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Dr. Cathleen Roberts Is this you?

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8 Ratings • 2 Comments

4.3
  • 6
  • 0
  • 1
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
21.7 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 8 of 8 Ratings

Good Doctor with poor staff

Posted on August 28th, 2012

Excellent with child and getting him to cooperate and being able to diagnose and identify problems. My son really liked her (rare, as he is scared of strangers) and she made an impression on me with her kind patient nature. However, her staff never sent her findings to his neurologist who referred us to her, or to our pediatrician. As he got older and different problems came in evident, we tried to make another appointment with her but were unable to find any records with either of his other two doctors. When we finally located her, her staff refused to make an appointment for him for six months because they felt he was a "new" patient even though they had all the records of his previous visit. Revolting behavior, considering he is at a crutial developmental time and waiting further will only hurt him. The doctor is lovely if you can get past the trolls that guard her office. They even hung up on me while I was on hold and brought me to tears with their condesention and misinformation.

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Poor staff and service

Posted on October 13th, 2011

Dr Roberts and staff have a handy trick to charge their patients double by adding a extended office fee that they fail to tell patients about.

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on September 21st, 2017

Five Stars

Posted on August 5th, 2016

Five Stars

Posted on August 3rd, 2015

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on April 3rd, 2015

Five Stars

Posted on September 10th, 2014

Five Stars

Posted on September 25th, 2013

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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