Dr. Claudell Stephens MD Patient Reviews

  • Family Medicine Pinole, CA

Overall Rating

4.4
  • 11 patient ratings
  • 2 comments

Last 12 months:

4.0 (-0.4)

2 Patient Reviews

  • Highly Satisfied
    64%
  • Satisfied
    18%
  • Neutral
    9%
  • Dissatisfied
    9%
  • Highly Dissatisfied
    0%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Fair and Accurate Diagnosis

Showing 1 - 2 reviews

3.0 of 5
November 5th, 2016
Office staff cold and uncaring
Office staff often forgets to fax prescriptions - one in particular - Benicia is rude and very curt. Dr. Stephens is ok but could work on his "bedside manner" seems uncaring.
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2.0 of 5
May 22nd, 2009
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
Appropriate Follow-up
Poor office staff - can never get a live person.I have left message according the the 'phone tree' but never get calls back. Ending up leaving messages at each extension - no luck. Found the "backdoor number" and finally got a response. After 1 week!A doctor is only as good as his frontline staff.
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