Urologist
9 years of experience
Accepting new patients

Patient Reviews ?

Overall Rating:
3.5
  • Currently 3.5 of 4 stars
Total Ratings

16

Total Reviews

7

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 3 of 4 stars
Promptness:
  • Currently 3.25 of 4 stars
Courteous Staff:
  • Currently 2.625 of 4 stars
Accurate Diagnosis:
  • Currently 3.7142857142857 of 4 stars
Bedside Manner:
  • Currently 3.75 of 4 stars
Spends Time with Me:
  • Currently 3.75 of 4 stars
Follows Up After Visit:
  • Currently 3.1428571428571 of 4 stars
Average Wait: 20 minutes
  • Currently 2 of 4 stars
 |  RUDE STAFF WILL NOT CALL RE APPOINTMENTS  |  show details
by Patient A on Sep 29th, 2014

Dr. Hepps is great. His staff is NOT. The office staff are quite rude and very unhelpful. They simply refuse to verify appointments and will NOT call to notify of an appointment made a year before. They should all be fired.

  • Currently 4 of 4 stars
 |  show details
by Randy on Sep 22nd, 2014

I was very impressed by everything surrounding my first visit. I was seen promptly. All the staff was courteous and helpful. Dr. Hepps was very easy to speak with and listened carefully and took all the time necessary to answer my questions and fully explain my options. Professional in every way. Was pleased I had sought him out.

  • Currently 2 of 4 stars
 |  HIs staff are incredibly rude.  |  show details
by Nina on Apr 2nd, 2014

I suppose I should have known, when I just found out I had to have surgery and the doctor seated me next to his secretary to do paperwork, and that secretary GAIL, rudely asked me to basically move from her personal space and sit in a chair about a foot away, I should have known then NOT TO DEAL WITH GAIL. Weeks later when I needed the office to provide some simple paperwork about my procedure to another doctor, GAIL was incredibly rude, and treated me as if I were making some unbelievable demands. She interrupted me, cut me off, raised her voice any time I went to speak. Which was problematic since she never asked for any of the correct information. She is a crazy person. I will never go there again but If you have to, remember you are the patient and DO NOT DEAL WITH GAIL

  • Currently 4 of 4 stars
 |  show details
by Marvin D. Wheeler on Mar 8th, 2014

Dr. Hepps is a very caring, compassionate, focused individual who listens intently and treats one as though a member of his family. He provides as much time as needed during the evaluation,treatment and follow up. I consider him to be an outstanding physician..

  • Currently 4 of 4 stars
 |  Wonderful and Caring Physican  |  show details
Mar 11th, 2012

Dr. Hepps spend time with his patients , discussing all the treatment options with you. He follows up with all the testing and procedures that you may have . He is very caring and does not hesitate to answer any questions that you may have regarding your medical condition and treattments . I am truely blessed to fine such a great physician.

  • Currently 4 of 4 stars
 |  show details
Oct 14th, 2011

This doctor spent time with me and my family. He answered all questions and was compansionate to my needs. I would recommend him to anybody! A good doctor!

  • Currently 4 of 4 stars
 |  show details
Jul 23rd, 2010

The office staff made a lot of mistakes, but the doctor made sure it was taken care of. He is a really good doctor.