- Friendly Staff
- Appropriate Followup
- Spends Time With Me
- Bedside Manner
- Accurate Diagnosis
- Easy Appointments
- Wait Time
Share Your Experience
Have you seen Dr. Charles Brown?
April 28th, 2017
Extremely rude and unprofessional staff. Spoke with a lady at this office named Andrea who was extremely rude.
November 11th, 2016Courteous and friendly
I've been a patient at Dr. Brown's office for over 15 years. I've always found the staff and physician courteous and helpful. They put my mind at ease and they've always been very nice to me.
August 17th, 2016Horrible front office staff
July 20th, 2016
September 17th, 2015
Dr Brown is an EXCELLENT doctor and I have used him as a family physician for over a decade. However, often the staffing that deals with the public leaves MUCH to be desired. On today, from my job while on the clock, I called to schedule an appointment for my son. I was IMMEDIATELY put on hold and listened to "hold music" for about 17 minutes. The phone rang again several times in which they picked up and put me back on hold. Through all of this 'hold time' NOBODY picked up and explained that someone would be with me.....no offer to get my name and number to call me back. No communication. Just thrown on hold. RUDE and VERY unprofessional. After holding for a total of 20 minutes, FINALLY a person came to the phone asking if they could help me. When I explained it was for my minor son, I was told "oh no...Doctor Brown doesn't see children". I was aware he is NOT a pediatrician; however, I had never known he does not see children. It should not have had to take me 20 minutes of hold time just for someone to have the decency to get enough information to help me. The person answering the phone could have told me what I needed to know in the first 10 seconds instead of abruptly throwing me on hold. As an assistant director of a customer service department, I take the LACK of customer service VERY personal. Often, clientele is lost due to the employees.....although Dr Brown is an EXCELLENT doctor, a review should be made periodically of the folks who answer the phones and their lack of etiquette. I have, for a long time, felt the impersonal and 'borderline' rude mentality of several of the front desk folks over the years as I have watched staffing changes. People who pay money (whether out of pocket or through insurance) should be treated better. We are THEIR "customers" and we pay THEIR salaries.
December 16th, 2013
July 8th, 2011I would recommend him!
April 6th, 2011charles cook
i find dr.brown to be a very compotent physician.slow diagnosis by a specialist in spinal injury almost cost me paralysis in my lower body.his reading over the mri and understanding saved me. i think he has a great staff also
March 6th, 2011Terrible Physician
I had what Dr. Brown called a "complete physical" and he gave me a clean bill of health. My family made to go to THEIR physicain 10 days later for "complete physical". That doctor immediately found that I had Stage 3 lung cancer!! Had my family not forced me to go to another doctor - I would have been dead in less than 6 months. Now at least I have a chance to fight it
January 26th, 2011Terrible Staff, Nice Doctor
Dr. Brown is very nice. He does seem to push pills and wants to refer you to a specialist, which takes forever. The office staff; however, it absolutely terrible, except for his primary nurse, and the Office Manager is EXTREMELY RUDE. I have never been talked to so terribly by a doctor's staff members. They treat you like you're a bother.
December 23rd, 2010HIS WIFE IS VERY RUDE and RACIST and works in FRONT OFFICE.
August 15th, 2010Likes to push pills
Dr. Charles Brown is similar to the following 3 Doctors near Southaven, MS.
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