Dr. Charles Randall MD Patient Reviews

  • Gastroenterology San Antonio, TX

Overall Rating

  • 6 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 0.8)

1 Patient Reviews

  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Highly Dissatisfied
  • Wait Time 25 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

1.0 of 5
February 8th, 2015
office staff
Wait time
25 minutes
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr is fine, can't say the same about the appointment desk or testing staff. They offer earliest appointment in two month even when you are highly symptomatic; if you insist on something earlier, they go like "hello, hello... then they disconnect the call and never call you back. Happened few times. Once diagnosed, it takes them two days and few of your calls for them to finally call your prescription to the pharmacy. Very cold and disconcerned. If you go just for regular screening (endoscopy or colonoscopy), you will not see this. However, when you get sick, that is when you discover how bad the service is. Makes me wonder if the doctor knows how are his patients treated. Personally, I am not going back and am looking for a new office.
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