54 Patient Reviews
- Friendly Staff
- Wait Time 16.6 minutes
- Appropriate Followup
- Spends Time With Patients
- Bedside Manner
- Fair and Accurate Diagnosis
- Easy Appointments
Showing 1 - 12 reviews
This is the second comment I have seen regarding getting messages through to me. I will discuss this at this months staff meeting to make sure processes are followed correctly to get messages to me in a reasonable amount of time. Every physician office is having to deal with new healthcare requirements and less reimbursement from insurance companies which limits the growth of the administrative staff. This is something that most physician groups will be dealing with over the next years. Please understand that your comment will be addressed.
I am certainly disappointed in hearing that the staff treated you poorly. I strive to hire staff that are compassionate people. I'm not familiar with your specific situation but I urge you to discuss this with my office manager, Michelle. Please let her know who you spoke with so this matter can be taken care of immediately so no one else has this same experience in the future.
All physician offices have been stretched recently with implementation of new healthcare requirements. You would be surprised at the number of phone calls we get in one day. We triage all phone calls and urgent ones are answered by me prior to the end of the day. All others are answered as soon as possible in the order that they are received. I do my best everyday to answer all urgent phone calls. I will review the triage process with my staff and make sure everything is reaching me in a timely manner.
Thank you for the nice comments about our clinic. We strive to provide the best care possible. I'm glad that you have grown to have trust in me and the clinic as a whole.
I agree that the clinic has had growing pains and there are sometimes miscommunications between the pharmacy and our office. Some due to my staff and others due either to the pharmacy or just technology. I assure you that every comment regarding the staff is taken seriously and the office manager looks into concerns and possible changes that will make errors less common.