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Cannot recommend show details Cannot recommend
Feb 18th, 2015

Previously Brazos Urology Clinic, at which time visits, treatment, etc., were satisfactory, uneventful, prompt, courtesy, and one-on-one with physician. However, Dr. Buchanan has joined USMD|UANT, and since that time scheduling is a nightmare, done through a central telephone number that at times has very, VERY long (30 minutes) hold time. All calls for messages/contact must go through a main number, which contributes to miscommunication and break down in overall patient care, to include test results, and any convo with nurse or office. It is my understanding Dr. Buchanan's now has a policy that established patients see his PA and only "new" patients initially see him personally. PA "acts through physician", thus, at least for Medicare, charges are the same as if visit was with physician. One appointment in particular, upon entering physician's office restroom to render urine sample, witnessed urine sample sitting in restroom left by a previous patient. This renders THAT patient's sample more or less contaminated, and leaves ZERO confidence that my own would be handled much better. Will not see this physician again unless these matters are addressed. IF other physicians with this network, USMD|UANT, adhere to these same practices, I will not see them either.

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Apr 18th, 2014

excellent care received for a kidney stone.

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