Browse Health
Dr. Carlos Arauz Pacheco, MD
Endocrinologist, Internist
27 years of experience
Video profile
Accepting new patients

Patient Reviews ? Write a Review

Overall Rating:
3.5
  • Currently 3.5 of 4 stars
Total Ratings

19

Total Reviews

6

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 3.1764705882353 of 4 stars
Promptness:
  • Currently 2.8333333333333 of 4 stars
Courteous Staff:
  • Currently 3.1764705882353 of 4 stars
Accurate Diagnosis:
  • Currently 3.4705882352941 of 4 stars
Bedside Manner:
  • Currently 3.5294117647059 of 4 stars
Spends Time with Me:
  • Currently 3.3529411764706 of 4 stars
Follows Up After Visit:
  • Currently 2.875 of 4 stars
Average Wait: 24 minutes
Some ratings provided by DrScore.
  • Currently 4 of 4 stars
 |  Two great docs in one office  |  show details
by Pleased PayShunt on Oct 25th, 2014

Dr. Arauz-Pacheco was my fifth endocrinologist. The first three were total jerks. He is very kind and attentive. He practices general medicine still and looks at the whole person. That was a significant problem with my first three endos. He noticed a horrible skin disease on my arms. I'd already walked out on one dermatologist. He encouraged me to go to one he knew, which I did. Then, 10 days later I saw another derm at another med center whom I much preferred. Of course, Dr. A was thrilled that I actually found a derm with whom I could work. I see he has some complaints about his office staff. He was very seriously overloaded. He badly needed another doctor to help him. Finally, his old friend, Dr. Dan Lender, came into the practice to help him. I see Dr. L now, and he's absolutely terrific. They are the two non-dermatologists who have shown the most interest in my skin along with their terrain, my thyroid and diabetes.

Mark as Helpful  | 1 person found this helpful Report Abuse
  • Currently 4 of 4 stars
 |  show details
Oct 11th, 2011

Great knowledgeable doctor. Always professional. Office staff nice and helpful. I have recommended this doctor to others and they have been happy with him as well. I highly recommended this doctor and have been using him for 11 years. Started seeing him by Doctors Hospital until he opened the location in Rockwall and this is where I go now.

Mark as Helpful  | 4 people found this helpful Report Abuse
  • Currently 3 of 4 stars
 |  show details
Jun 21st, 2011

Doc is great. I had major issues with my thyroid and he worked hard to get me back on track. I would still be seeing him now, but I had more than enough of his office staff. They were horrible. I had insurance billing issues out the wazoo, because they continuously filed incorrectly. My prescriptions were never filled on time. My pharmacy would fax several requests only to get no response. At one point, this was so bad that I called my PCP and begged him to fill my script. I had issues getting appointments as well. Once, Dr. Arauz himself told me to schedule an appointment asap because I had become pregnant. His office staff did not see me until one month later. Doc found out and was surprised because he thought I had not done what I was told. Across the board, more trouble than what it is worth. This is unfortunate because he is a good doctor. If he were to get a new staff, I would go back, but not until that happens will I return.

Mark as Helpful  | 1 person found this helpful Report Abuse
  • Currently 4 of 4 stars
 |  Are you a diabetic? See Arauz-Pacheco  |  show details
by Donna Matsumura on Dec 30th, 2010

He never gave up on me, always listened to what I noticed and experienced. He ALSO never avoided the truth, but didn't just slam into me with it. He expresses compassion at all times and compliments me when I succeed.When I ask detailed questions about medicines or symptoms, he is knowledgeable.

Mark as Helpful  | 1 person found this helpful Report Abuse
  • Currently 2 of 4 stars
 |  show details
by suzies on Aug 2nd, 2010

I have seen Dr. Arauz Pacheco for many years and love him but his staff is terrible. I am diabetic, use a walker, and was left waiting at the checkout for so long that I had to return to the waiting room to sit down,at the same time having a low blood sugar episode, which they did not seem concerned about. You can not reach anyone at the ofice for help. The staff did not file the insurance correctly for my blood work and I got a bill for something I never pay for. I refused to pay and their billing company finally dropped the matter after many hours on the phone. The staff is rude and very unprofessional, smacking gum and never looking up when you sign in. Dr. Arauz does give me the time I need but I do ask him to sit down so we can go over everything. He is very caring but it seems he is a bit overloaded.

Mark as Helpful  | 1 person found this helpful Report Abuse
  • Currently 4 of 4 stars
 |  show details
Mar 3rd, 2009

really cares about his patients