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If you are in the San Antonio area and looking for a OB/GYN with experience, you need to meet Dr. Serrano. He took care of me very well and carefully ...
I would NOT EVER think to use this doctor EVER AGAIN. No manners and talks down to you.
I had been trying to get pregnant for 7 years. When I found out I was pregnant, I began my research. When I came upon Dr. Serrano's information, I scheduled my appointment. My husband and I were both very pleased at his bedside manner as well as his expertise. All of our questions were answered and we were given an abundance of information as well. At about 20 weeks, we went in for our baby sex sono. It was then he caught something. I was in need of an emergency cerclage. The doctor took his time to explain every detail. The surgery was a success and I was ordered to bed rest for the remainder of my pregnancy. I had to make VERY frequent visits to his office and was always very well attended to. Dr. Serrano delivered my 9 pound 15 ounce son, via c-section, 3 days after my due date. I was discouraged at needing the surgery but was reassured by him trusted his judgement completely. I can barely see my scar! I continue to see him for my gynecological needs. He has been such a wonderful doctor to me. I will not see anyone else!
Dr. Serrano is a skilled diagnostician and exceptional surgeon. He utilized the DaVinci robotics technology; I am recovering well. I found him to be responsive post op by providing an abdominal binder and medication for an anesthesia reaction. His bedside manner was compassionate and kind. He welcomed my questions and concerns. Never was I rushed, simply respected. Pleasantly, he doesn't mind treating menopausal gals like myself. I have referred my friends and wished I had a daughter to refer. I had to wait once or twice but he's an OB so no big deal; he never rushed me.
From my first visit, I was so happy with Dr. Serrano and the staff. The staff (esp. Susan and Laura) made me feel like we have been friends forever. I felt like I could talk to them about all my pregnancy problems and they understood. They gave me advice on how to make the problem better. There were not many questions I had to ask Dr. Serrano because the staff was able to answer all my questions, but the questions I did have to ask the Dr. he gave me all his attention, did not rush while answering the questions, talked to me and asked more questions. He never seemed like he was in a hurry or he was just looking at me like a patient, he made me feel like I was his only patient for the day every day that I had an appointment. Even when my mother met him for the first time when I was 5 months, she felt the same way I did, she loved that he didnt seemed rush and gave us all of his attention. When I was in labor, he checked on me every 30- 45 minutes. When decided that I needed a C-section, it did not seemed rushed. I was very satisfied with the incision, which barely shows. Overall, I was very satisfied with Dr. Serrano and staff. I would recommend Dr. Serrano and staff to anyone and everyone.
I am VERY pleased having chosen Dr. Serrano as my ob/gyn! Each prenatal visit was on time, thorough, and informative. Dr. Serrano always had time in person or over the phone to answer any questions we had no matter how minor. Dr. Serrano's confidence as an experienced ob and surgeon made my emergency situation at the hospital more manageable. Just before my due date I went into the hospital to check out some possible fluid leakage and while there my son had significant heart decelerations. I was promptly induced and then eventually given a quick c-section. I was very scared, but Dr. Serrano was there with me at the hospital in no time at all. He was VERY calm and clear with what was happening and what needed to be done. Hearing his confidence in the operating room really made the difference. My son had the umbilical cord around his neck at birth, but he ended up just fine with the help of Dr. Serrano and team. My recover was quick and the c-section scar is very small. I have a happy healthy baby boy and highly recommend Dr. Serrano! I have him now as my gynecologist and plan to keep him for all my future pregnancies.
The first time I spoke to Dr. Serrano was on the phone. I was "shopping" for a new doctor and when I called, the lady that answered the phone told me he was available to answer my questions. I was very impressed after our conversation and I became a patient of Dr. Serrano when I was pregnant with my second son. At every appointment he was always been very patient, and he did not rush through the monthly/weekly visits. At the end of every appointment, he would always ask me (while still sitting in his chair and not rushing out the door) if I had any questions. He patiently answered all of my concerns at every visit. He has excellent bed side manners. His office is always clean, and it has a homey ambience. I recommend Dr. Serrano to all ladies looking for an OBGYN.
