Overall Review

1.8
  • 4 patient ratings
  • 3 comments

Last 12 months:

1.0 (-0.8)

3 Patient Reviews

  • Highly Satisfied
    0%
  • Satisfied
    25%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    75%
  • Wait Time 33.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

1.0 of 5
May 3rd, 2016
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Pulled my stent out months after the lithotripsy was a success and didn't inform me...found out the hard way about encrustations
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1.0 of 5
July 27th, 2013
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Waited 5 hours in pre-op and finally left without having surgery because Dr. Smilely never showed up.
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1.0 of 5
August 24th, 2012
Cavalier in the extreme.
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Poor or non-existent communication skills. He was annoyed that I actually wanted to ask him some questions about my upcoming surgery before I signed the informed consent. He had his PA do it, so when I asked to see and talk to Dr. Smiley himself he was very annoyed and would not actually tell me what he was going to do. As it turned out he placed a stent in my left ureter and perforated it resulting in total blockage creating back pressure to the kidney. Tremendous pain ensued but he was gone for 90days starting the day after my surgery. His office tried to help but his documentation of the surgery was so inadequate that they were unsure if I even had a stent, and I did not know either. Within a short period of time the kidney stopped functioning a condition called "hydronephrosis". A complaint and accusation has been filed with the state attorneys as consequence of removing the wrong kidney in another patient (not me) and leaving the diseased one. Go to California Medical Board to read it.
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