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Patient Reviews ?
Do we need to say more? If you are interested in filing a complaint do what several of us did go to the American medical board, HIPAA and here you can file against the practice and the staff who is in violation. We came to find out the office manager holds no certification, education or experience in this field yet she has given her " opinion", signed my scripts forging Dr. Matossian's name, all while working outside her scope of practice. She caused harm to my healthcare and violated my rights. I am not surprised of the high turn over in her staff and patients. Read the reviews since she started working here. It was a good place before. You would think the bad rap in the community would open their eyes but it seems like now the DR , she is just in this for the money. The DR is always on vacation abandoning all care and business to her Ill equipped daughter to say it nicely.
I agree with negative reviews. I have been a patient for over 4 years. This practice was great until Dr. Matossian hired her daughter to run her office. I am disappointed and astonished with they way she runs the practice. It has made me question many times the professionalism and ethics of the Dr. Who allows someone to ruin and destroy her practice. Her daughter has given her mom a very bad reputation in the community by her allowing her to run over everything with an I don't give F attitude. This practice is all for money and has zero regard for patient service, respect and welfare. Be warned. I am looking for a new female MD and taking my referrals with me vs. vs. This place is damaged beyond repair and complaining gets you nowhere as the office manager is ( as other reviews state) a gatekeeper. Who knows if the DR even realizes what her daughter has done. I would be highly embarrassed and ashamed if I were here. Then again maybe she does not care and hence her daughter is following her lead as well.
Her office manager made a medical decision that conflicted with prior decision made by Dr. Matossian. She would let us talk to the doctor without an appointment (told it would be 2 weeks). When questions about the conflict, the office manager began to backtrack and deny and the doctor became punitive in response, still refusing to speak directly with us. If trust and integrity matter to you, do not use this doctor.
She inflates her CPT billing codes. When I sent her a letter, she basically ignored my points and sent me to collection. Her office sybolizes everythign wrong with our medical profession.
She is horrible. She makes you feel terrible if something is wrong and then pushes all kinds of meds on you to try out because she doesn't want to take the time to figure out what is wrong. The office staff is judgemental and extremely unprofessional. There are so many great doctors here I can't believe she still has a practice. I have seen her out of the office at local town events and she is a train wreck. So sad.
The most incomptent admin staff in the history of medicine. They have no bedside manners, the office manager does school runs when patients are waiting to be seen. Nancy is a liar, she notes on her system that she advised clients about their diagnosis when infact she never did, so treatments are denied. All 3 front desk team is incompetent, I am sure that the dr never hears about the complaints of their services as they never allow you to talk to a dr. Who knows how many people were denied service and treatment due to these incompetent gate keepers.
Exceptional Doctor with great support staff! Highly recommend!!
Long waits but takes her time with you, you never feel rushed
The doctor was super friendly and very professional. She took the extra time to really talk to me. Plus the staff was very accommodating.
I think too many people high light the negative so I wanted to thank Dr. Matossian for her help with my hormones. She prescribed me a cream that has done wonders as well as supplements. I can't say I've had an issue with her pushing the supplements on me. She offered me to buy them at her office or the option of a vitamin store in Folsom. She also gave me a sheet of paper to go online and order them myself or buy them in office for the same price as the online company. I had waited about a month to see her but her staff was great and helped me over the phone when I had issues logging on their website. I did wait 20 minutes to see her but with finding a Dr. that listened to me and was able to help me I was fine with it. I would definetly recommend this office.Samanta T.
Dr. Matossian is a good doctor, but she's in it for the money. She will push the drugs & supplements all day to make money. Her office manager, who is her daughter, I believe, has no concept of HIPPA. She is loud and obnoxious. On several occasions I have overheard her giving out personal patient information to a spouse. Whatever happened to patient-doctor confidentiality? I think in all the time I saw her, I saw only one face consistently & that was the front desk girl. The staff comes and goes for whatever reason & I think that makes room for more error. A close family member of mine received an infant vaccine from one of her students & she was well into her 60's!!
Dr. Matossian is an outstanding physician whose practice ought to be emulated. My family has been with her since we moved to El Dorado Hills in 2005 and we've always been able to count on her. If its hard to get an appointment (I don't think its particularly hard) its for all the right reasons-- she is a great doctor and in demand.
Dr. Matossian is a caring, and wonderful doctor. Would highly recommend to anyone.
I have been treating with this doctor for 6 years and have led my entire family to her for care. We all are extremely pleased with her knowledge, bedside manner, professionalism, and general humanity. This doctor listens, respects, and considers my opinions and desires for my personal healthcare. I have observed her treating my family members in the same way. She is down to earth, real, approachable, kind, and in general, the best doctor I have ever been lucky enough to have treated with. She stuck by me through some very difficult times, and while maintaining her professionalism, let me feel that she had a personal investment in me and a good outcome for me. I truly felt that we were working together toward my best interests. My highest recommendation for Dr. Matossian.
I was referred by another patient. I was pleased with my visits so far. Good professional staff and prompt.There was an extra day waited for a return phone call that I noticed. Other than that, I have been pleased.I can't see if they have an email address or website to use. I am still looking.
I have been a patient for about a year however that is about to change. I have never seen the doctor. She has failed to introduce herself or even make her presents known. I thought for a while that she had her staff running EVERYTHING. All I have heard from her staff is what they won't do. I have never been late for an appointment however, the staff lied to me on more than one occasion about my appointment time to get me to come in early, instead of allowing me to be responsable enough to get there on time. I'm through. I expect a doctor to be as responsible as they expect me to be!!!
It is rare, in this day and age, when a doctor takes the time to find out what you have, make a proper diagnosis, and at the same time, be very caring and sympathetic.
I've been a patient of Dr. Matossian for 4 years. I've never waited for more than a few minutes to see the her. She remembers me and my medical issues. She sits and listens attentively, and never hurries me.
This doctor only likes healthy patients. If you are ill, you can't get an appt, and if you ask questions, she gets angry. Office staff is a joke. Pushes meds and put me on one that gave me huge headaches.
This doctor failed to provide needed healthcare while I was ill. She did this despite the fact that her action violated her contractual obligations and put me in serious risk.She also failed to perform requested follow-up care.