I switched doctors at 8 1/2 months pregnant, I kept making excuses as of why I felt rushed or brushed off through my visit. It wasn't until I began having issues in my pregnancy (pelvic pain) and needed a letter from Dr. Serrano stating that I would need to miss work. He was completely opposed to writing this letter, forcing me to remain my heavy schedule at work while standing for such long periods of times, ended up with the result of heavy vericose veins in my vulva from the lack of needed rest. I AM VERY DISAPPOINTED with Dr. Serrano's approach, lack of attention and care. I tried to stress the severity to the fron desk, and ended up in a fight over the phone with his partner doctor/receptionist/ wife Dr. Christina Serrano. I am so GREATFUL I was able to find a new OBGYN so close to my due date. I was immediatly attended to by my new physician and able to state all of my needs and concerns.
This is by far the worst OB/GYN i've ever been to. First off as the prior reviewer stated, the Dr's wife is the office manager, and wow; she ...
I wait for hours and he is very short answered with me. I feel like he doesn't like me and he doesn't care about my concerns. Wait time is normally an hour or more. He seems to be much nicer to hispanics. I feel like he trats me different because I'm not hispanic. Some of his staff is nice and some are rude and confused. Probably won't ever go back to him.
Overall, the visit was very pleasant. The staff answered the questions I had and didn't make me feel like I was imposing on them. The doctor listened to my concerns and offered several solutions. I told my sister about him and she said she was also very pleased.
My mother only spedks Spanish and the staff and the doctor spoke to her in Spanish and they were all very pleasant.
If you're looking for a doctor to hug you and to tell you that everything is going to be all right, then you're choosing the wrong doctor. Dr. Serrano is very serious but very efficient.
I stayed with this doctor because I felt that it was too big of a hassle to move to a different doctor. But now that I am at the end of my pregnancy and being forced into a C-section prematurely, I wish I would have gone running! At the very first visit I was given a gift pack and the receptionist asked me to go online and post good reviews and to contact our local MD magazine with good reviews for a doctor that I had only seen once. There has only been one appointment where the doctor has not been late. By late, I mean over an hour late, at nearly every visit. He does not like my questions, he addresses my husband instead of me, and he says things that are just unproffessional. He makes decisions about your care and does not give you the information to make your own choices. His staff is efficient and they do thier job, but they are far from friendly. If you are looking for reviews before picking a doctor, please notice how people feel strongly one way or the other. This happens frequently when customers are unsatisfied and staff is tasked with fixing the situation.
I am currently using Dr. Serrano. I can tell you that his staff is actually very very nice. Dr. Serrano is also a very good doctor to me. I have had to cancel my appointments twice now, and with no phone on at the time I was a no-call no-show and he still took me. They fit me in as soon as i need it and he pretty much answers all of my questions. i know that we all expect perfection from our physicians, but if only we could also see them as human beings! He has a life of his own. over all i think he is a very kind and good man with a nice staff. hcm 37 weeks pg
When I heard Dr. Serrano had moved to San Antonio, I was heart broken. He delivered all four of my children. So now I make it a point to go to San Antonio in the summer and get my anual exam then. He is the sweetest and most likable person, he knows how to sooth you in times of distress. When I have had complications he is very cool calm and collected. I love their new office, they treat me special like an old friend not like a number. The doctor has always strived to keep up with technology. The electronic medical records and the 4D ultrasound make me feel like I am getting the most up to date care. Although I am really sad he moved, I now have an excuse to take a 5 hour drive to the beautiful city of San Antonio.
