Carol Kotzan MD Patient Reviews

  • Internal Medicine Crystal Lake, IL

Overall Rating

3.4
  • 10 patient ratings
  • 4 comments

Last 12 months:

5.0 (+ 1.6)

10 Patient Reviews

  • Excellent
    50%
  • Great
    0%
  • Good
    10%
  • Poor
    20%
  • Bad
    20%
  • Friendly Staff
  • Promptness
  • Wait Time 42.6 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 10 reviews

5.0 of 5
June 28th, 2017
Patients care is her first priority
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Kotzan takes her time with every patient and remembers you when you come back. Very professional and polite.
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5.0 of 5
September 25th, 2015
Once was enough
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
After my first office visit I knew I would never return simply due to lack of any communication between us. It was a list of questions and especially since my explanation of benefits showed a double billing for two office exams on the same day and when I called the insurance company they said what the two exams were and the second one never happened. The insurance rep. said it was paid and I said that's not the point I'm calling because I want you to know she double billed you the second billed exam never occurred at that single appointment. It was disappointing to hear them say there's nothing left to do?
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3.0 of 5
May 22nd, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
2-1/4 hour wait with no mention of it when she greeted me. Exam was nothing more than reading my records from her laptop it was more like an interrogation. Very unresponsive person
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2.3 of 5
February 3rd, 2014
Waste of time.
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I waited nearly 90 minutes to see the doctor and I was the only one in the office. The doctor nor staff ever came by to say the doctor was running late or there was an emergency. It's rude to make people wait this long with no explanation. I would not recommend if you value your time.
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5.0 of 5
August 5th, 2016
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
June 26th, 2016
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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1.0 of 5
December 22nd, 2015
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1.0 of 5
September 1st, 2015

2.0 of 5
July 30th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
February 24th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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