Dr. Casandra Mateo MD Patient Reviews

Overall Rating

3.8
  • 17 patient ratings
  • 5 reviews

Last 12 months:

4.1 (+ 0.3)

5 Patient Reviews

  • Highly Satisfied
    47%
  • Satisfied
    18%
  • Neutral
    18%
  • Dissatisfied
    6%
  • Highly Dissatisfied
    12%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 13.6 minutes

Showing 1 - 5 reviews

3.0 of 5
March 18th, 2016
Some lazy nasty staff
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Some staff are lazy and rude. I believe her name is Pamilla? Terrible customer service. She brings down the office with her negative attitude and chases patients away.
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5.0 of 5
March 11th, 2016
Great office
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
This office had the nicest most welcoming staff I've ever experienced. These days that's not very common as I'm sure we can all agree! Janet Chace, medical assistant for Dr. Mateo was such a pleasure in every way!! Huge asset to have in any business. Especially in a doctor's office where patients really need the love! I had to bring my infant with me and she not only took care of me as the patient, but she kept my baby so happy and entertained! What a pleasure! Thank you for being you Janet! Every doctors office should have more people like you!! Dr. Mateo was very informative, knowledgeable and took her time with me which was great! We'll see what my MRI says so I can get a diagnosis when I return. Thanks MSPB Neurology!
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1.0 of 5
November 11th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
great treatment day of visit, but no response to mu inquiry regarding a diagnosis.
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5.0 of 5
April 9th, 2011
she is the best
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have being a pt of Dr Mateo for over 5 years, now she has moved to a new county and I will be following her there, other pt's feel the same way. Shes a wonderfull Phycisian and a wonderful person. She cares for all her pt's.
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1.0 of 5
December 19th, 2010
Find another doctor
Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I visited this provider for private consultation which was a rip off: $300!!! After a long wait, I was seen by her and the actual visit amount to 10 minutes of history and 5 minutes of avoiding any answer before I do another test (in her office of course) for a further $650. The benefit of my expensive visit to her practice was one big zero. It would also help somewhat if she worked on her English to improve her communication skills.Overall, this was a big mistake to see her and I'm sure that any other doctor could serve me better than this clown.To make things worth, her office keeps harassing me for payment although I was a private pay and paid my bill in full, before I saw the doctor...
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