Dr. Christopher Lutz MD Patient Reviews

  • Pain Management New York, NY

Overall Rating

4.2
  • 24 patient ratings
  • 3 comments

Last 12 months:

4.8 (+ 0.6)

3 Patient Reviews

  • Highly Satisfied
    63%
  • Satisfied
    17%
  • Neutral
    4%
  • Dissatisfied
    8%
  • Highly Dissatisfied
    8%
  • Wait Time 12.5 minutes
  • Easy Appointments
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Promptness

Showing 1 - 3 reviews

2.0 of 5
April 26th, 2013
don't except a call back any time soon
Wait time
15 minutes
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My mom was recently treated with epidural injection for her back by Dr. Lutz. After each injection we were told to call him and let him know how she was doing. Unfortunately, it would take an average of one week for him to get back to me despite leaving numerous phone messages on a daily basis. The office staff, Lollie in particular, was always kind and helpful and assured me that she had given Dr. Lutz the messages. On one occassion when he finally called me back, I informed him that I had called a week ago and that it was unprofessional and discurteous to have to wait this long . His response was "I only received the chart two days ago". This senario repeated for all three procedures. Bottom line is that although Dr. Lutz is compent and polite upfront, his lack promptness in returning phone calls is extremely frustrating . In addition, after three failed epidural injection, he didn't offer alternative steps to take other than additional injections. I had to pin him down to get a referral to a spine physician
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5.0 of 5
April 21st, 2013
Sommelier
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Lutz is a very kind, attentive, sympathetic and very thorough. He is hands on in that he peforms the examination and listens to your concerns. He answers all questions. You will not be disasppointed. In addition his staff is very professional.
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5.0 of 5
April 24th, 2012
Cured whip lash quickly.
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Cured very painful whip lash quickly with complete recovery.
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