Overall Review

3.0
  • 2 patient ratings
  • 2 comments

2 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    50%
  • Wait Time 30 minutes
  • Promptness
  • Friendly Staff
  • Appropriate Followup
  • Easy Appointments
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients

Showing 1 - 2 reviews

1.0 of 5
September 11th, 2013
Retired Military
Wait time
55 minutes
Promptness
Friendly Staff
Appropriate Follow-up
After 32 years in the military I retired and had to start going to civilian doctors. I schedule my first annual w/ Dr David Phelps for 0810, one of the earliest appointments, because I was fasting for blood work and so that I wouldn’t feel too hungry. I arrived at 0755 to take care of paperwork and was shown into the exam room at 0810 with an assistant who spent about 5 minutes with me taking vitals and asking a few questions. When she left she told me to disrobe down to my underwear and wait. Little did I know that I would wait so long? At 0830 I was already getting antsy. By 0840 I was getting mad. When the Dr Phelps finally arrived at 0853 I was incensed! He said “Hello”, I said nothing. He said, “How are you?” and “I said pretty good considering I’ve been waiting for 43 minutes.” I said, “It’s 0853 and I’ve been waiting around here for 43 minutes in my underwear. How do you think I feel? I HATE WAITING! I was just about ready to get dressed and leave.” He said, “Do you want to leave?” and I said, “Yes” and I did just that. On hindsight, I should have left before he came in to save the altercation. My 32 years in the military taught me patience but I felt so disrespected. Was he really 43 minutes behind schedule at 8am? Did he just come in from a round of golf? I was royally po'd but I didn’t curse him out or yell, I just left the building. When I got home I made an appointment with the VA in Clifton Park; so much for civilian doctors who don’t care about Veterans or their patients.
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5.0 of 5
December 5th, 2011
Great doctor - david phelps
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
He is the most compassionate and caring doctor! He is also a great diagnostician. He correctly tested me for TB when no one had any idea what was wrong with me. He also cares for the whole family of the person he is treating! I am so lucky to have found him so many years ago!
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