Dr. Charlene Chang-Smith MD Patient Reviews

  • Ophthalmology Oroville, CA

Overall Rating

3.8
  • 8 patient ratings
  • 2 comments

Last 12 months:

5.0 (+ 1.2)

8 Patient Reviews

  • Excellent
    63%
  • Great
    0%
  • Good
    13%
  • Poor
    0%
  • Bad
    25%
  • Friendly Staff
  • Promptness
  • Wait Time 8.3 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 8 reviews

1.0 of 5
September 21st, 2013
customer
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Having worn glasses for most of my life I have seen many providers. This is the absolute worst experience I have ever had. The Dr herself was decent, but the staff were incompetent and many mistakes were made with billing and service. I would not hesitate to tell anyone this facility is terrible, and will any chance I am given.
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3.7 of 5
November 6th, 2012
great dr bad billing
Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Both Dr Chang and Stevens were great but check with your insurance company NOT the office to see if your insurance is accepted. I made the mistake of asking the receptionist and now I am being told the $300 bill is on me because it is my responsibility to check who my providers are. I went in with an eye injury, guess I should have stopped to read my policy with only one eye. I will not be going back, too bad they were good doctors in a very nice office.
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5.0 of 5
October 10th, 2016
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5.0 of 5
November 10th, 2014
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5.0 of 5
October 14th, 2014
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1.0 of 5
September 19th, 2014
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5.0 of 5
June 27th, 2014
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5.0 of 5
January 28th, 2013
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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