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Dr. Bruce Smith Is this you?

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2 Ratings • 2 Comments

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Quality Rating

Dissatisfied

Friendly Staff
Promptness
Wait Time
35.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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worst experience!

Posted on May 1st, 2014

worst kaiser experience out of 3 kaiser visits with different doctors! the whole appointment took 2 hours just for a quick check up and 1 immunization shot for my baby!!! Long wait by the reception area-- Doctor doesn't care, had us wait in the room for too long and wasn't too gentle with my daughter! I understand Nurse trying to do their job but had us wait for too long and nobody apologized for anything! wouldn't go back to this location!

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on June 5th, 2010

Dr. Smith, acts like he cares and he only wants to get out as soon as possible.I over heard him say "I'm just doing my time." He isn't accountable for actions and blames others for problems he brought on himself.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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