I am writing this after so long because my experience has just recently come back to life. A friend of mine is going to have her baby via C-section ( as I did) in a couple of days and she asked about mine I told her that I would tell her about my experience AFTER her baby is born, not now. I did not want to give her anything to worry about so here goes... Serrano was my Dr. 13 years ago because the sweet loving Dr. that I used for my son was not covered under my insurance so reluctantly I went to Serrano. Right from the very first visit my husband was very uncomfortable with him and so was I. His manner was cold and dry and he had an "I know better" attitude. If you would question him about anything there was always an element of rudeness. This went on throughout the pregnancy. I went into labor 1 month early. In the hospital they tried to stop my labor which did not work my beautiful baby girl was going to be born that day. Since I was scheduled for a C-section, I was prep for the surgery... in the operating room before the epidural I was strapped to the table with all the proper things IV, BP cuff etc. this is where the worse of the nightmare begins. The epidural was put in and they waited just a few minutes Dr, Serrano comes in and tries to see if I could feel anything I told him YES. He proceeded with the surgery I screamed "I can Feel" he cut me again this time I began to pray I said "OH MY GOD" while all of this was happening my husband was standing just outside the door waiting to be able to come in, he heard my scream. I hyperventilated on the table and they began to ready to put me to sleep; No choice at this time. I remember hearing the nurse ask Serrano if the husband could come in to see my daughter be born and he said "NO, that there was nothing warm, fuzzy or romantic about a breathing tube. My husband was not in the room with me and did not get to see my daughter be born as he did my son. Serrano stole that experience from him, something that can never be given back. My baby spent a week in ICU in another hospital but thank God she is fine now. I asked Serrano about why the epidural didnt work he said it was probably because I was too tall. I'M 5'3" tall come on now give me a better reason than that. We were able to leave Serrano and go back to the other Dr. real soon after this. I was having many problems with the incision so I went to see my Dr. and he told me that I would have to have surgery to fix the incision because it had not healed properly. I ended up having two surgeries to fix what Serrano had done. My Dr. has done everything possible but the problems I am having still till this day will be with me forever. Please think long and hard about using this Dr. I pray I NEVER have to deal with a person like Serrano ever again!!!!
The anesthesiologist is responsible for the placement of the medicine in the pregnant woman's spine and lets the surgeons know when he thinks it is OK to begin. We test the skin with a pickup forcep before any cutting begins. If the medicine is not working, then the patient must be given general anesthesia and attached to a ventilator for the duration of the cesarean delivery. If mom is awake, then the husband or family member is invited to the delivery, but if she is asleep, then Dad will be the first one to see the baby in the nursery, but not in the operating room. As the baby required transfer to another hospital for a week in the ICU, the doctor may have been focused on the life of the baby that was requiring the cesarean delivery. Certainly Dr. Serrano takes great care that patients recieve the best possible cosmesis with any scar. He personally takes care of any concerns and problems that may arise. We encourage paternal participation during the pregnancy as well as the delivery and apologize for any discomfort.
I went to Dr. Serrano 6 years ago for an IUD insertion. I experienced severe pain when it was inserterted and was told to take some Tylenol. A few weeks later, I went back after experiencing severe pain. Dr. Serrano told me that my IUD had been expelled because my body rejected it. I told him that I thought it was still in me, but they looked for it with a vaginal ultrasound and I was told it wasn't there. I went back once again a couple of months later and was told the same thing. This past March, I had kidney stones and had an x-ray done. It clearly showed the IUD that was now in my abdominal cavity, near my rectum. I just underwent laproscopic surgery to have the IUD removed. I am very frustrated that this was not caught 6 years ago and I feel that Dr. Serrano was very negligent in my treatment.
Normal procedure for all IUD placements in Dr. Serrano's office is (and has been for much longer than 6 years) to immediately perform an ultrasound to see the IUD within the uterus and confirm proper placement of the IUD at the top of the uterine fundus (and not within the cervix or outside the uterus). In addition, we perform a second ultrasound after 2 months to confirm that the IUD did not move with the first two menstrual cycles. IUD placements have risks. We apologize for this lost IUD and the suffering it caused.
Isnt it interesting that the bad reviews give a lot of detail and the good reviews just say he is "great"....hmmmmm...I choose to believe the details.
I am 24 weeks pregnant. I chose Dr. Serrano because he has great advertising and being new to the area did not know of anyone to get a personal referral from. The problems started immediately. His wife, Christina, the "office manager" never seems to know what is going on, how much money I owe or when my appt times are scheduled. She has failed to file multiple insurance claims and often confuses me with Medicaid clients. A good portion of his clients are on Medicaid which I find odd for a Stone Oak medical office. Dr. Serrano has been very rude to me on multiple occasions. He take an abnormally long time to return calls from his answering service. I currently have had a yeast infection for 7 weeks and he has done nothing to help me. I am living in a constant state of pain. I told him I wanted a tubal litigation and he tried to convince me that my feelings were "wrong" and I needed to get Mirena instead...even though the medical pamphlet states 5 times that you cannot use product if you have had an ectopic pregnancy (which I have had two). I feel that he has ZERO concern for my health, safety and mental well being. My husband says he feels insulted and talked down to every time he visits the office. I now get the pleasure of being six months pregnant and finding a new doctor. SUPER!!! I would avoid this medical practice.
