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Family Practitioner, Primary Care Doctor
11 years of experience
Accepting new patients

Patient Reviews

Patient Reviews ?

Overall Rating:
4.0
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Total Ratings

27

Total Reviews

4

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Average Wait: 30 minutes
Ease of Appointment:
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Courteous Staff:
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Average Wait: 30 minutes
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Rude Office Manager show details Rude Office Manager
by anonymously and dissappointed on Apr 25th, 2015

Entering the office you see a very crowded waiting room. You approach the sign in desk and greeted by a dirty window and on the other side by a smile...similar to a check cashing location. They take you back to your room usually 30 minutes past your appointment time. You go back to window to ask how much longer and told that all the doctors are running behind. You are finally taken back to your room by a student who is using you as a test project, they are untrained and they should be followed up by a trained staff person, they are not! You hear the staff while waiting, especially Joy, the office manager, who is speaking unprofessional to her staff of medical asst, often using vulgar profanity. Finally, when you are about to give up and go home, Dr. Brock Merritt comes in with a cheerful attitude, comes in. I adress my issues, he leaves and I again wait until the student takes me back to speak to a nice young man, Jon, who is very helpful.. He corrects my address and info that should have been corrected months ago after I even gave it to Joy. Joy is very disrespectful to patients and staff and she is probably the reason the office runs so poorly. If Dr. Brock Merit doesnt do something his office is going to close up.

Feb 23rd, 2015

Dr. Merritt is a wonderful physician. He is knowledgeable and has a wonderful bedside manner. The only downside is the support staff. The front desk is often times rude but I think a lot has to do with the workload. This office sees a LOT of patients.

Aug 13th, 2014

Dr Merritt is great, his staff is incompetent. His office manager Joy, leads them with being rude, doesn't listen, argues and is overall unpleasant. I am actually thinking of changing doctors because of the staff. You can't make an appointment with a live person, you leave a message, and don't get a call back in 24 hours, so you have to call again and get scolded. It took 6 weeks to get a referral to a specialist. Lab person isn't in the office half the time, so you go there after fasting to be told to go to another facility. It has been 4 days since i requested a refill with my pharmacy and they still haven't gotten approval. Signed a medical release in the office, but it was lost. Difficult to get to their office because of the rail construction, and bus stops move constantly so sometimes have to walk 1/2 mile to the office. It is really too bad that Dr. Merritt is such a good doctor and I have confidence in him, but after all the snafu's with his staff, I would not recommend going there, when they were in their other office, and had a different office manager, all the issues listed above never occurred. And I am shocked to see they are still accepting new patients, that doctor's office is way to busy to take more people on, it is evident that the quality of care isn't adequate as is. One hour wait is completely unacceptable.

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Excellent General Practitioner show details Excellent General Practitioner
Feb 6th, 2012

He is very busy. Waits can be over 1 hr . He is very nice and dispenses medication quickly. His staff is excellent in person but over the phone or in writing you may be overlooked. No one has ever been disrespectful to anyone else. I have diabetes and it is taking years to address all the issues. He has so many patients you have to remind him of your situation each time after 2-3 months. Very slow going to making progress, but there is progress. He is great for the occasional cold and such and the area is safe. You would have to pay much more to find an excellent MD so for the cost he is a very good one. If you are knowledgeable and can make suggestions he is tolerant of this, too. Good Luck.

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