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Dr. Carl Smoot Is this you?

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8 Ratings • 2 Comments

4.0
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
18.3 min

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Showing 8 of 8 Ratings

can stop seeing you at any time

Posted on October 22nd, 2011

dtarted out good but he drops pt as he wants

Wait time
45.0 minutes
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How not to choose a front-office staff.

Posted on October 2nd, 2009

Although Dr. Smoot is well-regarded professionally, he is not a warm person. During the time I was searching for a doctor to help treat my sleep problem several of his patients warned me that he could be "difficult" or "very particular" and one even said "people either like him or hate him". Because he is conveniently close as well as highly-trained, I chose him. I recently was fired from his practice due to an episode during which his reception area staff was rude, arbitrary, and mean. They even made me cry over a disagreement about how I was to go about obtaining a refill prescription for medicine the doctor prescribed for me. They even changed his prescription to suit their (incorrect) interpretation of the law concerning Class IV substances. They reduced the number of refills from 5 to 2 without speaking to the doctor, and made me come to the office in person to get the refill prescription. I never spoke to the doctor about this episode, but obviously his staff has decided that I am no longer welcome in his office. It seems shameful that such authoritarian and unsympathetic staffers are able to be such effective gatekeepers, and have so much influence over this doctor's practice.

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Five Stars

Posted on May 13th, 2016

Five Stars

Posted on December 7th, 2015

Five Stars

Posted on July 24th, 2015

Five Stars

Posted on May 21st, 2011

Wait time
5.0 minutes
Easy Appointment
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Friendly Staff
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Four Stars

Posted on May 5th, 2011

Wait time
5.0 minutes
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Five Stars

Posted on May 5th, 2010

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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