Dr. Crystal Goveia MD Patient Reviews

  • Family Medicine Waterville, OH

Overall Rating

4.0
  • 4 patient ratings
  • 2 comments

2 Patient Reviews

  • Highly Satisfied
    75%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    25%
  • Wait Time 28.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

1.0 of 5
June 24th, 2014
Recent follow up appointment
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
i am an established patient of this practice and have never seen Dr. Goveia before. That being said, I will never schedule another appointment with her for myself nor any of my family members. My office visit should have been 10 minutes, yet I was there for nearly two hours. The office is undergoing a new EHR system, which I completely understanding since I work in healthcare myself. However, this provider looked me in the eye about a total of 3 times. She literally had her back to me for nearly the entire appointment. I could see the back of both of her shoulders. I am very upset regarding this last appointment; the wait time was absolutely unacceptable, the physician bedside manner was nonexistent, and I did not feel the provider cared about my problem at all.
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5.0 of 5
January 5th, 2014
Competent, Compassionate and Caring Physician
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Goveia has been a lifeline for our family! Her bedside manner is outstanding and she is always forthcoming with information and always includes the patient(s) as part of a collaborate effort toward excellent health.
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