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Dr. Charlene Chang-Smith Is this you?

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Ratings and Reviews

8 Ratings with 2 Comments

  • Excellent
    5
  • Great
    0
  • Good
    1
  • Poor
    0
  • Bad
    2
  • Excellent
    5
  • Great
    0
  • Good
    1
  • Poor
    0
  • Bad
    2

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
8.3 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

Showing 8 Ratings with 2 Comments

1.0 Rating

September 21st, 2013

customer

Having worn glasses for most of my life I have seen many providers. This is the absolute worst experience I have ever had. The Dr herself was decent, but the staff were incompetent and many mistakes were made with billing and service. I would not hesitate to tell anyone this facility is terrible, and will any chance I am given.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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3.7 Rating

November 6th, 2012

great dr bad billing

Both Dr Chang and Stevens were great but check with your insurance company NOT the office to see if your insurance is accepted. I made the mistake of asking the receptionist and now I am being told the $300 bill is on me because it is my responsibility to check who my providers are. I went in with an eye injury, guess I should have stopped to read my policy with only one eye. I will not be going back, too bad they were good doctors in a very nice office.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

October 10th, 2016

5.0 Rating

November 10th, 2014

5.0 Rating

October 14th, 2014

1.0 Rating

September 19th, 2014

5.0 Rating

June 27th, 2014

5.0 Rating

January 28th, 2013

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
  • Nearby Doctors

    Dr. Charlene Chang-Smith is similar to the following 3 Doctors near Oroville, CA.

  • Dr. John Johansson

    Ophthalmology

    Oroville, CA 0 mi

    3.7
    (3)
    43
  • Dr. Eric Stevens

    Ophthalmology

    Oroville, CA 0 mi

    20
  • Dr. Thu-Trang Phung

    Ophthalmology

    Oroville, CA 0.09 mi

    5.0
    (1)
    20