Psychiatrists
24 years of experience

7459 Burlington Pike
Florence, KY 41042
859-282-6585
Locations and availability (1)

Patient Reviews ?

Overall Rating:
2.5
  • Currently 2.5 of 4 stars
Total Ratings

4

Total Reviews

2

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 2 of 4 stars
Promptness:
  • Currently 3 of 4 stars
Courteous Staff:
  • Currently 2 of 4 stars
Accurate Diagnosis:
  • Currently 2.5 of 4 stars
Bedside Manner:
  • Currently 2.5 of 4 stars
Spends Time with Me:
  • Currently 2.5 of 4 stars
Follows Up After Visit:
  • Currently 3 of 4 stars
Average Wait: 20 minutes
  • Currently 1 of 4 stars
 |  Former Patient  |  show details
by Alanis on Sep 2nd, 2014

I am glad some people have had a nice experience with Dr. West. I have not seen her for over 10 years, so maybe she has changed. I did come across her name recently and saw there was an opportunity to leave a review. I had a horrible experience with Dr. West. While I was going through my feelings in a session, she told me that I was a very negative person. When I was going through withdraws from the medication she had given me, she hung up on me. I filed a complaint against her. She called me with a very nice attitude, and coerced me to accept medication again, and said she would work with me if I dropped the complaint. She was basically taking advantage of an 18 year old who was now addicted to the drugs she was dosing out, and wanted the complaint dropped in exchange for meds. Also, when I finally got to the point where I didn't want to be on the meds anymore, I stopped taking them. I had gone several weeks without the meds, and I began to feel better without them. She told me that was not a smart idea, she said that any day I would crash and burn, so I just need to take the pills. Guess what Dr. West, I have been off of meds for about 9 years now, and I feel great! I finally have been able to be clear enough to actually work through my issues, instead of band-aiding them with pills. Thanks Dr. West, for showing me how you are not supposed to deal with a patient in the mental health field!!

  • Currently 4 of 4 stars
 |  show details
by Amanda Henson on Nov 20th, 2010

Dr. Mullen is very professional and caring. That is what I like most about her she seems to care unlike some doctors who don't even look you in the eyes or show any compassion. If you have a problem with your medication she immediatly addresses the issue and will work to find the right ones. I have never had a bad experience with Dr. Mullen.

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