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Cassandra Hernandez-Sheppard MD Patient Reviews

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Overall Review

4.0
  • 13 patient ratings
  • 6 comments

6 Patient Reviews

  • Highly Satisfied
    62%
  • Satisfied
    15%
  • Neutral
    0%
  • Dissatisfied
    8%
  • Highly Dissatisfied
    15%
  • Wait Time 21.9 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 6 reviews

5.0 of 5
March 26th, 2015
Experience
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I had a great experience at this location, staff was friendly, Dr. Sheppard was attentive and informative, she was precise and prompt, offered options and gave me positive feedback which i appreciated.
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5.0 of 5
March 8th, 2015
Great treatment every time.
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Sheppard is always compassionate, caring and down to earth. She takes her time with you and makes sure all your questions are answered. I would follow her if she ever moved her practice. The office staff is professional.
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5.0 of 5
February 28th, 2015
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The weather has been truly terrible this week and my family doctor closed his office. I went to CareNow because I could not wait for my family doctor to open back up. After being seen by the doctor there I was diagnosed with pneumonia and Dr. Sheppard was wonderful! She made sure I understood the importance of following the directions for taking my medications and also to follow up to make sure I was not getting worse. I was going to go to my family doctor for my follow up but his office was still closed due to the weather so I came back to see Dr. Sheppard again. I am very pleased with my experience and will definitely use CareNow for my health needs in the future.
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5.0 of 5
February 1st, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Fantastic consistent doctor. Very thorough across all of our family members, good listening skills, and a partner in better health.
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5.0 of 5
January 26th, 2015
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Quick and easy! She really listened to my concerns.
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5.0 of 5
June 18th, 2010
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Was treated at CareNow walk-in facility in West Frisco. A grinding-rasp tool used with pneumatic tools, had disintegrated & lodged a piece of metal shrapnel in my bicep. I was taken back within minutes to clean & Examine extent of injury. X-ray was done to insure no metal pieces left in arm after removal, stitches followed to close wound, along with a tetanus shot & antibiotics prescribed. Everyone involved was professional, warm, caring & friendly. Would I recommend? YES!!!
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