompetent idiots again.
Why must it take 2 hours for a simple doctor visit? Even a follow up appointment. Sure they get you back to the room within 5-10 minutes, but then I have sat in the exam room from anywhere to 45 minutes to 2 1/2 hours. Ridiculous. I also don't appreciate having cosmetic procedures advertised everywhere and offered to me constantly. I am here for medical issues. If I wanted Botox or laser treatments, I can find out where to get them. I don't want vitamins injected. I want my sinus infection, etc. or whatever to go away. Duh! Also, why would I want the receptionist to read out my address and phone number each time to the entire room of people sitting there to ask me if it's the same? Can't they just ask if there are any changes or show me the screen? Privacy anyone? I think it's past time for a change.
I appreciated Dr. Procter helping me with an eye problem during an emergency. He was so helpful and his staff was super.
How can he get away with charging so much. I went with a sinus infection and was billed for 3 other things that were not part of the visit. When I tried to call, no one answered the phone.
oh my gosh where do i start, the first thing he did when he came into the roomw as.. yawn.. he signed and said "whats up" this is a professional????come on.. talk about the most unprofessional, uncaring, person i have ever met.. the visit was only about 15 min and the only thing he could do was to refer me somewhere else! i was not happy, w/ the services at all.very poorly dressed, his staff was wearing flipflops also.. very unprofessional.