Overall Review

3.4
  • 7 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 1.6)

1 Patient Reviews

  • Highly Satisfied
    57%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    14%
  • Highly Dissatisfied
    29%
  • Wait Time 22.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

1.0 of 5
October 20th, 2014
Poor front desk service
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Multiple phone calls of being on hold for 5 - 10 minutes at a time trying to get a nurse to call back to determine if I needed to make an appointment. After 4th message left I finally received a call back, but was unable to answer. Tried to call back within 30 seconds and was told I would have to leave a message for the nurse. Went into the office to ask my question, waited for over 15 minutes to talk the nurse and finally got fed up and left. Walked into a different office of a different doctor and was able to get my 30 second question and answer answered in 5 minutes of walking through the door. Amazing after spending over two weeks trying to talk to a nurse at Dr. Brauer's office. Dr. Brauer himself is a wonderful doctor, but him and his nurses are nearly completely unavailable.
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