Dr. Serrano did not recommend permanent sterilization for this mom who was delivering her first baby. The regret rate for tubal ligation for women with two or more children is 50%. An IUD is a good nonpermanent alternative for women interested in bilateral tubal ligation, even if they have a past history of ectopic pregnancy. Not all vaginal discomfort during pregnancy is yeast and after multiple treatments with antifungal medicine, this patient was not responding. With regard to the front staff, we did have growing pains as with any new business (we have been in practice for 17 years, but in San Antonio since early 2010) with Dr. Cristina Serrano, PhD in the front. We have had the same certified OBGYN billing clerk for the last seven years and all insurance claims flow through her computer for correctness. She is responsible for your insurance claims. We do like to collect at the time of service which is the standard practice in any medical office now and some patients have a difficult time with that. We have established an office policy to call back pts with nonemergency issues within 1 hour. I am pleased to say that we have been able to follow this. Again we apologize for the way we may have made anybody feel, we can assure you it was not intentional or malicious. The doctor always has the patient's best health care in mind. In terms of the Medicaid patients, it is unfortunate that with this economy, even middle class patients or their children have to resort to government sponsored health programs. We are very fortunate in this country to be able to offer the same quality health care to almost everybody. We strive to treat all our patients with respect despite the type of health insurance they have.
I chose Dr. Serrano because he had great advertising and since I was new to the area I did not have a personal review. I scheduled my appointment to s ...
Dr. Serrano delivered 3 of my children. With each one he was very concerned with me and my health. In my opinion he has a wonderful bedside manner. I was a little disappointed to find out that he had moved to San Antonio without giving me or other notice of his move. This leaves me without a doctor in my area---so it looks like I will be traveling 5 hours from Orange Tx to San Antonio to see him. Yes, I like him that much.....sometimes you have to travel to get good health care.
His bedside manner leaves a lot to be desire. Dr does not take the time to explain anything and has a snooty attitude.Nursing staff is very unfriendly, and front office staff is often confused.
He delivered all 3 of my children and at first I didn't care for him I thought he was kind of rude but as time went on he warmed up to me and I liked him very much. He knew how I didn't want another doctor to deliver my children so with all 3 I was coming up on a weekend that wasn't his so he induced me. Some people may take him as rude but I think it just takes a little bit for him to get comfortable because by the end with my first baby he was joking with me and delivered all my babies great. The only thing I am a little upset about is that he up and left and if you didn't see it in the newspaper you would have not known he was leaving. I saw it at the last minute so I was not able to get my records, so I just assume that if I call his new office they will send them to my new doctor.
What a great office. They were able to to give me a same day appointment and they waited for me. He took his time and listened to me. I recommend this doctor.
I had used this OBGYN for 8 years, then one day, I called for a refill on a needed medication and to my surprise was told that he was no longer in the area! In fact, he had moved to San Antonio, 5 hours away without so much as a notice. I think the proessional & responsible thing to do would've been to inform his patients, and possibly transfer or reffer them to another doctor. The overnight flight made me question his ethics.
The decision to move from my fifteen year home in Port Arthur back to my family home in San Antonio was neither overnight nor flighty. The timing was almost as long as a pregnancy as I delivered the patients whose OB care I had started. We had arranged for an OBGYN doctor who was moving to Port Arthur to step into my practice and take over the care of my many many patients, but that negotiation fell through at the 11th hour. We advertised for two months in the Port Arthur and Beaumont newspapers. My family moved to San Antonio in June, 2009 and I stayed with my practice until mid November 2009 so that I could deliver the patients whom had started their care with me in good faith. As I had only practiced medicine in one place for fifteen years, I had no experience in how to close a large practice. I learned a lot, and regret that I could not take my wonderful patients and office staff with me to my new home. We kept the phone number active (409-729-7800 forwards to the new San Antonio office) so that everyone has access to their records and my new staff.