Dr. Charlene Chang-Smith MD Patient Reviews

  • Ophthalmology Oroville, CA

Overall Rating

3.9
  • 8 patient ratings
  • 2 comments

Last 12 months:

5.0 (+ 1.1)

2 Patient Reviews

  • Highly Satisfied
    63%
  • Satisfied
    13%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    25%
  • Wait Time 8.3 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

1.0 of 5
September 20th, 2013
customer
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Having worn glasses for most of my life I have seen many providers. This is the absolute worst experience I have ever had. The Dr herself was decent, but the staff were incompetent and many mistakes were made with billing and service. I would not hesitate to tell anyone this facility is terrible, and will any chance I am given.
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4.0 of 5
November 5th, 2012
great dr bad billing
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Both Dr Chang and Stevens were great but check with your insurance company NOT the office to see if your insurance is accepted. I made the mistake of asking the receptionist and now I am being told the $300 bill is on me because it is my responsibility to check who my providers are. I went in with an eye injury, guess I should have stopped to read my policy with only one eye. I will not be going back, too bad they were good doctors in a very nice office.
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