Dr. Carol Shi MD Patient Reviews

  • Family Medicine Newport Beach, CA

Overall Rating

4.3
  • 20 patient ratings
  • 5 comments

Last 12 months:

5.0 (+ 0.7)

5 Patient Reviews

  • Highly Satisfied
    70%
  • Satisfied
    10%
  • Neutral
    5%
  • Dissatisfied
    5%
  • Highly Dissatisfied
    10%
  • Wait Time 11.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 5 reviews

2.0 of 5
February 4th, 2013
Staff is Cold and Rude
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I think Dr. Shi is great. However, her staff is horrific. I have dealt with Jennifer and another girl. They are rude, not helpful, don't greet patients, they act like they are annoyed by patients, they seem miserable and like they hate their jobs. I have been dealing with her hateful staff for too long. I am finding another Doctor.
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5.0 of 5
August 8th, 2011
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Excellent physician with excellent bedside manner
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1.0 of 5
April 20th, 2010
Easy Appointment
Friendly Staff
Looks like a good doctor, but reception is extremely rude. They do not allow a patient to leave voice mail. They expect you to just hold for 15 or 20 minutes on the automated answering service without talking to anyone, even at 2pm in the afternoon when their office is supposed to be open and fully staffed.
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5.0 of 5
March 31st, 2010
Excellent Bedside Manner!
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have been a patient of Dr. Shi's for three years now. I love her bedside manner and she is the most caring and personal doctor I have ever had. I would recommend her to anyone who wants the personal touch that is missing in this day and age.
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5.0 of 5
October 7th, 2009
Human Resources Director
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have been in the people business for over 25 years as it relates to Human Resources and knowing that its "People who make it Happen". I expect the same treatment from others as I give to my employees and customers which is Dignity, honesty and respect. When I first found Dr. Shi, I was hopeful that we could have the type of patient/ doctor relationship that is sadly lacking in today's medical enviornment. You hear a lot of negative things out there in the medical industry marketplace, so much that you just stopped listening and reading after a awhile because its too much. I have seen Dr. Carol Shi for my annual wellness checkups for the past two years. The appointment scheduling went through with a breeze. Great office staff, very nice and helpful. I had to transfer my medical records and the office staff was willing to help me out after I signed the necessary paperwork. Thank you. Saved me time.Each time after my appointments, follow up was needed based on a diagnosis. Dr. Shi was very thorough, detailed and personable during both examinations. She was also prompt in her follow up with me ( she contacted me personally) to provide feedback on my test results ( in less than a week I might also add). How many times has your doctor personally called you back with information about your overall health condition? Although I need to now be referred out for a medical issue, I am confidant that I have gotten what I was in search for, a doctor who cares about me and who is willing to invest the time and attention to ensure that her patient's medical concerns are taken care of.Outstanding! I win. As a US citizen during a time of healthcare change and reform, all I ask is for the continued freedom of choice to find a quality physician and true professional like Carol Shi! From a smart satisfied customer who plans to keep her physician! Patient referrals will be plentiful!
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