19 Patient Reviews
- Wait Time 16.4 minutes
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
Showing 1 - 12 reviews
I apologize for the error. I was a Medicare provider for many years and I forgot to update my website. Due to an unfortunate error on Medicare's part, I am no longer a provider. I continued to see my Medicare patients for over 4-years without receiving any reimbursement for my services. After many calls, I learned that Medicare terminated my contract because I did not complete my recredentialing packet. I did not complete it because Medicare was holding my mail after I complete my change of address form. That is the "long and short" of it. This is not a political statement but errors like this is what concerns me about our government taking over our healthcare. I have helped many patients locate an appropriate psychiatrist for their particular needs. Please feel free to call my office and leave me a message on my voicemail and I will call you back and discuss this with you. I recommend that you contact Medicare for names of psychiatrist that accept it and I will be happy to review the list with you and make a recommendation. I do feel that giving me a “1 star” for an error on my website is a little harsh given that I did not even see you. I will respect your rating and that is why I did not hide your comments.
I would, normally, thank you for taking the time to write this review. However, I am aware of your identity and the reason behind your negative review. I could have "hidden" your comments from public view but elected to allow your opinion to be seen by others with my response below. I appreciate that you feel I am "a very capable and nice man". The remainder of your comments are either incorrect or misleading. I will reply to your comments in the order of your complaints. First, you stated that I "double book". I book two patients on the half hour. It is very common for someone to run late. When that happens, they still want their entire time for their appointment. That causes a "domino-effect" and for the rest of the day, we are running behind. By booking two patients on the half-hour, the most someone will have to wait is 15 minutes. The first one to arrive is seen first. When I have explained my scheduling policy to my patients, they all agreed that it is great idea because everyone will eventually run late due to traffic, etc. My average wait time is 10-15 minutes. That equals the national average (reference, Healthgrades.com). For most patients, my follow-up appointments are 15-minutes. I do have to be cognizant of the time in order to run on-schedule. I do not sense that my patients feel rushed. However, I will respect how you felt about that. You mention that I saw you for nearly 2 years. In fact, I saw you for just a little over 15 months. I did see you three times. However, I did not "pawn" you off to an intern. As I stated in other comments, I do employ nurse practitioners. My nurse practitioners are very competent and I supervise them closely. I have an "open door" policy, that is, any patient can request to see me instead of my nurse practitioners. With the shortage of child psychiatrists in Houston, most child psychiatrists have had to resort to using physician extenders. I am sorry that you were not made aware that you could have requested to see me at any of your follow-up visits. You state that your HIPAA rights were violated because my office manager and I discussed your case in a crowded hallway is false. My office manager and I went to a back room to discuss your complaint on your refusal to pay a "no-show" fee. You admitted to my office manager that you listened through the door of a private conversation. You stated that, "On my last visit when I asked to speak with him his billing manager Melinda Helm told me, 'He will never talk you (sic).'" This is very misleading. It would be easy to interpret your statement that I was refusing to see you and that you could only see my nurse practitioner. That is false. My office manager stated that I would be unwilling to discuss with you about your missed appointment fee and that I would just direct you back to my office manager. That is true. There is no reason for me to speak to you regarding business matters. My only focus when I am with a patient is their problem(s). In addition, you did not want to pay your missed appointment fee because "something came up at work" and you could not make it. We had already waived one no-show fee so my office manager was unwilling to waive another. You refused to pay and you stated you would look for another provider. Your last comments about my office manager yelling at my staff are just out of spite. I am not stating this because I "have my office manager's back" but I have never heard my office manager yell at any employee. For you to state that occurred every time you were at my office is false and, frankly, libelous. If I offend anyone by the tone of my response, I apologize. I do believe that everyone has the right to defend him or herself. It is very easy for someone that is disgruntled to have "keyboard courage" by leaving an anonymous comment. As I stated in the beginning, I could have hidden this comments but I felt everyone deserves the right to express their opinions but they should also be prepared for my response. I wish you well with your next clinician.
First, thank you for taking the time to comment on my practice. I am always willing to listen to constructive criticism. I am sorry that you felt that my office staff was "horrible". However, without specific examples, I cannot comment on why you felt that way. Concerning your comments that "with this Dr., it is all about the money", I, again, cannot comment without knowing why you felt that way. I do employ nurse practitioners. My nurse practitioners are very competent and I supervise them closely. I have an "open door" policy, that is, any patient can request to see me instead of my nurse practitioners. With the shortage of child psychiatrists in Houston, most child psychiatrists have had to resort to using physician extenders. If I did not employ nurse practitioners, my average wait time for a new patient appointment would exceed 6 months. With physician extenders, the average wait time to see me is less than 3 weeks. Finally, I am not sure how to reply to your comments regarding "extensive questionnaires" because I do not use them. While this might sound arrogant, that is not my intent. I will read all self-reported questionnaires completed by my patients and psychological reports that I receive from psychologists that refer patients to me. However, I prefer to learn about my patient's history directly from them or their family members than reading a psychological report or questionnaire. I always ask my parents or patients, "Would you rather I learn about your case by reading the psychological report or by talking to you?"
First, thanks for your comments. While I can understand your frustration of not being able to communicate with someone live on the telephone, we receive, on average, 1,500-2,700 calls/week. My office staff is always on the phone. We do our best to return every call within 24-hours. My office staff does its best to make sure that, if someone changes their appointment or their appointment is changed due to a conflict in my schedule, their original appointment is cancelled. With our volume, I realize that a few errors are going to occur. My apologies for any inconvenience and I hope, once the error was discovered, you were not charged for your "missed" appointment.
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