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Dr. Charles Givens Is this you?
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Bedside Manner
Accurate Diagnosis
Easy Appointments
Spends Time With Me
Wait Time
9.2 min

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20 Ratings with 4 Comments

5.0 Rating

July 3rd, 2017

Knowledgeable, highly professional, good bedside manner. Takes time to discuss issues.
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

April 1st, 2014

Good care

It is always a good experience with staff courteous and professional

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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3.7 Rating

March 14th, 2014

Office Staff could be the practice downfall

Dr. Givens is fantastic; the only reason I am with Southern Berks Family Medicine. I have had nothing short of bad interaction with Betty in billing. Her group used wrong billing codes which consequently resulted in a significant overcharge to me; a mistake that could have been easily avoided and/or corrected. Rather than show any sort of sympathy or compassion, she was verbally rude & upset that we took her time; so bad that the insurance representative even commented negatively. She is mean spirited, insensitive, and unprofessional; she may be the single reason my family chooses to change physicians. Dr. Givens and the Southern Berks medical practice should re-evaluate their hiring choices.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Was this review helpful? Yes No Report Abuse

5.0 Rating

October 29th, 2012

office staff is disgusting

Office staff is more concerned with your money than they are with your health. The doctors in the office are very nice. My family will never go back simply because of the women in the front of office. They belittle you by talk over you and are rude

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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4.0 Rating

August 14th, 2017

5.0 Rating

July 3rd, 2017

1.0 Rating

November 13th, 2016

1.0 Rating

November 13th, 2016

Promptness
Bedside Manner
Spends Time with Me

5.0 Rating

May 31st, 2016

5.0 Rating

February 8th, 2016

5.0 Rating

September 30th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

July 29th, 2015

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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