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Charles Pugh Is this you?

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10 Ratings • 3 Comments

3.3
  • 4
  • 0
  • 2
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Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
44.4 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 10 of 10 Ratings

Would not return to see this doctor

Posted on May 10th, 2012

The doctor's nurse, the one who comes into the office to check blood pressure and such is very rude and unfriendly. I can't believe the doctor, when I asked her about waiting 1 and 1/2 hour to see the doctor she told me to call before I come in to see how late it will be, I take time off my job to come to the doctor I have to keep my appointment time. The lady at the front desk is not as rude as the nurse, she should be fired if the patients don't come in there she cannot get a pay check her job depends on the patients and when a person is not feeling well to have to deal with her abrupt manner and rudeness is awful. I will not recommend this doctor.

Wait time
45.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

Posted on January 19th, 2010

It is very, very difficult to get his Staff to provide refills in a timely manner. His staff will not fax prescriptions therefore, I have to drive 60 miles to get the prescriptions and I run out of meds. from time to time. Also, the waiting time is terrible...and not just occasionally. He needs to have his patients fill out comment forms. Also, his office housekeeping is bad. All of this has been going on for approx. 17 years. Further, staff turnover is very high which I think is due to his management staff.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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Would not return to see this doctor.

Posted on August 18th, 2009

My inlaws see this doctor and he came highly recommended. Most of his patients are elderly. I had injured myself and when I finally got an appointment his staff was rude and had to wait 1.5-2 hrs to be seen. He misdiagnosed my problem and I ended up needing surgery with one of the worse ruptured discs the orthopedic had seen. Dr. Pugh said it was a strain and gave me muscle relaxers. When I returned for my followup the next week he was offended I had been to a specialist and was scheduled for surgery. He actually walked out of the room mid-conversation.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

Posted on July 29th, 2011

Wait time
45.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on April 13th, 2011

Wait time
35.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on April 9th, 2011

Wait time
45.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on February 9th, 2011

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on November 5th, 2010

Two Stars

Posted on March 25th, 2010

Wait time
35.0 minutes
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on April 29th, 2009

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Full Review Rating Breakdown
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