Dr. Brian Richardson MD Patient Reviews

Overall Review

3.4
  • 33 patient ratings
  • 1 comment

Last 12 months:

4.3 (+ 0.9)

1 Patient Reviews

  • Highly Satisfied
    36%
  • Satisfied
    18%
  • Neutral
    15%
  • Dissatisfied
    6%
  • Highly Dissatisfied
    24%
  • Wait Time 17.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

2.0 of 5
January 15th, 2017
People working the front desk are extremely rude, even before the patient says a word. Are extremely uncooperative and rude. When a patient calls the office, he/she is directed to their voice mail which would be ok if they would promptly return the call. Most of the time, They never
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
1. The individuals at the front desk are rude and disrespectful (even before a word is said). When a patient asks a question, they act and speak in an aggressive and uncooperative manner. 2. When calling to make an appointment or speak with a nurse, you are directed to their voice mail which would be ok if they returned your call. I have never received a call back until after 2 days. Most of the time, the call back never occurs. When talking with others, I've found that others have had the same or similar experiences and have changed to another doctor. I'm also looking for another urologist.
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