Dr. Carmelo Otero MD Patient Reviews

Overall Review

4.7
  • 16 patient ratings
  • 5 comments

Last 12 months:

5.0 (+ 0.3)

5 Patient Reviews

  • Highly Satisfied
    88%
  • Satisfied
    6%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    6%
  • Wait Time 21 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 5 reviews

5.0 of 5
July 20th, 2016
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Took care of my.mother with cancer needs and did everything so as ease for me and her at the time of need.
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5.0 of 5
May 23rd, 2013
Daughter
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
This was my mother's first visit w/Dr. Otero. Once we both got over being upset with his horrible staff, we loved Dr. Otero. He was very friendly and thorough. He explained everything to us. Unfortunately his office staff is in dire need of customer service training. The address on the internet is WRONG! His office is at 225 Sonterra, not 155. It would have been nice if the office staff told me that when I called to schedule an appointment. My mother has COPD and, if I'd been told they moved, would have saved her a lot of needless walking. When I expressed that to Crystal, I was basically chastised for "googling" the doctor and not going to their web site...it was my fault, not hers! She continued to be rude and ignore me when I went to the window after waiting for an hour to be seen. Really liked Dr. Otero but the road to see him was very bumpy!
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5.0 of 5
March 26th, 2012
excellent doctor!
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Very knowledgeable and confident in his abilities.
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5.0 of 5
October 26th, 2010
The best surgeon
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Wonderful man and the staff is Fantastic. Cant say enough good things about him and his expertise. Caring and professional.
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4.0 of 5
July 23rd, 2009
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Otero is rude and arrogant. He is a highly rated surgeon but badly needs lessons in how to deal with people/patients. I wouldn't go to him for this reason; he does not listen to his patient's wishes or concerns.
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